1. Thomas Baron 4th June 2012

2. » 20 member states » 2300 staff people in 10 departments » >10000 users on site ˃608 universities and 113 nationalities » 2 sites CH/F + satellites around the accelerator ring ˃257 physical meeting rooms » Big scientific collaborations: ATLAS, CMS, ALICE, LHCb ˃1000s of collaborators from hundreds of institutes.

4. » Huge need for remote conferencing » Specific services ˃Room Videoconferencing ˃Desktop Videoconferencing ˃Audioconference ˃Live Webcast ˃Lecture/Meeting recordings ˃Software: Indico » Newly created conference Room service

5. » Since about 10 years » Currently 65 equipped rooms » Industry-standard equipment: H323/SIP compatible » Standardisation ˃Common interfaces everywhere ˃Reliability ˃Tandberg/Cisco devices » Central management ˃TMS

6. » Vidyo system ˃Recently acquired and deployed (3Q2011) » Capacity ˃20.000 users ˃1000 simultaneous connections » Multiplatform » Accessible from VC Rooms, desktops, phones, tablets

7. » Complementary to the VC ˃Powerful and cost effective alternative to VC for large audiences and one-way addresses » Higher capacity ˃7000 internally ˃Reached up to 700.000 users for major CERN media events » 12 rooms equipped (the biggest!) » Relative importance of slides and videos ˃Specific display format » Remote operation and monitoring

8. » Based on same technical setup as webcast » Long-term archival of important events » Specific display format ˃https://cdsweb.cern.ch/record/1451544?ln=enhttps://cdsweb.cern.ch/record/1451544?ln=en » Remote operation and monitoring

9. » Indico: Integrated Digital Conference » Data repository: ˃Long term archival of events related material (slides, minutes etc…) » Event organisation web application » Live event support tool » Hub for CERN collaboration services » Stats: Stats ˃180k events ˃770k talks ˃1M files ˃~10.000 visitors per day

11. » Helper for event organiser ˃Creation of agenda ˃Upload of meeting files ˃Participants registration + payment ˃Badges, posters etc. » Full protection scheme » Booking of conferencing resources/services ˃Physical room booking ˃Videoconference booking ˃Webcast/Recording booking ˃Starting room VC sessions ˃Requesting local support in major rooms

13. » Before 2011 ˃Each department managed their rooms ˃Non-standard equipment ˃Often no available support or technical contact » IT created a dedicated service in 4Q2012 ˃Standardising equipment ˃Installation and Maintenance ˃On-site support » Resources ˃1 service manager ˃Outsourced team of 5

14. » Strategy ˃Same setup/equipment everywhere ˃Remote monitoring and operation ˃Preventive maintenance (lamp change, battery replacement, regular visits, managed PC) ˃Backed-up with an EAM tool: InforEAM ˃Integrated Incident management

15. » Equipment ˃Network everywhere! +Easy for some: projectors, room permanent PCs, VC devices +Less for others: electrical screens, lights, switches etc. +Solution: opt for local control system which themselves are networked (Extron, Crestron…) ˃Tracking and stock management: InforEAM » Maintenance ˃Preventive (weekly tour of rooms) ˃Corrective (through the intermediate CERN Service portal) ˃Improvements ˃All tickets in InforEAM

16. » Monitoring and remote operation ˃Each equipment category has its own monitoring tool +VC devices: TMS (Tandberg Management Suite) +Projectors: EPSON EasyMP Monitor +PCs: CMF (CERN PC management suite) ˃Need to build various control interfaces +Operation: For managers (web), supporters (tablets), users (touch screens in rooms) +Operation: On-Air signs in auditoria ˃Easier to centralise all network monitoring and operation through a dedicated middleware +MASTRO

17. » MASTRO (CERN Room Status Manager) MASTRO ˃Centralises all the knowledge needed to +query status data from devices +control devices ˃Extensible +Plug-in system to adapt to new devices network protocols ˃Middleware to end-user monitoring and control interfaces » Dashboards Dashboards ˃For managers and customers ˃Centralise all monitoring data and service KPIs

18. » Public Information ˃Data extracted from Indico DB ˃Uses the Scala digital signage software

19. » Future ˃Complete the user interface optimisation programme ˃Add more «intelligence»? +All the technical pieces are there (easy remote control, centralised data management) +Better say automated «proactivity»? – Connect rooms to VC sessions automatically – Start webcast and recording automatically +Danger: Planned timings are not always respected +Improving room locks (e-locks)