1. Emotional Intelligence Dr. Subhashini. P Administrative Staff College of India

2. Intelligence ___________________________________________________________________________________________________________________________________________________________

3. What lies in IQ Linguistic Skills Linguistic Skills Analytical Skills Analytical Skills Spatial Orientation Spatial Orientation Logical Reasoning Logical Reasoning

4. Intelligence Expanded Social Intelligence

5. Theory of Multiple Intelligences (Howard Gardner, 1983) Linguistic – talent with language Numerical/Logical – talent with math/logic Visual/Spatial – visual talent Musical – talent with music Bodily/Physical – talent with movement and co-ordination Interpersonal – social talent Intrapersonal – talent for inner control and understanding Naturalist – talent in relating to nature

6. Era of EQ 1990 – term used for the first time 1996 – popularized by Goleman

7. Do Emotions Really Matter?

8. Challenges at Work! Frustrations and Disappointments Poor Decision Making Unhealthy Relationships Lack of Motivation Professional Jealousies Stress and Burnout Drained Energy Levels

9. I the Emotions InformInfluenceInspire

10. Out of control emotions Impair reasoning (even smart people sometimes act stupidly) Might lead to chronic emotional problems (e.g., clinical depression or chronic anxiety or hostility)

11. What is Emotional Intelligence? EI indicates a kind of intelligence or skill that involves the ability to perceive, assess and positively influence one's own and other people's emotions.

12. From the Research Lab Four times more important than IQ in determining professional success. Strengthens gregarious ties among people working in groups. Distinguishes top performers from average ones. Positive influence on empowerment and creativity. Positive impact on organizational outcomes like ‘work- group cohesion, appraisals of performance, organizational commitment and organizational citizenship. Positively correlated with transformational leadership.

13. Components Self Awareness Managing Emotions Motivating Oneself Empathy Social Skills

14. Self Awareness How is it important for us to develop self- awareness? __________________________________ __________________________________ How much of time do we give for understanding ourselves? ____________________________________________________________________________

15. Clear, Tinted or Opaque?

16. Developing Self-Awareness Understand your I-think Statements Reflect on Encounters When You Are Calm Seek Input From Others Keep a Feeling Diary Mentally Revisit a Distressful Situation Observe the Impact of Your Actions TUNE IN

17. Manage Emotions How do you manage your emotions? __________________________________________________________________________ How is it important to manage positive emotions? ____________________________________________________________________________ SEE what can be done

18. Tips to Manage Emotions Let the 3 components of your emotional system work together –Thoughts –Physiological Changes –Behaviors Stay Away from Destructive Labeling Make note of the changes in your arousal state after an event Convert “automatic thoughts” to “constructive inner dialogues” Use relaxation techniques

19. The Pyramid that Matters DirectionIntensityPersistence Different Strokes for different folks Things change, don’t they? You cannot motivate others unless you are motivated yourself

20. Tips to Motivate Yourself Use Productive Self-Criticism Set a time-lock period Use appreciation Choose a Good Emotional Mentor Make your Environment Healthy

21. Empathy Why is it important to empathize? __________________________________ __________________________________ How can we empathize with others? __________________________________ __________________________________

22. Developing Empathy Attention is the KEY Appreciate the views of others Ask, it only takes few words

23. It is all about Relationships! Meeting each other’s needs Exchanging information about one’s feelings, thoughts and ideas Know the relationship boundaries Consider relationship expectations Examine your perception of the other person Analyze the other person’s perceptions of you Examine specific encounters Determine desired relationship outcomes

24. Thank You