1. E-Government
Week 2

2. Week 2 STRATEGIES FOR E-GOVERNMENT THE IMPLEMENTATION BLUEPRINT
SHARED INFRASTRUCTURE

3. Learning outcome At the end of this slide, student can:
Identify the e-government implementation structure
Identify conceptual phase of e-government
Understand the blueprint literature of implementation structure and it applications
Gained an understanding the shared network’s basics and their relationship with shared networks.

4. From Vision to Implementation
E-Government Vision
Implementation Strategy
To transform administrative process and service delivery
To use an Integrated approach so that a “whole of government” is achieved

5. Islands of Systems

6. Non-Technical Requirements
Constraints Balancing
Common Understanding of Expectations
Common Standards & Framework
Focus on Outcomes
Managing Interfaces
Effective Management of Multiple Consortia
Resource Development
Buy-in and Ownership

7. Tendering and Evaluation
Request For Proposal (RFP)
Concept Request For Proposal (CRFP)
Technical specifications
Business case
Financial model required
“We tell you what we want”
Objectives
Desired business capabilities
Benefits seek
“You tell us what we should have”

8. Request For Proposal (RFP) Concept Request For Proposal (CRFP)
Too rigid
Not open to ‘think-out-of-the-box’ solutions
Do not foster innovations
Encourage innovation and creative solutions

9. EXERCISE

10. ANSWER :

12. The Balancing Act

14. Look at things from another angle

15. Issues of the CRFP Wider degree of interpretation by the bidders
Higher variety of responses submitted
Greater amount of time and extensive effort will have to be spent on evaluation

16. The Balancing Act Concept High Level Architecture & Deliverables
Full Technical & Financial Details
Review
Less Detailed
More Review
Detailed
Level of Creativity allowed in Responses
Degree of Detail in Tender Documentation
Requirement in Tender Evaluation
Degree of Detail & Knowledge
Details of Tender vs Tender Review Process

17. CRFP Evaluation Process3 2
Detailed Evaluation for Multi-track Negotiations
Proposal were evaluated against 4 main evaluation categories and their specific weights
Results tabled to and approved by E-Government Tender Board
Successful Responding Organisation Evaluation 1
Compliance Evaluation
Vetted for compliance with the instructions and mandatory requirements
Results tabled to and approved by E-Government Tender Board
Negotiation team conduct multi-track negotiations
Recommend successful organizations

18. Illustration of Detailed Evaluation Criteria
Overall Evaluation Criteria
High-level Criteria
Detailed Requirements
1.0 Attractiveness of Solution
2.0 Caliber of the solution provider
3.0 Attractiveness of technology transfer model
4.0 Involvement in MSC
1.1 Concept of solution requirements
1.2 Technical requirements
1.3 Technical service level
1.1.1 Functional requirements
1.1.2 Operational requirements
1.1.3 Maintenance and Support requirements
1.1.4 Performance requirements
Illustration of Detailed Evaluation Criteria

19. Integration Framework
Programme
Management
Technology
Process
People

20. EG Project Steering Committee Project Implementation Team
EG Steering Committee
Chairman : Chief Secretary to the Government
EG Management Team
Chairman : DG of MAMPU
EG Project Steering Committee
Chairman : Head of Department of Lead Agency
Project Manager
Project Support Team
Project Implementation Team
Implementation
Structure
Coordination

21. Integrated Roll Out Think Big, Start Small, Scale Fast
Functionality of each application
Reach of each application
Number of applications
Think Big, Start Small, Scale Fast

22. Transformation Transaction Presence Interaction
Electronically communicate and publish government services Create websites or publications via Internet
Interaction
Online connectivity
Two-way communication via s
Transaction
Agencies expanded application to allow digital-based transactions
Transformation
Integration of cross-agency applications that allows citizens to access, transact and obtain service

23. From Vision to Implementation
Team
Hierarchy
Roadmap
Vision
Vision of goal in place
Assemble team
Establish hierarchy
Set roadmap to guide the essentials into place

24. The Implementation
Structure

25. Programme Management Structure
EG Steering Committee
Chairman : Chief Secretary to the Government
EG Programme Management Group
Chairman : DG of MAMPU
Project Director
Sub Teams
Agencies
Consortium
E-Services Project Steering Committee
E-Procurement Project Steering Committee
GOE Project
Steering Committee
HRMIS Project Steering Committee
PMS Project
Project Manager
Project Implementation
Team
Project
Support
MAMPU
Secretariat

26. Road Transport Department E-Services
Treasury, Ministry of Finance
E-Procurement
Prime Minister’s Office
Generic Office
Environment
Public Service Department
Human Resource Management Information System
Implementation Coordination Unit, Prime Minister’s Department
Project Monitoring System
Lead
Implementing Agencies of the
E-Government Pilot Projects

27. Project Implementation Structure
Project Steering Committee
Government Project Director
Vendor Project Director & Manager
Project Management Office
Business Improvement Process
Change Management
Operation &
Support
Training &
Education
Installation Management
Application Development
Web
Publishing
Knowledge
Base
System Development
Government Project Manager
Project Support Group
Project Implementation Structure

28. Governing Structure Under GITIC
Government IT and Internet Committee GITIC
IT Implementation Committee
JTPIT
IT Technical Committee
JTIT
IT Training and Education Committee
JLPIT
IT Consultative Committee

29. The Conceptualisation
Phase

30. Conceptualisation & Planning Team
Malaysian Administrative Modernisation & Management Planning Unit (MAMPU)
Multimedia Development Corporation
(MDC)
Web Shaper Companies
Representatives from Lead Implementing Agencies
Accenture Hewlett-Packard
AIMS Hitechniage
AT&T Microsoft
Celcom NCR
Dataprep NTT Data
Digital Oracle
EDS PNB-IT
Fujitsu Ltd Price Waterhouse
Sapura Renong Solutions
Sun Telekom Malaysia

31. Conceptualisation & Planning Team
Towards a Vision for a New Electronic Government in Malaysia
The E-Government Information Technology Policy and Standards
The E-Government Blueprint
5 CRFPs
Conceptualisation & Planning Team

32. Citizens & Business Service Categories
Electronic Government Services 1 2 3 5 4 8 7 6
Lodgment
Payment
Information
Communications
Procurement
Polling
Customer Care Management
Public Complaint

33. Citizens & Business Application Landscape
Mission
Transaction with Payment
Information General
Transaction non-Payment
Information Private
-Lodgment
-Procurement
-Payment
-Public Complaint
-Polling
-Communication
-Information
-Customer Care

34. Spectrum of Potential Inter-Agency Applications
Electronic Government Inter-Agency Services
Public Complaint Services
Human Resource Management
Inventory Management
Development Planning
Budgeting
Project Monitoring
Supplier Profile
Accounting

35. Map of Intra-Agency Service Categories Electronic Government Services1
Research 2
Communication 3
Planning 4
Formulation and Implementation of Policies
Electronic Government Services 5
Audit 6
Project Management 7
Human Resource 8
Finance 9
Support Services

36. E-Government Intra-Agency Applications
Information Management
Collaboration Management
Communication Management
Finance
Audit
Planning
Support Services
Project Management
Research
Human Resource
Communication
Policy Implementation
Spectrum of Potential Intra-Agency Applications

37. Application Prioritisation Approach
Develop
Evaluate
Confirm
Finalize
Approach
Low
High
Impact
Feasibility
Framework
Tier 2 :
Potential
pilots
Tier :
High potential pilots
Tier 3 :
Future

38. E-Government Pilot Projects
Citizen/
Business to Government
Intra-Agency
Inter-Agency

39. The Pilot Projects Malaysian Electronic Government Flagship
E-Syariah
Electronic Labour Exchange (ELX)
The Pilot Projects
Malaysian
Electronic
Government
Flagship
Applications
Electronic Services (E-Services)
Electronic Procurement (EP)
Generic Office Environment (GOE)
HRM Information System (HRMIS)
E-Government
Project Monitoring System (SPP II)

40. E-Service : Selection Rationale
All Malaysian citizens use at least one of the services identified on a monthly or annual basis 1
16 million transactions – driving license, vehicle registration, road transport summons 2
Over 4 million households pay electricity and telephone bills every month, over 80 million transactions a year 3
Can be assessed via multiple channels 4 5 6
One-stop service window
Aid revenue collection for government coffers

41. E-Service : Scope of Transformation
Sole supplier of services to the public
Service Provider
Gateway Provider
Service Supplier
Establishing
Developing
Creating
Providing
Owns

42. Public Domain Government Domain Financial Domain
Financial Network
Firewall
JPJ
TNB TM
Accountant General
Gateway Server
Kiosk
Telephone Web TV PC Fax
Internet
Public Domain
Government Domain
Service Supplier
Gateway Provider
Service Provider
Financial Domain
Technical Model
Business Model

43. E-Procurement : Selection Rationale
All federal, state and local government agencies purchase goods and services 1
Government agencies procures an estimated total of RM35 billion per annum 2
Upon rollout, over 4,000 responsibility centres or government procurement points and 30,000 registered suppliers will use the E-Procurement system 3

44. E-Procurement : Scope of Transformation
Enable most processes to be automated
Ensure best value for money
Facilitate agency functions
Deliver cost savings
More accurate orders
Suppliers will be able to extend their reach
E-Procurement
Suppliers will benefit from the transparency

45. GOE : Selection Rationale
Enables the common functional components 1
Capable of being customised 2
Provides a number of building blocks 3

46. GOE : Scope of Transformation
Generic Office Environment
Enterprise-wide Information Management System (EIMS)
Enterprise-wide Collaboration Management System
Enterprise-wide Communication Management System

47. GOE : Scope of Transformation
Generic Office Environment (GOE)
The transformation towards more sophisticated multimedia office environment would be user-driven
Expected benefits from GOE

48. HRMIS : Selection Rationale
Provide a single interface 1
Serve as a central repository for human resource data capture 2

49. HRMIS : Scope of Transformation
Achieve effective staffing and rightsizing
Automate human resource operational processes
Build up-to-date consolidated human resource information
Provide paperless human resource management capabilities among agencies
Provide an open and flexible system
Achieve better communication, horizontal integration and more streamlined processes

50. PMS : Selection Rationale
Provide accurate and timely capture of project information 1
Ensure that up-to-date information is available in a variety of formats 2
Facilitate management in formulating policies and making better decisions 3

51. PMS : Scope of Transformation
Project Monitoring System
Establish a richer collaborative systems environment
Provide an open and flexible system
Provide paperless project monitoring

52. ELX : Selection Rationale
Improving the mobilization of the nation’s human resources 1
Ensure that manpower utilization is optimized 2

53. ELX : Scope of Transformation
Electronic Labour Exchange
One-Stop centre for the labour market information
Labour Market Database (LMD)
Office Productivity System
(OPS)
Job Clearing System
(JCS)

54. E-Syariah : Selection Rationale
Introduce administrative reforms 1
Improve the productivity and efficiency 2
Enhancing the effectiveness of the Islamic Justice Department (JKSM) 3

55. E-Syariah : Scope of Transformation
Court Case Management System
Syarie Lawyers Registration System
E-Syariah Portal
Library Management System
E-Syariah

56. Shared Infrastructure

57. Past ICT Implementation Approach
Public sector took a decentralized approach in ICT implementation
Allowed a ministry or department to adopt ICT at its own pace
However, rapid changing nature and increased complexity of ICT make government reconsider the approach

58. Challenges Faced by Past Approach
High cumulative cost, limited availability of skilled resources, inconsistent service quality and lack of integration between systems become perennial problems in what???

59. Shared Infrastructure Identified Shared Infrastructure
Shared Networks
Data centres
Help and support centres
Disaster recovery centres
Share Services
Application maintenance
Application enhancement support

60. Shared Networks

61. Shared Networks
The first step in unification is to ensure all integration points are linked
Integrated government communication network
Benefits : reduce costs, transform information sharing and delivery, enable new service delivery paradigms
Challenges : high levels of performance and reliability has to be achieved, uncompromising security

62. Shared Networks
Government Integrated Telecommunications Network (GITN) was formed to provide a single network to link all E-Government applications
Challenges :
Given the many government networks
Security is a key issue

63. EG*Net
Is a fully-managed integrated Virtual Private Network (VPN) built upon GITN’s Frame Relay and Internet Protocol (IP) Based Network through a secure government intranet
The VPN solution ensures that EG*Net provides a high level of network security
The nationwide Frame Relay network is upgradable to Asynchronous Transfer Mode (ATM)

64. EG*Net Provide an extensive range of connectivity services
Is proactively managed end-to-end with central help desk facilities
Challenges :
The implementation rate has not been as planned
Integration of the existing agency legacy networks with EG*Net

65. Wide Area Network Internet EG*Net Nationwide Network
Gateway Provider
Putrajaya Campus Network
Financial Institution
Service Providers
Procurement Service Provider
Government Sites
Internet Gateway
Procurement Service Provider Gateway
Putrajaya – EG*Net Link
Gateway Provider Gateway
EG Applications (E-Services, eP, GOE, HRMIS, PMSII, ELX, E-Syariah, E-Land, E-Courts)

66. Putrajaya Campus Network (PCN)
Putrajaya as a location for all federal government agencies, requires ??
Which uses Asynchronous Transfer Mode (ATM) technology is the network backbone serving the entire area

67. Putrajaya Campus Network

68. Putrajaya Campus Network
To ensure that the network maintains a high level of reliability
Provides the centralized capability to manage the Local Area Network (LAN)
PCN is also connected to the Internet and EG*Net

69. Putrajaya Campus Network
EG*Net
Putrajaya Campus Network
Jaring
TMNet
Internet

70. Putrajaya Campus Network
Challenges
Technical issues experienced by newly commissioned sites
Availability of skilled personnel to resolve problems
Rapid growth in demand on the network
Change in mind set required from participating government agencies
Despite the many challenges faced, PCN represents a new, more secure and effective way of interconnecting government agencies in one geographical location

71. Shared Services

72. Shared Services Sharing resources and services
The monetary benefits of shared infrastructure
The consolidation of ICT management and operations in the government

73. Shared Services
Shared Services Outfit (SSO) was set up to become a single point of reference for all ICT service requirement
The organizational resources and the processes too must be present
Establishing a group of highly skilled and knowledgeable team
Effective communication and change management efforts

74. E-Government Data Centre
Relocation of federal agencies to Putrajaya has raised the opportunity
Reduce the need for isolated skilled personnel, systems management tools and site facilities
Benefits
Reduced infrastructure costs
Human resource synergies
Increased operating efficiency

75. E-Government Data Centre
Reduced infrastructure costs
Free up funds
A better and more sophisticated infrastructure

76. E-Government Data Centre
Human resource synergies is achieved
Service levels will improve
Disaster recovery efforts are also simplified

77. E-Government Data Centre
In the event of breakdown, the risk of the loss of computing facilities and the impact on business operations will be immense
Heavy physical protection and back up is a priority
Redundant network connection
Essential back up

78. E-Government Data Centre
EGDC house sophisticated servers and tools, as well as the E-Government Help Desk
Responsible for
Physical design and development
Capacity planning
Environmental control management
Data centre operation process and procedures
Data centre production control

79. E-Government Data Centre
Challenges
Differing technical and functional support requirements
To overcome
Have to be synchronized under the single data centre
Personnel must be retrained
An audit of the integrated standards and requirements must be conducted
Establish a shared services organization

80. E-Government Enterprise Systems Management
Provide
The ability to remotely monitor and manage server computers
Management of fault and recovery efforts
Performance of capacity monitoring and planning
Automatic distribution and installation of new or updated software components

81. E-Government Help Desk Centre
To manage users’ ICT service requests and provide relevant information
Provide
Help with technical problems
Handling administrative requests and simple request
Raising a functional question regarding an application
Inventory and asset management

82. E-Government Help Desk Centre
Central Help Desk
Site Help Desk
Tier 1
Tier 2

83. EXERCISE : FORM A GROUP OF 2
CHOOSE ONE OF THIS TITLE, DISCUSS, EXPLAIN IT WITH SHORT PRESENTATION OF THE TITLE
A) HOW TO USE THE RIGHT STRATEGY FOR E-
GOVERNMENT
B) HOW TO IMPLEMENT FROM VISION TO
SUCCESSFUL OF E-GOVERNMENT
C) WHAT ARE STRATEGIES AND HOW TO USED IT
D) WHAT IS BLUEPRINT AND HOW TO IMPLEMENT IT?
E) EXPLAIN THE INFRASTRUCTURE

84. The end