1. NON VERBAL COMMUNICATION NOTES

2. What is communication? Definition Types:  Verbal communication  Nonverbal communication

3. Non verbal communication Communication by means of elements and behaviours that are not coded into words. Used to express superiority, dependence, dislike, respect, love, and other feelings. Less structured so difficult to study Vary from culture to culture or gender.

4. Importance of non verbal communication According to research conducted by Albert Mehrabian it is shown that when someone has given a spoken message, only 7% of the listener understanding and judgment of the message comes from the words themselves, 38% from the way the message was spoken (accent, tone, inflection etc.) and 55% from the speaker body language (facial expressions, eye contact etc.)

5. Why do we study nonverbal communication? Nonverbal messages communicate emotions. Nonverbal messages are seen as more reliable. Is strongly related to verbal communication.

6. Types Of Non-Verbal Communication Kinesics Proxemics Chronemics Haptics Appearances Facial Expression Voice

7. Kinesics  Gestures  Postures

8. Proxemics People often refer to their need for “personal space,” which is also an important type of nonverbal communication. The personal distance needed when speaking to a crowd of people is around 10 to 12 feet.

9. Chronemics Chronemics is the study of use of time in non verbal communication.

11. Haptics This involves the use of touch to impart meaning as in a handshake, a pat on the back, an arm around the shoulder, a kiss, or a hug. Touch can communicate many different things, such as affection, playfulness, decisiveness, assurance and urgency, to name just a few. There are four universally recognized aspects of touching, all of which communicate varying emotions and intentions. The first is the professional touch, used, for example, by businesspeople. The second is the social/polite touch, used by acquaintances The third is the friendly touch, which could be used by close friends or close businesspeople and colleagues The fourth and most intense touch is known as intimate touch, which is usually reserved for couples expressing love and affection

12. Appearance

13. Appearance has important implications as a non verbal communication. Includes; clothing, hairstyle, overall cleanliness, cosmetics, – all transmit messages. A person’s physical appearance can affect the impression others receive of his/her credibility, trustworthiness, competence, judgment or status

14. Facial Expressions

15. One’s facial area (eyes, eye brows, forehead, mouth, and chin) is more capable of communicating nonverbally than any other part of the human body. Sends messages about one’s happiness, sadness, anger, frustration, disgust, fear, or surprise. In fact, we generally do not have to ask people if they are happy or sad – their faces reveal their present emotional state

16. VOICE The meaning of words can be altered significantly by changing the tone of one's voice. Voice mannerism also communicates messages about the sender’s emotional state; Excitement is communicated by a high-pitched voice and rapid rate of speaking. Messages communicated in anger are often accompanied by a loud speaking voice Seriousness and sadness are communicated by a low pitched voice Pauses may indicate uncertainty on the part of the sender

17. Problems of studying nonverbal communication Nonverbal cues can be ambiguousambiguous Nonverbal cues are continuous Nonverbal cues are multi-channel Nonverbal cues are culture-bound

18. US Presidents visit to China Chinese President’s visit to the US

19. Case Study: A shoulder shrug The Expression of Emotion Through Nonverbal Behavior in Medical Visits - Richard Frankel What patients don't say can be just as important as what they do. Mutual influence of patients on physicians and physicians on patients. Inferences

20. Survey: Most Patients Want To Shake Hands With Their Physicians Gregory Makoul - Archives of Internal Medicine The survey found that, among patients: 78.1 percent wanted physicians to shake their hands 50.4 percent wanted their first names used during greetings, 17.3 percent preferred their last name and 23.6 percent favored the physician using both first and last names Inferences

21. CONCLUSION