1. Value Chain Forum - Connecting Business Partners Hubert Österle St. Gallen 2004 – 05 – 27

2.  H. Österle / Seite 2 Real-time business requires integration Carrier Selection Ordering Prices and Freight Charges Product Catalog Common Semantic Model Exchanging XML messages is the easy part. Common semantics is the hard part.

3.  H. Österle / Seite 3 Mobility builds the base for new ways of networking Import maintenance order Localize fire shutter Complete list of maintenance orders Record defects, end maintenance process Send maintenance log Report and take action Reporting Specific maintenance order Order list

4.  H. Österle / Seite 4 iloxx’s eService acts as a trust for handling of payments 1. Buyer transfers money to iloxx. 2. iloxx notifies seller about receipt of money. 3. Seller sends goods to buyer. 4. Buyer notifies iloxx about goods receipt. 5. iloxx transfers money to seller.

5.  H. Österle / Seite 5 Setz’s eService improves the distributed repairlogistics process Reparaturwerkstatt Point of Sales Reparaturwerkstatt

6.  H. Österle / Seite 6 Interviews with CEOs provide hands-on insights l We have to control our network of customers. l Networking is a good thing for sure but please do it our way. l Main obstacles for networking are power struggles, not technologies.

7.  H. Österle / Seite 7 Conclusion l Inter-business networking requires integration. l Inter-business networking takes more time than predicted during the 1990‘s. l However inter-business networking is moving forward.

8.  H. Österle / Seite 8 Conference Agenda – Day 1 18:15-19:15 Welcome Prof. Dr. Thomas Dyllick-Brenzinger, Prorector of University of St. Gallen Introduction Prof. Dr. Hubert Österle, Director, Institute of Information Management, University of St. Gallen How Do Service-oriented Business Architectures Support Value Chain Networks? Dr. Peter Zencke, Member of Executive Board, SAP AG Automotive Value Chain: Vernetzung und Prozessoptimierung durch integratives Klaus H. Mühleck, CIO, Audi AG Informationsmanagement Lunch Value Chain Workshops Break Technologieausblick zu Identifizierungslösungen in der Value Chain Peter Bauer, Member of Executive Board, Infineon Technologies AG Best Practices im Business Networking Dr. Christine Legner, Project Manager, Institute of Information Management, University of St. Gallen Apéro Dinner Informatik und Globalisierung Prof. Dr. Hermann Maurer, Institute for Information Systems and Computer Media, TU Graz Dinner 10:00-10:15 10:15-10:45 10:45-11:30 11:30-12:15 12:15-13:30 13:30-15:00 15:00-15:30 15:30-16:15 16:15-17:00 17:00-18:15 19:15-20:00 20:00-20:45 20:45-open Value Chain Workshops

9.  H. Österle / Seite 9 Conference Agenda – Day 2 Introduction Day 2 Prof. Dr. Hubert Österle, Director, Institute of Information Management, University of St. Gallen Break Lunch Presentation of Workshop Results Value Chain Workshop Organizer Conclusion and Outlook Prof. Dr. Hubert Österle, Director, Institute of Information Management, University of St. Gallen 09:00-09:15 09:15-10:45 10:45-11:15 11:15-12:45 12:45-13:45 13:45-15:45 15:45-16:00 Value Chain Workshops