1. Case Management

2. Purpose Audience ◦ 3 ½ day class plus distance component for anyone who does case management on a daily basis. 25 participants. Competencies ◦ Knowledge and skill to be able to conduct an assessment interview ◦ Knowledge and understanding to develop and maintain a network of services and support ◦ Knowledge to assist clients with the creation and implementation of Individualized Development Plans (IDP)

3. Knowledge and skill to track progress and modify the IDP when necessary Foster employer relations, in order to effectively place individuals who have overcome barriers, in order to obtain successful employment Knowledge of frequently seen disabilities Knowledge to be able to bring cases to closure

4. Agenda Tuesday Session Welcome Review Case Management / Distance Phase Definition of Case Management Nine Key Concepts Levels of Case Management Your Role in Case Management Process Initial and Formal Assessment Wednesday Session Confronting Tough Issues Self-Assessment Tough Issues Exercise Note taking IDP Review Skill Practice 1

5. Thursday Session Disability Awareness Networking Motivation Goal Setting Skill Practice 2 Friday Session Skill Practice 3 Confidentiality and Ethics Case Closure Administrative Details Certificates of Graduation Adjourn

6. NVTI Training Solutions Philosophy of Case Management A person must be motivated to change An individual must perceive something to be a barrier before it can be resolved The client must be the final decision maker Documentation is critical

7. Philosophies (Cont.) A service provider must work from the belief that most people want to succeed Service Providers should never tackle anything they have no expertise in or is not part of their job It is important to confront tough issues

8. Philosophies (cont.) Goal setting is necessary and difficult A plan of action is needed for structure Never promise total confidentiality Follow up ensures success

9. Benefits Give individuals the basics of the Case Management Process Practice using techniques that are taught in the class Give participants tools they can immediately use with their clients Create consistency among those who practice case management for improved process and communication

10. Testimonials Excellent Class and Instructors I learned things I didn’t know I needed to know Instructors were spot on with real experiences Feel very fortunate to participate in a class with the expertise that was provided Role plays were very informative and helpful It brings theory into actual practice Curriculum is straight forward and easy to follow Learned a lot about silent disabilities and how to adjust realistic expectations for those with PTSD and emotional disorders…Excellent!