1. I found it hard to connect my television in my new home We have included information in your Guide to Your New Home booklet about how to connect and tune your television

2. After investment works had finished and the contractor left my home, problems cropped up that I had to report to City West We will be writing to customers after the contractors have left to check that everything is ok so we can sort out any problems before we sign off the contract

3. Some of the investment works notification letters did not make it clear exactly what work I was having All notification letters now have to be approved by City West before being sent out to customers to ensure they are clear

4. My liaison officer didn’t visit as often as I would like during investment works Now we will ask you how often you would like us to visit before works take place.

5. You gave me a lot of information about my fixtures and fittings in my new home when I signed up, but I couldn’t remember all of it when I needed it We are training our Neighbourhood Officers on the fixtures and how to operate them so that they can help you after you have moved in.

6. When I call to discuss my rent, I sometimes get a different service depending on who I speak to in City West We have delivered extra training to the teams who deal with your rent enquiries to make sure you get a consistent service every time

7. My ASB case was closed too early and I disagreed with that decision We are developing an appeals process for customers who feel their case hasn’t been addressed and was closed too early. We aim to launch this in the Autumn.

8. I did not feel that my ASB case was investigated fully and I am not satisfied with the outcome We will be promoting use of the Community Trigger for these cases. This allows customers to apply for an independent review of the way the case was handled.

9. I wasn’t sure what was going to happen after the gas engineer visited We now ask our engineers to check that you understand what they have done, and what will happen next.

10. Caretaking and Cleaning Some customers were not happy with the level of service provided by the contractor we used to clean some of our low rise blocks. You said the grass plots around Wade were looking poor and worn We have re-turfed the grassed areas around Wade to make them neater and easier to keep tidy

11. Caretaking and Cleaning Some customers were not happy with the level of service provided by the contractor we used to clean some of our low rise blocks. The cleaning products you use aren’t getting the laminate floors clean enough We have started using micro-fibre mops that are better suited to these types of floors

12. Caretaking and Cleaning Some customers were not happy with the level of service provided by the contractor we used to clean some of our low rise blocks. The lifts could be cleaner We have concentrated efforts on cleaning the lifts and we have renewed the vinyl floors in the lifts to make cleaning them easier

13. Caretaking and Cleaning Some customers were not happy with the level of service provided by the contractor we used to clean some of our low rise blocks. Customers are putting most waste in the general bins and are not using the recycling as much We have moved the recycling bins nearer to the entrance to encourage people to use those bins rather than put everything in the general waste