1. Benjamin Moreland Director, Foundation Services
Case Study: Scaling SOA to the Enterprise: SOA Roadmap & Governance The Hartford Insurance Group, Inc.
Benjamin Moreland
Director, Foundation Services

2. The Hartford Financial Services Group, Inc.
Founded in 1810
One of the largest investment and insurance companies in the United States.
Fortune 100 company
30,000 employees
Two Companies:
Hartford P&C – Auto, Home, Business insurance
Hartford Life – investment plans, Life insurance, Group benefits

3. Outline
SOA Basics
SOA Roadmap
SOA Governance
Summary

4. SOA Basics
Def’n: A loosely-coupled enterprise architecture based on industry standards that enables business goals
SOA is based on industry standards
It must be measured against business goals
SOA is an EA philosophy

5. Hartford Business Drivers
Lower total cost of IT
Increased “Ease of doing Business”
Speed to Market
Increased business agility
How do you get there?
An SOA Roadmap

6. Outline
SOA Basics
SOA Roadmap
SOA Governance
Summary

7. SOA Roadmap SOA is more than standards and technology Evolution based
Architecture
Organization
Governance
Process
Strategy
Evolution based
Think strategically, act tactically
Bottom-up vs Top-down vs Middle-out

8. Business Services (Functions)
SOA Strategies
Top Down
Process-Driven
Business
Architecture
Business Processes
Middle Out
Service-Driven
Business Services (Functions)
Technical Services
SOA Tools
(App Infrastructure)
Bottom Up
Project-Driven
Infrastructure

9. Level 5 SOA

10. Level 1 – Opportunistic SOA @ The Hartford
Standards & Technology
XML web services (1999)
SOAP, WSDL (2004)
Architecture
Application Reference Architecture 1.0 (2003)
Organization
Architects Collective (2002)
Governance
“Do No Harm”, communication policy (2004)
Strategy
Select low hanging fruit (SEMCI) 2003

11. Level 2 – Tactical SOA @ The Hartford
Standards & Technology
WSM, UDDI Registry, WS-Addressing (2004)
Enterprise Service Bus (2004)
BPEL, WSIF (2006)
WSRP, JSR-168 (2006
Strategy
Metrics being reported (2006)
5 year Business / IT plan (2005)
Architecture
Integration, Security Reference Architecture 1.0 (2006)
Application Reference Architecture 2.0 (2005)

12. Level 2 – Tactical SOA @ The Hartford (cont)
Governance
Effective EA governance process for large projects (2005)
Organization
Enterprise Architecture Group (2004)
Process
Standards Committee (2005)
Service Committee (2006)
Cookbooks for SOA tools (2005/2006)

13. Level 3 – Strategic SOA @ The Hartford
Standards & Technology
WS-BasicProfile
IAA / ACORD
BPM
Strategy
Progress Metrics, Service metrics
Business Architecture defined
Application Rationalization
Architecture
JIT Reference Architecture
1 overall Reference Architecture

14. Level 3 – Strategic SOA @ The Hartford (cont)
Governance
SOA Governance  IT Governance (Service level governance)
Business Services Catalog (WS-Lifecycle)
Organization
Services Committee (1st qtr 2007)
SOA Education
Process
ITIL, CMMi

15. The Hartford’s SOA Maturity Model (Roadmap)
Strategy/
Process
Standards
Technology
Architecture
Organization
Governance
SOAP, XML,
WSDL, WSRP,
JSR-168
BPEL, BPMN,
Vertical XML
(ACORD)
BPEL, WSIF,
JMS, JCA,
WS-Security
SCA,
WS-Eventing,
WS-*
4-tierBAM,
EPM, TBD
Web Services,
App Servers,
Portal
BPM, BRE,
Integrated
Svs Env.
BPEL, WSM,
UDDI,
(ESB)
BP Simulation,
BAM, CEP,
Metadata Mgmt
BAM, EPM,
TBD
App Ref.
Arch v1.0,
Infra. Svs
Service
Granularity
Identify
Repeatable
Patterns,
Services
Shared Business
Functions,
MDA
Architects
Collective
SOA Roles &
Responsibilities,
SOA Education
Formal EA Grp,
Score projects
SOA Center Of
Excellence
Function based,
Not org based
Interdeptmt
communication
Adopt service
Reuse
incentives
governance
Process working,
Incentives
working
Automated
Governance,
Exception proc.
Low hanging
fruit
BPA,
Realize service
Reuse, SLAs
Identify Key
Metrics,
SOA Oper Model
Monitor &
Measure for
Improvement,
Iterative Dev.
Bus. Agility,
Real-time
modifications
* with collaboration from Dr. Mohamad Afshar

16. The Hartford’s 2006 SOA Scorecard
Standards
Technologies
Architecture
Processes
Strategy
Governance
Organization 5 4 3 2 1

17. Outline
SOA Basics
SOA Roadmap
SOA Governance
Summary

18. Governance
Governance is about getting people to do the right thing at the right time in the right way
“In 2006, lack of working governance mechanisms in midsize-to-large (greater than 50 services) post-pilot SOA projects will be the most common reason for project failure (0.8 probability)”
Massimo Pezzini, Gartner

19. Governance is Key to Delivering on SOA by Design
Business Strategy
Business Strategy
Business Plan
Ensure Delivery With Low Risk & Control
Supporting
SOA Strategy
Supporting
SOA Roadmap
Governance with SOA
Governance with SOA
IT Governance
IT Governance

20. Policy Creation, Communication & Enforcement
Enterprise
Architects
Governance
Committee
Executives
Developers
Architects
Administrators
IT Managers
Business Analysts
Communicate
Policies
Create
Manage
Monitor & Enforce
Issues:
Decision Rights
Input Rights

21. 6 Steps to Successful SOA Governance
Define Goals and Strategies
Standards, Policies, Processes
& Organization
Refine and Go to the Next Level
SOA Maturity Model
These 6 steps allow a company to incrementally develop
and mature their overall SOA and thus business goals
Define Metrics
Analyze and Improve
Existing Processes
Put Governance Mechanisms in Place

22. The Hartford’s SOA Governance Strategy
Level 1
“Do No Harm” (2004)
Project Scoring for learning purposes only (2004)
Level 2
Score all “architecturally significant” projects (2005)
Effective governance processes (2005/2006)
All services must be WS-I compliant, must have “contract ID” in SOAP header (2006)
Level 3
Business Services Catalog process & tools
Services, Standards committee standards included in project assessments

23. Summary
SOA is not an ends in itself, it is a means to achieve business goals
Without an SOA roadmap and strategy, you cannot know where you are going
SOA roadmap (maturity model) must be incremental, not big bang
3 SOA strategies: process-driven, services-driven, project-driven

24. Summary (cont)
Just as IT needs IT governance, SOA requires service governance to grow
6 step SOA governance strategy can mature with your organization
Think strategically, act tactically!!!

25. Thank You Q&A Benjamin Moreland The Hartford Financial Services Group
Director, Foundation Services,
Enterprise Architecture Group
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