2. IT Essentials 1 v4.0 Chapters 4 & 5 JEOPARDY

3. RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands 100 200 300 400 500RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands 100 200 300 400 500 Acronyms Maintenance Trouble- shooting Process Installing Installing O/S Tools O/S 100 200 300 400 500 100 200 300 400 500 ► ► ► F i n a l J e o p a r d y ◄ ◄ ◄

4. Question GUI Acronyms 100 A: What is Graphical User Interface ? 100 200 300 400 500

5. Question A: What is Command Line Interface? CLI Acronyms 200 100 200 300 400 500

6. Question 100 200 300 400 500 A: What are Hardware Compatibility List ? HCL Acronyms 300

7. Question 100 200 300 400 500 A: What is Open Graphics Library ? OpenGL Acronyms 400

8. Question 100 200 300 400 500 A: What is a Application Program Interface? API Acronyms 500

9. Question 100 200 300 400 500 A: What are Check and secure loose cables, Clean the mouse and keyboard, and Update drivers ? Three common preventative maintenance tasks. Maintenance 100 200 300 400 500

10. Question 100 200 300 400 500 A: What is a Liability Release form? Ask customer to sign this if the customer cannot provide a backup & you are unable to backup the information. Maintenance 200

11. Question 100 200 300 400 500 A: What is completely describe the problem ? Open ended question allows customer to do this. Maintenance 300

12. Question 100 200 300 400 500 A: What is Hardware Maintenance? Removing dust from the fans is an example of this type of maintenance. Maintenance 400

13. Question 100 200 300 400 500 A: What is Software Maintenance ? Defragmenting hard disk drives is an example of this type of maintenance. Maintenance 500

14. Question 100 200 300 400 500 A: What is Gather data from the customer ? First step in troubleshooting process. Troubleshooting Process 100

15. Question 100 200 300 400 500 A: What is Verify the Obvious Issues? The second step of the troubleshooting process. Troubleshooting Process 200

16. Question 100 200 300 400 500 A: What are the Try Quick Solutions First? The third step in the troubleshooting process. Troubleshooting Process 300

17. Question 100 200 300 400 500 A: What is Evaluate the problem and implement a solution? The 5 th Step in the troubleshooting process. Troubleshooting Process 400

18. Question 100 200 300 400 500 A: What is close with the customer ? Last step in troubleshooting process. Troubleshooting Process 500

19. Question 100 200 300 400 500 A: What is Backup all data files ? Do this before upgrading from Windows 2000 to Windows XP. Installing O/S 100

20. Question 100 200 300 400 500 A: What is Clean Installation? Type of installation for Windows XP that proceeds as if disk is brand new. Installing O/S 200

21. Question 100 200 300 400 500 A: What is from CD or DVD ? Most common method for installing an operating system. Installing O/S 300

22. Question 100 200 300 400 500 A: What is partition and format the drive ? This must be done before installing an OS on the hard disk drive. Installing O/S 400

23. Question 100 200 300 400 500 A: What is Recovery Console ? Choosing “Repair XP” when booting up from the Windows XP install CD opens this. Installing O/S 500

24. Question 100 200 300 400 500 A: What is Windows Update? Use this to scan for new software, patches, and service packs. Tools 100

25. Question 100 200 300 400 500 A: What is msconfig? Boot config utility that allows you to set the programs that run at startup & edit config files. Tools 200

26. Question 100 200 300 400 500 A: What is a REGEDT32 ? Registry editing tool for Windows NT. Tools 300

27. Question 100 200 300 400 500 A: What is a Event Viewer ? Logs a history of events regarding applications, security, and the system. Tools 400

28. Question 100 200 300 400 500 A: What is F8? Key to use during the boot process to open Windows Advanced Startup options menu. Tools 500

29. Question 100 200 300 400 500 A: What is Start > Run > CMD ? Procedure to access CLI in Windows XP. OS 100

30. Question 100 200 300 400 500 A: What is NTFS ? Recommended file system for Windows XP that provides security and large file support. OS 200

31. Question 100 200 300 400 500 A: What is HKEY_LOCAL_MACHINE? Windows Registry Key that contains information about hardware and software in the computer. OS 300

32. Question 100 200 300 400 500 A: What is Linux? Open Source Operating System for multiple hardware platforms. OS 400

33. Question 100 200 300 400 500 A: What is HCL? A list of hardware supported by a Microsoft OS OS 500

34. Question A: What are 1) Create master install on one computer. 2) Run sysprep. 3) Create disk image using 3 rd party tool. 4) Copy image to server. When destination computer is booted, a short version of setup runs.? The four steps for Disk Cloning. Final Jeopardy 100 200 300 400 500