1. Supporting UChicago’s Global Presence CSG Fall Workshop 2012

2. Centers, not campuses –Support a variety of activities Classes in study abroad programs Exec MBA Program Visiting faculty and students conducting research Recruiting (students and faculty) Conferences and meetings Alumni activities

3. Current Locations –Beijing (University) –Paris (College) –London (Booth) –Singapore (Booth) India in planning (University)

4. Support Strategies –On-site IT Liaison –Local IT vendors as partners –Manage services from the core when: University policy is important Scale is an advantage Specialized expertise is required Real-time response not required –Provide services locally where that makes more sense Local knowledge is needed Scale is an impediment On-hand presence is required Immediate response is needed

5. Core Services –Network design and procurement –IdM –Authn/z –Network security logging –Network availability monitoring –Computer imaging and backup –Applications –Tier 2 support

6. Local Services –Desktop support –Land-line and cellular telephony –Desktop/server procurement –Local server administration (e.g. print servers, local storage) –Building access/security controls

7. On-site IT Liaison Role –Jack of all trades –Employee of the Center, dotted line to campus –Procurement, preparation, deployment, and maintenance of local devices –Tier 1 support for devices, software, and applications –Minor maintenance for network equipment – hands on the ground for Tier 2 –Interface with local service providers –Interface with IT Services and divisional IT staff –Additional duties as needed (e.g. web content authoring, AV duty, photography/videography)

8. Local providers –Separate providers for different purposes: telecom national R&E network systems integration

9. Issues & Challenges –Time differences! –Local IT liaison skill set – jack of all trades vs. deep knowledge –Software licensing for center employees –Coordinating networking with local providers and institutions –Knowing when standard campus models will work or when a new approach is needed