1. © 2009 FP Mailing Solutions. All rights reserved. Customer Service Training Basic Computer Training

2. © 2009 FP Mailing Solutions. All rights reserved. 2 Home Page Defenitions and TermsBasic IT troubleshooting on a PCPre-TestFinal Test Back

4. © 2009 FP Mailing Solutions. All rights reserved. 4 Defenitions and Terms DHCP: (Dynamic Host Configuration Protocol ) is a computer networking protocol used by Host computers to retrieve IP address and assignments and other configuration information automatically. IP Address: ( Internet Protocol) A IP-Address is used, to deliver data from a sender to the right receiver. This is like a postal address on an envelope which is used to identify the correct receiver, but instead of an address in words, a network use IP-Addresses. Example : 192.0.2.42 Proxy server: A Proxy server is a server acts as an interface between PC’s in a network. It basically controls what data is received and transmitted in a PC network. Fire Wall: A "firewall" is a specialized defense system for a computer network, it slows the invasion of a computer system by blocking viruses and hackers. Ping: is a computer utility used to test the reachability of a PC on an (IP) network, and it is used to measure the round trip time for messages sent from the originating PC to a destination PC. FTP: File Transfer Protocol (FTP) File Transfer Protocol (FTP) is a standard network protocol used to transfer files from one PC to another over a TCP-based network, such as the Internet. OS: Operating System (OS) An operating system is software, consisting of programs and data, that runs on computers, manages computer hardware resources. Back

5. © 2009 FP Mailing Solutions. All rights reserved. 5 Basic IT troubleshooting How to run MS Windows updates? How to ping another PC? How to Disable a Firewall on a PC? How to check Internet connection? How to view the version of Windows OS on a PC? Home PageDefinitions & Terms Back How to find an IP address?

6. © 2009 FP Mailing Solutions. All rights reserved. 6 How to find an IP address. How to find an IP address? IP Address: ( Internet Protocol) A IP-Address is used, to deliver data from a sender to the right receiver. This is like a postal address on an envelope which is used to identify the correct receiver, but instead of an address in words, a network use IP-Addresses. Example : 192.0.2.42 NOTE: Click on the Red buttons to continue. Back

7. © 2009 FP Mailing Solutions. All rights reserved. 7 How to find an IP address? On a PC there are two ways you could look up an IP Address. Note: Click on one of the red buttons to continue. Without using the command prompt, with XP, 7, Vista Using the command prompt, with XP, 7, Vista Back

8. © 2009 FP Mailing Solutions. All rights reserved. Click on the red button, next to Windows XP, 7, and Vista, How to find an IP address using the command prompt. Windows XP Windows 7 Windows Vista Back NOTE: Click on one of the Red buttons to continue.

9. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. Windows XP Click on Start. Back Click on start to continue.

10. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. Windows XP Click on Run. Back Click on Run to continue.

11. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. Windows XP On the Open bar, type cmd (Shown below), then click on ok. Back Click on ok to continue.

12. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. Windows XP Then type ipconfig, (Example Show Below) then press Enter. Back ENTER Click on Enter to continue.

13. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. Windows XP The Comand sceen will now display the IP Address. (Example Show Below) NextBack Click on Next to continue.

14. © 2009 FP Mailing Solutions. All rights reserved. Click on the red button, next to Windows XP, 7, and Vista, How to find an IP address using the command prompt. Windows XP Windows 7 Windows Vista Back NOTE: Click on one of the Red buttons to continue. complete

15. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. Click the Windows Icon to display the search bar. Windows 7 Back Click on the Windows Icon to continue.

16. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. Type cmd then, click on cmd.exe. (Example shown below) Windows 7 Back Click on cmd.exe to continue.

17. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. On the command screen type ipconfig, then press Enter. (Example Show Below) Windows 7 Back ENTER Click on Enter to continue.

18. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. The Command screen will now display the IP Address. (Example Show Below) Windows 7 NextBack

19. © 2009 FP Mailing Solutions. All rights reserved. Click on the red button, next to Windows XP, 7, and Vista, How to find an IP address using the command prompt. Windows XP Windows 7 Windows Vista Back NOTE: Click on the Red buttons to continue. complete

20. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. Click on the Windows, and type cmd, then click on cmd. (Example shown below) Windows Vista Back Click on the Windows to continue.

21. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. type cmd, then click on cmd. (Example shown below) Windows Vista Back Click on cmd to continue.

22. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. On the command screen type ipconfig, then press Enter. (Example Show Below) Windows Vista Back ENTER Click on Enter to continue.

23. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. The Command screen will now display the IP Address. (Example Show Below) Windows Vista NextBack Click on Next to continue.

24. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address using the command prompt. Windows XP Windows 7 Windows Vista BackNext Click on Next to continue. complete

25. © 2009 FP Mailing Solutions. All rights reserved. 25 How to find an IP address? On a PC there are two ways you could look up an IP Address. Note: Click on the red buttons to continue. Without using the command prompt, with XP, 7, Vista Using the command prompt, with XP, 7, Vista Back complete

26. © 2009 FP Mailing Solutions. All rights reserved. 26 How to find an IP address without using the command prompt. Click on each red tab to find the IP address on a PC without using the command prompt. Windows XP Windows 7 Windows Vista Windows XP NOTE: Click on one of the Red buttons to continue.

27. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Click on Start. Windows XP Back Click on start to continue.

28. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Right-cllick My Network Places, and then click Properties. Windows XP Back Click on Properties to continue.

29. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. To view the IP address of a LAN connection, double-click Local Area Connection. Windows XP Back Click on Local Area Connection to continue.

30. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Click the Support tab, then the IP address appears. (example shown below) Windows XP BackNext Click on Next to continue.

31. © 2009 FP Mailing Solutions. All rights reserved. 31 How to find an IP address without using the command prompt. Click on each red tab to find the IP address on a PC without using the command prompt. Windows XP Windows 7 Windows Vista Windows XP NOTE: Click on one of the Red buttons to continue. complete

32. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Click on the Windows Icon, then click Control Panel (Example shown below) Windows 7 Back Click on Control Panel to continue.

33. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Next to View by: click on the drop down arrow, then select Category. Windows 7 Back Click on Category to continue.

34. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Click on View network status and tasks. Windows 7 Back Click on View Network status and tasks to continue.

35. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Click on Local Area Connection 2 (Example shown on left side) Windows 7 Back Click on Local Area Connection 2 to continue.

36. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Click on Details, to view the IP Address Windows 7 Back Click on Details…to continue.

37. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. The IP address will appear next to "IPv4 Address". (Example shown on right side) Windows 7 Back Click on Close to continue.

38. © 2009 FP Mailing Solutions. All rights reserved. 38 How to find an IP address without using the command prompt. Click on each red tab to find the IP address on a PC without using the command prompt. Windows XP Windows 7 Windows Vista Windows XP NOTE: Click on one of the Red buttons to continue. complete

39. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Click on the Windows Icon, then click Control Panel (Example shown below) Windows Vista Back Click on Control Panel to continue.

40. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Click on View network status and tasks. Windows Vista Back Click on View network status and tasks to continue.

41. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Click on View Status (Example shown on left side) Windows Vista Back Click on View status to continue.

42. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Under the General tab click on Details. Windows Vista Back Click on Details to continue.

43. © 2009 FP Mailing Solutions. All rights reserved. How to find an IP address without using the command prompt. Your IP address will appear next to "IPv4 IP Address". (Example shown on right side) Windows Vista Back Click on Close to continue.

44. © 2009 FP Mailing Solutions. All rights reserved. 44 How to find an IP address without using the command prompt. Windows XP Windows 7 Windows Vista Windows XP complete Next Click on Next to continue. Back This section is complete. Click next.

45. © 2009 FP Mailing Solutions. All rights reserved. 45 Basic IT troubleshooting How to run MS Windows updates? How to ping another PC? How to Enable and Disable Firewall on a PC? How to check Internet connection? How to view the version of Windows OS on a PC? Home PageDefinitions & Terms Back How to find an IP address?

46. © 2009 FP Mailing Solutions. All rights reserved. 46 How to ping another PC. Ping: is a computer utility used to test the reachability of a (IP) network and to measure the round trip time for messages sent from the originating PC to a destination PC. NOTE: Click on one of the Red buttons to continue.

47. © 2009 FP Mailing Solutions. All rights reserved. 47 How to ping another PC? How to Ping a Computer on a Network? In order to ping another computer, you must know its exact IP address. NOTE: Click on one of the Red buttons to continue. Operating Systems Windows XP Windows 7 Windows Vista Back

48. © 2009 FP Mailing Solutions. All rights reserved. How to ping another PC? Windows XP Back click Start, (Example Show Below) then click Run. Click on Run to continue. then click Run.

49. © 2009 FP Mailing Solutions. All rights reserved. How to ping another PC? Windows XP Back Type cmd (example shown below), then click OK to continue Click on OK to continue.

50. © 2009 FP Mailing Solutions. All rights reserved. How to ping another PC? Windows XP Back type ping then the IP Address (example :“ping 192.168.12.196”) (Example shown below), then press Enter. ENTER Click on Enter to continue.

51. © 2009 FP Mailing Solutions. All rights reserved. How to ping another PC? Windows XP Back Successful results shown below. Click enter to continue. ENTER Click on Enter to continue.

52. © 2009 FP Mailing Solutions. All rights reserved. 52 How to ping another PC? How to Ping a Computer on a Network? In order to ping another computer, you must know its exact IP address. NOTE: Click on one of the Red buttons to continue. Operating Systems Windows XP Windows 7 Windows Vista Back complete

53. © 2009 FP Mailing Solutions. All rights reserved. How to ping another PC? Windows 7 Back Right Click the Start, then type cmd then press (Example shown below) Click on cmd.exe to continue.

54. © 2009 FP Mailing Solutions. All rights reserved. How to ping another PC? Windows 7 Back Type ping then the IP Address (example: “ping 192.168.12.196” ) (Example Show Below), press Enter to continue. ENTER Click on Enter to continue.

55. © 2009 FP Mailing Solutions. All rights reserved. How to ping another PC? Windows 7 Successful results shown below. Back ENTER Click on Enter to continue.

56. © 2009 FP Mailing Solutions. All rights reserved. 56 How to ping another PC? How to Ping a Computer on a Network? In order to ping another computer, you must know its exact IP address. NOTE: Click on one of the Red buttons to continue. Operating Systems Windows XP Windows 7 Windows Vista Back complete

57. © 2009 FP Mailing Solutions. All rights reserved. How to ping another PC? Windows Vista Back Right Click the Start, type cmd (Example shown below) Click on cmd.exe to continue.

58. © 2009 FP Mailing Solutions. All rights reserved. 58 How to ping another PC? Windows Vista Back Type ping then the IP Address (example “ping 192.168.12.196” ) (Example Show Below), press Enter to continue. ENTER Click on Enter to continue.

59. © 2009 FP Mailing Solutions. All rights reserved. 59 How to ping another PC? Windows Vista Successful results shown below. This information, means that the ping command worked. Back ENTER Click on Enter to continue.

60. © 2009 FP Mailing Solutions. All rights reserved. 60 How to ping another PC? This Section is complete, Click on Next. Operating Systems Windows XP Windows 7 Windows Vista Back complete Next Click on Next to continue.

61. © 2009 FP Mailing Solutions. All rights reserved. 61 Basic IT troubleshooting How to run MS Windows updates? How to ping another PC? How to Enable and Disable Firewall on a PC? How to check Internet connection? How to view the version of Windows OS on a PC? Home PageDefinitions & Terms Back How to find an IP address?

62. © 2009 FP Mailing Solutions. All rights reserved. 62 How to view the version of Windows Operating System on a PC. Operating Systems When trying to troubleshoot, It is important to know what Windows version the customer may have. Windows XP Windows 7 Windows Vista NOTE: Click on one of the Red buttons to continue.

63. © 2009 FP Mailing Solutions. All rights reserved. How to view the version of Windows Operating System on a PC. click Start, then click Run to continue. Windows XP Back Click on Run to continue.

64. © 2009 FP Mailing Solutions. All rights reserved. How to view the version of Windows Operating System on a PC. Type cmd then (example shown below), click on OK. Windows XP Back Click on OK to continue.

65. © 2009 FP Mailing Solutions. All rights reserved. How to view the version of Windows Operating System on a PC. Type winver, then press Enter. Windows XP Back ENTER Click on Enter to continue.

66. © 2009 FP Mailing Solutions. All rights reserved. How to view the version of Windows Operating System on a PC. A Windows with the PC Operating System version will appear on the screen. (Example shown below) Windows XP Back Click on OK to continue.

67. © 2009 FP Mailing Solutions. All rights reserved. 67 How to view the version of Windows Operating System on a PC. Operating Systems Windows XP Windows 7 Windows Vista NOTE: Click on one of the Red buttons to continue. Back complete

68. © 2009 FP Mailing Solutions. All rights reserved. How to view the version of Windows Operating System on a PC. Right-click on the Windows Icon, type winver (Example shown below) Click on winver.exe to continue. Windows 7 Back Click on winver.exe to continue.

69. © 2009 FP Mailing Solutions. All rights reserved. How to view the version of Windows Operating System on a PC. A Windows with the PC Operating System version will appear on the screen. (Example shown below) Windows 7 Back Click on OK to continue.

70. © 2009 FP Mailing Solutions. All rights reserved. 70 How to view the version of Windows Operating System on a PC. Operating Systems Windows XP Windows 7 Windows Vista NOTE: Click on the Red buttons to continue. Back complete

71. © 2009 FP Mailing Solutions. All rights reserved. How to view the version of Windows Operating System on a PC. Right Click the Windows Icon, type winver (Example shown below) Click on winver to continue Windows Vista Back Click on winver to continue.

72. © 2009 FP Mailing Solutions. All rights reserved. How to view the version of Windows Operating System on a PC. A Windows with the Operating System version will appear on the screen. (Example shown below) Windows Vista Back Click on OK to continue.

73. © 2009 FP Mailing Solutions. All rights reserved. 73 How to view the version of Windows Operating System on a PC. This section is complete. Windows XP Windows 7 Windows Vista complete BackNext Click on Next to continue.

74. © 2009 FP Mailing Solutions. All rights reserved. 74 Basic IT troubleshooting How to run MS Windows updates? How to ping another PC? How to Enable and Disable Firewall on a PC? How to check Internet connection? How to view the version of Windows OS on a PC? Home PageDefinitions & Terms Back How to find an IP address?

75. © 2009 FP Mailing Solutions. All rights reserved. 75 How to check Internet connection. Operating Systems NOTE: Click on one of the Red buttons to continue. Windows XP Windows 7 Windows Vista Back

76. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Click on Start Windows XP Back Click on Start to continue.

77. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. right-click on My Network Places, ( example shown below), click on Properties. Windows XP Back Click on Properties to continue.

78. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Windows XP double-click Local Area Connection.. Back Click on Local Area Connection to continue.

79. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Windows XP the Connection status appears. Connected means the PC has an Internet connection. Back Click on Close to continue.

80. © 2009 FP Mailing Solutions. All rights reserved. 80 How to check Internet connection. Operating Systems NOTE: Click on one of the Red buttons to continue. Windows XP Windows 7 Windows Vista Back complete

81. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Click on the Windows Icon(Example shown below), then click on Control Panel Windows 7 Back Click on Control Panel to continue.

82. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Next to View by, Click on Category. Windows 7 Back Click on Category to continue.

83. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Windows 7 Back Click on View network status and tasks. Click on View network to continue.

84. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Windows 7 Click on Local Area Connection 2 (Example shown below) Back Click on Local Area Connection to continue.

85. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Windows 7 Status will appear next to "IPv4 Connectivity". Internet (Example shown below) Back Click on Close to continue.

86. © 2009 FP Mailing Solutions. All rights reserved. 86 How to check Internet connection. Operating Systems NOTE: Click on the Red button to continue. Windows XP Windows 7 Windows Vista Back complete

87. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Windows Vista Click the on the Windows Icon, then click on Control Panel (Example shown below) Back Click on Control Panel to continue.

88. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Windows Vista Click on View network status and tasks, Back Click on View network to continue.

89. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Click on View Status (Example shown below) Windows Vista Back Click on View status to continue.

90. © 2009 FP Mailing Solutions. All rights reserved. How to check Internet connection. Connection Status will appear next to "IPv4 Connectivity". (Example shown on right side) Windows Vista Back Click on Close to continue.

91. © 2009 FP Mailing Solutions. All rights reserved. 91 How to check Internet connection. This section is completed Windows XP Windows 7 Windows Vista BackNext complete Click on Next to continue.

92. © 2009 FP Mailing Solutions. All rights reserved. 92 Basic IT troubleshooting How to run MS Windows updates? How to ping another PC? How to Enable and Disable Firewall on a PC? How to check Internet connection? How to view the version of Windows OS on a PC? Home PageDefinitions & Terms Back How to find an IP address?

93. © 2009 FP Mailing Solutions. All rights reserved. 93 How to run Microsoft Windows update Operating Systems NOTE: Click on one of the Red buttons to continue Windows XP Windows 7 Windows Vista Back

94. © 2009 FP Mailing Solutions. All rights reserved. Click on Start Windows XP Back Click on Start to continue. How to run Microsoft Windows update

95. © 2009 FP Mailing Solutions. All rights reserved. 95 How to run Microsoft Windows update Windows XP Click on control panel Back Click on Control Panel to continue.

96. © 2009 FP Mailing Solutions. All rights reserved. 96 How to run Microsoft Windows update Windows XP Click on Windows Update, Click on Windows Update to continue. Back

97. © 2009 FP Mailing Solutions. All rights reserved. 97 How to run Microsoft Windows update Windows XP Click on Express, windows updates will load automatically. Click on Express to continue. Back

98. © 2009 FP Mailing Solutions. All rights reserved. 98 How to run Microsoft Windows update Windows XP Windows updates will automatically search for any available updates. Click on Next to continue. NextBack

99. © 2009 FP Mailing Solutions. All rights reserved. 99 How to run Microsoft Windows update Windows XP Windows updates will load automatically, Simply follow the on screen instructions to install any updates found. Click on Next to continue. NextBack

100. © 2009 FP Mailing Solutions. All rights reserved. 100 How to run Microsoft Windows update Windows XP Windows updates is now finished, click close to continue. Click on Close to continue. Back

101. © 2009 FP Mailing Solutions. All rights reserved. 101 How to run Microsoft Windows update Operating Systems NOTE: Click on one of the Red buttons to continue Windows XP Windows 7 Windows Vista Back complete

102. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update Windows updates are important, because many programs may need them to run properly. Click on the Windows Icon (Example shown below) Windows 7 Back Click on Windows Icon to continue.

103. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update Click on the All Programs(Example shown below) Windows 7 Back Click on All Programs to continue.

104. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update Click on the Windows Update (Example shown below) Windows 7 Back Click on Windows Update to continue.

105. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update Click on Check for updates (Example shown below) Windows 7 Back Click on Check for updates to continue.

106. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update Windows 7 will now check for updates.(Example shown below) Windows 7 Back Click on Next to continue. Next

107. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update If there are any updates, they will appear under Windows Updates on the right. Windows 7 Back Click on Install Update to continue.

108. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update The Windows 7 Updates will now automatically load, follow the on screen instructions. Windows 7 Back Click on Next to continue. Next

109. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update Windows 7 updates has finished, a message will appear to Restart the computer click on Restart now. Windows 7 Back Click on Restart now to continue.

110. © 2009 FP Mailing Solutions. All rights reserved. 110 How to run Microsoft Windows update Operating Systems NOTE: Click on one of the Red buttons to continue Back Windows XP Windows 7 Windows Vista complete

111. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update Click on the All Programs (Example shown below) Windows Vista Back Click on All Programs to continue.

112. © 2009 FP Mailing Solutions. All rights reserved. 112 How to run Microsoft Windows update Windows 7 Click on Windows Update. Click on Windows Update to continue.

113. © 2009 FP Mailing Solutions. All rights reserved. 113 How to run Microsoft Windows update Windows Vista Click on check for updates, windows updates will automatically search for updates. Click on Check for Updates to continue.

114. © 2009 FP Mailing Solutions. All rights reserved. 114 How to run Microsoft Windows update Windows Vista Windows Updates will automatically search for updates. Click on Next to continue. BackNext

115. © 2009 FP Mailing Solutions. All rights reserved. 115 How to run Microsoft Windows update Windows Vista If any updates are available, Click on Install updates. Click on Install updates to continue. Back

116. © 2009 FP Mailing Solutions. All rights reserved. 116 How to run Microsoft Windows update Windows Vista Windows updates will now install all available updates. Back Click on Next to continue. Next

117. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update Windows Vista updates has finished, a message will appear to Restart the computer click on Restart now. Windows Vista Back Click on Restart now to continue.

118. © 2009 FP Mailing Solutions. All rights reserved. 118 Basic IT troubleshooting How to run MS Windows updates? How to ping another PC? How to Enable and Disable Firewall on a PC? How to check Internet connection? How to view the version of Windows OS on a PC? Home PageDefinitions & Terms Back How to find an IP address?

119. © 2009 FP Mailing Solutions. All rights reserved. 119 How to Disable a Firewall on a PC. A “Firewall" slows the invasion of a computer system by blocking viruses and hackers. Sometimes a firewall can prevent a program from operating, therefore It may be necessary to disable it just until the program works. Operating Systems Windows XP Windows 7 Windows Vista NOTE: Click on one of the Red buttons to continue Back

120. © 2009 FP Mailing Solutions. All rights reserved. How to Enable and Disable Firewall on a PC. Click on Start Windows XP Back Click on Start to continue.

121. © 2009 FP Mailing Solutions. All rights reserved. How to Enable and Disable Firewall on a PC. 121 Windows XP Click on control panel Back Click on Control Panel to continue.

122. © 2009 FP Mailing Solutions. All rights reserved. How to Enable and Disable Firewall on a PC. 122 Windows XP Click on Windows Firewall. Back Click on Windows Firewall to continue.

123. © 2009 FP Mailing Solutions. All rights reserved. How to Disable a Firewall on a PC. To Disable the Firewall, click OFF(Example shown below), then click OK Windows XP Back Click on OK to continue.

124. © 2009 FP Mailing Solutions. All rights reserved. 124 How to Disable a Firewall on a PC. Operating Systems Windows XP Windows 7 Windows Vista NOTE: Click on one of the Red buttons to continue complete Back

125. © 2009 FP Mailing Solutions. All rights reserved. How to Enable and Disable Firewall on a PC. Windows 7 Click on the Windows Icon(Example shown below), then click on Control Panel Back Click on Control Panel to continue.

126. © 2009 FP Mailing Solutions. All rights reserved. How to run Microsoft Windows update Click on the View by: Category (Example shown below), then click on small Icon. Windows 7 Back Click on Small Icon to continue.

127. © 2009 FP Mailing Solutions. All rights reserved. How to Enable and Disable Firewall on a PC. Click on firewall. (Example Show Below) Windows 7 Back Click on Windows Firewall to continue.

128. © 2009 FP Mailing Solutions. All rights reserved. How to Enable and Disable Firewall on a PC. under “Control Panel Home” click on “Turn Windows Firewall On or OFF”. Windows 7 Back Click on Turn Windows Firewall on or off to continue.

129. © 2009 FP Mailing Solutions. All rights reserved. How to Disable a Firewall on a PC. Under “Home or Work (Private) network location settings” click on Turn OFF Windows Firewall (not recommended). Note: the firewall is disconnected. Windows 7 Back Click on Turn off Windows Firewall to continue.

130. © 2009 FP Mailing Solutions. All rights reserved. 130 How to Disable a Firewall on a PC. Operating Systems Windows XP Windows 7 Windows Vista NOTE: Click on one of the Red buttons to continue complete Back complete

131. © 2009 FP Mailing Solutions. All rights reserved. How to Disable a Firewall on a PC. Windows Vista Click on the Windows Icon (shown below), then click on Control Panel Back Click on Control Panel to continue.

132. © 2009 FP Mailing Solutions. All rights reserved. How to Disable a Firewall on a PC. Click on Classic View, Windows Vista Back Click on Classic View to continue.

133. © 2009 FP Mailing Solutions. All rights reserved. How to Disable a Firewall on a PC. Click on Windows Firewall to continue. Windows Vista Back Click on Classic View to continue.

134. © 2009 FP Mailing Solutions. All rights reserved. How to Enable and Disable Firewall on a PC. Click on Turn Windows Firewall on or off Windows Vista Back Click on Turn off Windows Firewall to continue.

135. © 2009 FP Mailing Solutions. All rights reserved. How to Enable and Disable Firewall on a PC. To Disable the Firewall, click OFF (Not recommended), click on OK. Windows Vista Back Click on OK to continue.

136. © 2009 FP Mailing Solutions. All rights reserved. 136 Basic IT troubleshooting How to run MS Windows updates? How to ping another PC? How to Enable and Disable Firewall on a PC? How to check Internet connection? How to view the version of Windows OS on a PC? Home PageDefinitions & Terms Back How to find an IP address? All sections have been completed!!!! Click on Next to continue. Next