1. Automation, Expert Behaviour & Motivation Capt Craig Mitchell Training Manager – Airbus, Emirates Airline ©2015 Emirates. All Rights Reserved.

2. What is wrong with this picture?

3. Fail safe?

4. The Assumption…The Reality… Introduction =≠

5. Improvements we make to automation capability and interfaces matter less than improvements we make to the expertise of the user.

6. Buffalo-Niagra 2009

7. Are you an Expert? Well…?

8. Are you an Expert?

9. Motivation

10. Contrasting Behaviours

11. Example

12. Optimal Outcome Likely Optimal Outcome Possible Exposure – Normal and Abnormal Operations Career Choice, Luck Education, Background Individual Influence Publications, Accident reports, Formal/informal gatherings Extrinsic Motivation Line Ops, Training Organizational Influence Flying Hours Inherent Traits (Raw Ability) Abnormal/Emergency EventExpertiseExperience Selection Learning from Others Story telling Metaphor Self-Learning Deliberate Practice Intrinsic Motivation

13. Expert Behaviour Learning from Others Story telling Metaphor Self-Learning Deliberate Practice Intrinsic Motivation

14. Motivational Theories

15. Csikszentmihalyi’s Flow Model

16. Zurich GLS Autoland

17. Thank you Capt Craig Mitchell Training Manager – Airbus, Emirates Airline ©2015 Emirates. All Rights Reserved.