1. CommUNIcation

2. 1. What is communication? The process: Create and send a message
Receive and process the message

3. Activity: Telephone Game
I have a statement that I am going to whisper into (name of first person’s) ear. S/he is going to whisper statement into (2nd person) ear..
The trick is that a person can only say the statement once, NO REPEATING ALLOWED! Whatever you hear, pass along the statement the best you can to the next person.
The last person will say aloud what he/she heard.

4. 2. Why is communication an important skill to learn?
Basis for good relationships
Necessary to keep track of family and friends
Keeps you in touch with the world
Every goal/task you do is affected by communication

5. 3. What are the characteristics of ethical communication?
Open & honest
Helps others
Does not harm them
Shows respect
Ethics – a set of moral principles (you are trying to do what is correct)
Ethical communication ensures that you communicate all the essential information honestly and openly - you do not attempt to hide or downplay certain facts that might affect the opinion of your audience

6. 4. Name the four elements that are part of successful communication.
Communication channels
Participation
Timing
Use of space

7. 4. Name the four elements that are part of successful communication.
Communication channels
Verbal communication
Spoken words
Written word
Nonverbal communication
Communication without words
Gestures
Facial expressions
Posture

8. 4. Name the four elements that are part of successful communication.
Participation
2 or more people engages in sharing a message
Requires listening
Balance in the give-and-take of ideas

9. 4. Name the four elements that are part of successful communication.
Timing
Affects how the message is received
Communicate important messages when someone is willing and ready to listen
Ask questions to asses other person’s mood

10. 4. Name the four elements that are part of successful communication.
Use of space
Communication is best when people are at ease with the space between them
Make sure all participants are facing each other
Keep eyesight on the same level

11. 5. Why is timing important in communication?
Relates to whether the receiver is able to concentrate on the message
Affects how message is received

12. Public Zone Social Zone Zone
Personal
Intimate
Zone
Zone

13. Use of Space Intimate Zone Within 2 feet of the body
Close intimate distance
Very important people allowed here
Most people feel uncomfortable with strangers in this zone
Avoid eye contact

14. Use of Space Personal Zone 2-3 feet from the body Can still touch
Conversation is private
For people you know

15. Use of Space Social Zone 1-3 yards from the body
Good eye contact important
Business transactions

16. Use of Space Public Zone 3 yards and out from the body
For groups and other impersonal situations
Used in classrooms

17. 6. List all suggestions for keeping communication positive.
Treat everyone with respect
Encourage others to share their ideas
Compliment others for good ideas & suggestions
Keep an open mind to others point of view
Share your thoughts and feelings
Consider how others feel
Be tactful

18. Activity: Mini Golf
Find a partner and get a mini golf paper from your teacher
Your pencil will be your “club” and a crumbled up piece of paper will be your “golf ball”
One person will need to close their eyes while their partner instructs them how to move around the course to reach the end
If the ball goes off the course at any point, you will need to go back to start
Make sure you are using effective communication!!

19. Chapter 6 Section 2
I know you believe you understand what you think I said, but I am not sure you realize that what you hear is not what I meant.

20. 1. What is involved in listening well?
Understanding the words spoken
Understanding the feelings behind the words
Feeling empathy
Empathy – compassion/sympathy

21. Compare/Contrast the 2 types of listening.
Active listening
Try to understand what the speaker is feeling
Try to understand what the message really means
Taking an active part
Asks questions
Does not judge
More effective!

22. Compare/Contrast the 2 types of listening.
Passive listening
Listener’s feelings & thoughts are not involved
Responses invite speaker to share feelings/ideas
Responses do not have judgments/ideas
Ex: Tell me more! Really??
Passive = inactive

23. Examples of body language that identify an involved listener
Leaning toward the speaker
Maintaining eye contact between speaker & listener
Using encouraging gestures

24. The store owner scooped up the contents of the cash register and ran away
?: We don’t know who scooped up the contents of the cash register
After the man who demanded money scooped up the contents of the cash register, he ran away
?: We don’t know if the person ran away or drove away
While the cash register contained money, the story does not say how much
?: We don’t if there was money in the cash register. The contents could have been jewelry, important papers, etc.

25. Why are “I-messages” an effective way to communicate?
Less threatening than “you-messages”
Encourage positive responses
Behavior + Effects + Feeling

26. Why are messages that start with “you” problematic?
May be a direct attack on a person and their actions
May blame another person for the speaker’s feelings

27. Why is feedback important in good communication?
Indicates whether the message was understood correctly

28. Qualities of assertive communication
Speaking up without being rude
Not letting others’ opinion overpower yours
Expressing your opinion and letting others express their opinion
Being responsible for what you feel
Giving both positive and negative points without hurting others

29. What is the first step in overcoming communication barriers?
Recognizing habits or situations that create barriers

30. Communication problems
Mind reading
Avoiding subjects
Mixed messages
Interference of noise barrier
Silence
Different outlooks

31. 1. Mind reading People assume they know what another is thinking
Mind read because they are too impatient
does not want to listen
A way to dominate the conversation
Often comes to the wrong conclusion

32. 2. Avoiding subjects
Death, divorce, and sexuality are common subjects to avoid
Open conversation by referring to something similar

33. 3. Mixed messages
When a mixed message is sent, the nonverbal message expresses the sender’s true feelings
Most of the long lasting emotions

34. 4. Interference of Noise Barrier
Communication is hard to complete when there are interferences

35. 5. Silence Can mean disinterest, hostility, boredom or outright “war”
Afraid of being laughed at
Most common response in youth and children during family conflict

36. 6. Different outlooks Different ideas about the same message
Age difference

37. When people have different outlooks, what communication skill is important?
Assertive communication
You can tell your ideas and feelings and let others express their opinions

38. Work in groups to create skits that illustrate assertive behavior in the following circumstances:
Returning a defective product to a department store
Asking a parent for a raise in allowance
Turning down a date.
Asking to borrow an older sibling’s clothes

39. Nonverbal Communication
Sadness – most of the long lasting emotions
Chin drops down, eyelids tend to droop, crease across forehead, mouth pulled downward, raised lower eyelids, raised inner eyelids
Melting off face
Surprise – fastest emotion
Eyebrows curve & rise up, whites of eyes seen, upper eyelids go up, lower eyelids round, wrinkles across forehead, mouth opens

40. Nonverbal Communication
Fear
Eyebrows raised & drawn together, upper eyelid rises up, whites seen above iris, lower eyelids are tensed, lips parted, pulled down tense
Anger
Brows wrinkled & gets lowered, lip tension, nostril flaring
Disgust
Forehead relaxed, eyebrow lowered,
wrinkling up the nose, tense lower lid,
pursed lips, raised upper lip

41. Nonverbal Communication
Happiness
Relaxed forehead, narrow eyes, crows feet, lines under eyes, raised cheeks, mouth corners up, teeth showing
Contempt – similar to disgust
Wrinkles in nose, lips in a sneer, lip sometimes pushed forward, tight mouth raised corners
Contempt = worthless

42. Types of Nonverbal Communication
Facial Expressions
Increase the intensity of your emotions
Postures and Gestures
The way a person carries themselves or moves communicates information or perceptions of people
Posture can create a feeling of openness or rejection

43. Types of Nonverbal Communication
Nonverbal messages
Send clearer messages
Truer expression of feelings than verbal
Nonverbal communication is KEY to listening skills by giving the sender the following feedback
Cues as to your emotions
Understanding of your communication process that flows back and forth between people

44. Feedback Positive: Negative (Barriers): Good eye contact Good posture
Nodding of encouragement
Negative (Barriers):
Folded arms, legs crossed
Tapping
Shaking head
Staring at people OR avoiding eye contact
Fidgeting
Distracted
Rolling/flashing eyes
Gestures made with frustration/irritation
Slouching, hunching over

45. It’s Nonverbal Communication Day!
Grab a packet from the seat in the front of the room.
You will also need a blank sheet of paper.
Read the directions and get started.
There should be no verbal communication. If you choose to use verbal communication, you will lose points on this assignment.

46. Before you leave..
Turn in your sheet of paper with all your observations work from today.
Place the Nonverbal Communication Day packet back on the seat.
Grab a green notecard and write 3 questions to ask Mr. Korcinsky tomorrow. Questions should be related to communicating with different cultures.
TEST ON COMMUNICATION NEXT TUESDAY!!