1. Welcome to the fifth in a series of webinars for peer supporters drawn from the Recovery to Practice (RTP) project, a SAMHSA-funded project to foster recovery- oriented practice in behavioral health professions. This webinar series is presented by members of the International Association of Peer Supporters (iNAPS) with generous assistance of Optum, without whom this series would not be possible. iNAPS is solely responsible for the content of the webinars. The webinar will begin at noon, Eastern Time Zone. Thank you for your participation! Welcome to the fifth in a series of webinars for peer supporters drawn from the Recovery to Practice (RTP) project, a SAMHSA-funded project to foster recovery- oriented practice in behavioral health professions. This webinar series is presented by members of the International Association of Peer Supporters (iNAPS) with generous assistance of Optum, without whom this series would not be possible. iNAPS is solely responsible for the content of the webinars. The webinar will begin at noon, Eastern Time Zone. Thank you for your participation!

3. Lisa Goodale VP, Peer Support Services, Depression and Bipolar Support Alliance (DBSA) Core member of the Recovery to Practice (RTP) Development Team

4. Peter Ashenden Director of Consumer Affairs OptumHealth Behavioral Solutions Contact Information T +1 612-632-2963 F +1 877-309-8548 Peter.ashenden@optum.com www.optum.com Peter Ashenden Director of Consumer Affairs OptumHealth Behavioral Solutions Contact Information T +1 612-632-2963 F +1 877-309-8548 Peter.ashenden@optum.com www.optum.com

5. W EBINAR 5: Workplace Relationships 5

6. 6 Objectives For you to be able to: List characteristics of effective teams Identify causes and consequences of conflict Describe the stages of team development

7. W ORKPLACE R ELATIONSHIPS What are….

8. “Coming together is a beginning, keeping together is progress, working together is success.” ~ Henry Ford

9. What is a Team?

10. Teams that Work

11. STAGES OF TEAM DEVELOPMENT

12. Causes of Conflict Aren’t peer staff too ‘fragile’ to handle the stress of the job? Don’t peer staff relapse? Can peer staff handle the administrative demands of the job? (cont.)

13. Causes of Conflict (continued) Won’t peer staff cause harm to clients by breaking confidentiality or by saying the ‘wrong’ things? Won’t peer staff make my job harder, rather than easier? Davidson and Harrington 2011

14. Causes of Conflict Task vs. Relationship Different Understandings of Recovery

15. Consequences of Workplace Conflict Burn-out Co-optation Internalized Stigma Reduced Job Satisfaction Mentalism / Oppression Stress Termination

16. Consequences of Conflict What was the conflict? Who was involved? One consequence?

17. Typical Responses to Conflict Fight Flight Freeze Facade (Quinn 2009)

18. Win-Win Response 1.Think win-win (mutual benefit and cooperation) 2.Seek first to understand, then be understood (respect, humility, and authenticity) 3.Synergize (value difference and search for 3 rd alternatives) Adapted from Covey 2011

19. Two steps to achieving synergy 1.Would you be willing to search for a solution that is better than what either one of us has proposed? 2.Would you agree to a simple ground rule : No one can make his/her point until they have restated the other person’s point, to his/her satisfaction? Adapted from Covey 2011

20. “You never really understand a person until you consider things from his point of view -- until you climb into his skin and walk around in it." Atticus Finch -- To Kill a Mockingbird ~ Harper Lee

21. How I Manage My Supervisor ~ by Violet Taylor

22. Teams that Work - Revisited

23. 23 Summary You should now be able to: List characteristics of effective teams Identify causes and consequences of conflict Describe the stages of team development

24. ? ? ? Questions…. To unmute your line, press *6. To mute your line again, press *6 ? ? ? Questions…. To unmute your line, press *6. To mute your line again, press *6

25. Overall RTP Project www.samhsa.gov/recoverytopractice Resource Library www.dsgonline.com/rtp/resources.html Peer Supporter Discipline www.naops.orgwww.naops.org link to www.rtp4ps.orgwww.rtp4ps.org Wounded Healer Video http://www.youtube.com/watch?v=orxEawi9qro Overall RTP Project www.samhsa.gov/recoverytopractice Resource Library www.dsgonline.com/rtp/resources.html Peer Supporter Discipline www.naops.orgwww.naops.org link to www.rtp4ps.orgwww.rtp4ps.org Wounded Healer Video http://www.youtube.com/watch?v=orxEawi9qro

26. E-mail: webinars@naops.org

27. Lisa C. Goodale, MSW, LSW Vice President, Peer Support Services Depression and Bipolar Support Alliance / DBSA (312) 642-0049, x155 www.DBSAlliance.org Veteran peer specialist training: www.DBSAlliance.org/Veterans Lisa C. Goodale, MSW, LSW Vice President, Peer Support Services Depression and Bipolar Support Alliance / DBSA (312) 642-0049, x155 www.DBSAlliance.org Veteran peer specialist training: www.DBSAlliance.org/Veterans

28. Influence of Culture September 2013 Date tbd Go to our website: www.naops.org for up-to-date informationwww.naops.org Influence of Culture September 2013 Date tbd Go to our website: www.naops.org for up-to-date informationwww.naops.org