1. Put Your Emotional Intelligence to Work – Effectively manage Change and Transition Staff Development Day 2015 Inspiring Change – June 23 Ben Yang, Director Global Engagement Laurier International

2. Dr. Nancy Schlossberg “Change” and “Transition” Change is a ‘disruption’; and it often causes emotional reaction such as stress and excitement. A transition is an event or non-event that results in change of roles, relationships, routines and perception and assumption of oneself.

3. Change vs. Transition Change External Structural/organizational Quicker More visible Physical Tangible Transition Internal Personal Slower Less visible Emotional Intangible

4. “Ending” – “Neutral Zone” – “New Beginning” William Bridges’ (1933-2013) From change, transition to adaptation - An emotional journey

5. Why some people handle and adapt changes better than others? Perception of the change: timing, impact, control Support system: family and friends, organizations and institutions Characteristics of the individual: coping skills, experience, outlook, adaptive resources

6. Significance of Emotional Intelligence “At best, IQ contributes about 20 percent to the factors that determine life success, which leaves 80 percent to other forces: forces grouped as emotional intelligence.” - Daniel Goleman

7. “We might be the master of our own thoughts, still we are the slaves of our own emotions.” unknown Triune Brain Cortex – logic Limbic – emotion Reptilian – instinct

8. Emotional Intelligence – What is it?

9. “The Marshmallow Test” https://www.youtube.com/watch?v=QX_oy96 14HQ It began in the early 1960s at Stanford University’s Bing Nursery School, over the last 50 years, the “Marshmallow Test” has become synonymous with temptation, willpower, and grit.

10. “I have a dream.”

11. Emotional Intelligence – What is it?

12. Practice being emotionally honest

13. Improve emotional intelligence - understand and manage your emotions Recognize your emotions and keep them from overwhelming you (your emotions and behaviour are connected ) Reduce stress in a variety of settings (physical response) Connect emotionally with others through appropriate body language (open and agreeable) Be light hearted and optimistic to stay connected in challenging situations (use humour) Resolve conflicts positively and with confidence

14. Why some people handle and adapt changes better than others? – Impact of high emotional intelligence Perception of the change: timing, impact, control (There is no reality, only our perception of it.) Support system: family and friends, organizations and institutions (Sometimes we put up walls not to keep people out, but to see who cares enough to knock them down.) Characteristics of the individual: coping skills, experience, outlook, adaptive resources ( Two things define us: our patience when we have nothing and our attitude when we have everything. )

15. “Effective communication is 20% what you know and 80% how you feel about what you know”. Jim Rohn