1. European Q-Placements TRAIN-THE-TRAINER workshop Riga, Latvia October 13 - 15, 2014 LLP LDV Transfer of Innovation Project „Q-Placements” 2013-1-LV1-LEO05-05342 VET-Enterprise Cooperation for Quality Assurance of VET Placements

2. Unerstanding Quality See Q-Placement Handbook 3.3 According to ISO 9000 definition, quality is the degree to which a set of characteristics meet all requirements. So quality is a relative concept. Quality is always relative to a set of requirements that are specified in advance, which are needs or expectations to be met.

3. Quality Requirements: Beneficiaries’ Needs And Expectations See Q-Placement Handbook 3.4 Quality assurance is a set of activities intended to establish confidence that quality requirements will be met. Satisfaction = Result ≥ Needs + Expectations

4. After the Placement: See Q-Placement Handbook 5.7.1. ProceduresRelated documents

5. After the placement Company will issue a placement completion certificate; (how many copies? ) Trainees report (documents in place) Satisfaction questionnaire; (guidelines) Feedback meeting Capitalization of experience

6. Placement completion certificate Q-Placement Handbook p.66 The company issues a placement completion certificate which certifies that the trainee has successfully completed his/her placement in the company according to the previous established work plan

7. Trainee’s report Q-Placement Handbook p.67 Should contain: Student’s details. Company’s details. Duration of the placement. Description of the tasks undertaken. Some photographs. Competences acquired through the placement. What worked well? What went wrong? General conclusions of the placement.

8. Satisfaction questionnaires Q-Placement Handbook p.68 Satisfaction questionnaire to be completed by the company tutor and the student Who carries out the satisfaction survey? What if dissatisfaction is detected?

9. After arrival feedback meeting Q-Placement Handbook p.69 After the arrival of the student, the school tutor will meet him/her in order to obtain additional information and general feedback on the placement

10. Capitalization of the experience Q-Placement Handbook p.70 The school tutor will encourage the student to update the competences acquired during the placement in the Europass C.V., European language passport, etc. This will enhance the attractiveness of the student profile in the labour market.

11. Final evaluation Q-Placement Handbook p.71 One of the main objectives of this final evaluation is to ensure that the work plan has been followed, the student has performed his/her duties and that practical knowledge has been achieved as planned.

12. Host company’s quality certificate Q-Placement Handbook p.72 It is recommended to send to the host company a quality label and/or certificate to give public visibility to the company

13. Drawing up conclusions Q-Placement Handbook p.73 All players managing the process should draw conclusions for continuous improvement

14. Dissemination of best practices Q-Placement Handbook p.74 Best practices should be disseminated to target groups

15. After placement Summary Company will issue a placement completion certificate; (how many copies? ) Trainees report (documents in place) Satisfaction questionnaire; (guidelines) Feedback meeting Capitalization of experience