1. I nternational T utor P rogram C ertification Reviewers Orientation Rev. 2009OCT21-RAS

2. International Tutor Program Certification (ITPC) ITPC Reviewers Orientation Welcome and Thank You for your interest in ITPC!!! Reviewers are the heart and soul of the ITPC program for CRLA. We value you and I know the people submitting applications truly appreciate feedback from our reviewers about strengths and weaknesses of their programs. To complete your initial certification orientation training, you will need go through these slides to get a basic overview about the ITPC program you will be a reviewer for. The last slide gives you additional information about the form you need to complete and contact information.

3. The new ITPC program certificate. It is sent as a.pdf so programs can make multiple copies to post one or more in administrators offices. We also send a downloadable Powerpoint template for programs to use to create for their tutors where they can add their own center and campus logos and download a new one each year with the current CRLA President signatures on it.

4. HISTORY of Tutor Training When Harvard opened its doors in 1636 as America's first college, many of its incoming students were not yet proficient in Latin. Harvard provided tutors to help these students acquire the proficiency needed to succeed. Van, B. (1992). College learning assistance programs: Ingredients for success. Journal of College Reading and Learning, 24(2), 27-39.

5. HISTORY of Tutor Training In 1907, over half of the beginning students at Yale, Harvard, Princeton, and Columbia failed to meet entrance requirements. Dr. Maxwell attributed this to their fierce competition for students. Maxwell, M. (1979). Improving student learning skills: A comprehensive guide to successful practices and programs for increasing the performance of underprepared students. San Francisco: Jossey-Bass.

6. HISTORY of Tutor Training In California in 1972: "a facility...where learners, learner data, and learning facilitators are interwoven into a sequential, cybernetic, individualized, people-oriented system to service all students (learners) and faculty (learner facilitators) of any institution for whom learning by students is important." This innovation changed the goals and focus of tutorial support at colleges and universities. Instead of providing services to special populations only (as a stigma, focusing only on weaknesses), this innovation expanded tutorial and other instructional support services to all, including the staff, faculty, and administration of the college or university. Christ, F. L. (1980). Learning assistance at a state university: A cybernetic model. In K. V. Lauridsen (Ed.), New directions for college learning assistance: Examining the scope of learning centers (pp. 45-56). San Francisco: Jossey-Bass. Learning Assistance Centers

7. HISTORY of Tutor Training Roueche (1983), in a national study on elements of success in institutions of higher education, stated that one of the components of the success of basic skill development programs for colleges and universities was the use of peer tutors. Roueche, S. D. (1983). Elements of program success: Report of a national study. In J. E. Roueche (Ed.), New directions for college learning assistance: A new look at successful programs (pp. 3-10). San Francisco: Jossey-Bass. Peer Tutoring

8. HISTORY of Tutor Training In March 1989, CRLA created a peer volunteer review process: International Tutor Program Certification.

9. HISTORY of Tutor Training In 1992, the National Center for Developmental Education at Appalachian State University completed a follow-up study of over 6000 students enrolled in basic skill development classes nationwide. The study cited that "tutor training is the best programmatic predictor of successful college developmental education [basic skill development] programs" (Maxwell, 1993). Maxwell, M. (1993). Evaluating academic skills programs: A sourcebook. Kensington, MD: M. M. Associates. http://www.ncde.appstate.edu/index.htm

10. HISTORY of Tutor Training In 1997, Hunter Boylan, Leonard Bliss, and Barbara Bonham identified the following: …centralized [or well-coordinated administrative] structure, tutoring with tutor training, and ongoing and systemic program evaluation are related to more [student] success variables than others. Journal of Developmental Education article Program Components and their Relationship to Student Performance http://www.ncde.appstate.edu/resources/reports/documents//program_components.html J D E

11. International Tutor Program Certification (ITPC) CRLAs ITPC certifies tutor training programs 1.CRLA-certified programs certify tutors 2.Started in 1989 3.More than 820 Programs are certified http://www.crla.net/itpc/itpc_current_certifications.xls http://www.crla.net/itpc/itpc_current_certifications.xls

12. Program Possibilities/Benefits Create new program/revitalize former one Build on components of current program Tie wages to certification level (and education level, if possible) Establish credibility with administration, faculty, college staff, students, and community

13. Marketing Possibilities Publicize what you offer: SUCCESS Identify how your program supports program development Create partnerships campuswide Create Professional Development opportunities for students and staff Have tutors work with faculty, become known as supporter of programs for students (new and innovative &/or tried and true)

14. 1 st Stage New Certification I Year 2 nd Stage Reflection & Renewal Certification 3 Years 3 rd Stage Re-Certification every 5 Years 3 Stages of Program Certification

15. Whats Involved CRLA Certified Advanced Tutor, Level 2 CRLA Certified Master Tutor, Level 3 CRLA Certified Tutor, Level 1

16. Certification Costs Whats Involved $150 for any single level of certification (must be certified for previous level(s)). $250 for any two appropriate levels of a program certification purchased and processed at the same time (1&2 or 2&3) $350 for all three levels of ITPC certification for a program purchased and processed at the same time

17. CRLA Certified Advanced Tutor, Level 2 CRLA Certified Master Tutor, Level 3 CRLA Certified Tutor, Level 1 NOTE: Tutor Pins are available via the website for purchase. Pins can be given as one per level of certification and can be worn to show level attained.

18. Regular/Level 1 Certification Requirements: Amount/Duration of Training Modes of Tutor Training Areas/Topics Included in Training Tutoring Experience Tutor Evaluation

19. Amount/Duration of Training Minimum of ten hours of tutor training plus one of the following: 1.A quarter/semester tutor training course 2.A quarter/semester of tutor training (non-course work)

20. MODES OF TUTOR TRAINING Minimum of 6 hours of the training must be: Tutor training supervised, Interactive, Live, and Real-time and may take one or more of the following forms. 1.Workshop instruction / seminar session 2.Face to face or online discussion 3.Multi-User Virtual Environment (MUVE, like Second Life

21. The training time remaining can use the following as the main delivery medium: 1.Videotapes/DVDs/Websites 2.Conferences with tutor trainer/supervisor 3.Webquests, podcasts, webcasts, wikis, blogs 4.Texts, handouts, scavenger hunts 5.Special tutor projects 6.Other

22. Tutor Training Topics A minimum of eight (8) of the 15 following topics should be covered in Level 1 training. 1. Definition of tutoring and tutor responsibilities 2. Basic tutoring guidelines / Tutoring Dos & Donts 3. Techniques for successfully beginning & ending a tutor session 4. Adult Learners / Learning Theory / Learning Styles 5. Assertiveness / Handling Difficult Students 6. Role Modeling 7.Setting Goals / Planning

23. Tutor Training Topics 8. Communication Skills 9. Active listening and paraphrasing 10. Referral Skills 11. Study Skills 12. Critical Thinking Skills 13. Compliance with the Ethics and Philosophy of the Tutor Program / Sexual Harassment / Plagiarism 14. Modeling problem solving 15.Other (please specify)__________________

24. REQUIRED TUTORING EXPERIENCEMinimum of 25 hours of tutoring per level of certification

25. Tutor Selection Criteria Written recommendation from faculty AND/OR Endorsement of tutor trainer/supervisor PLUS Grade of A or B in subject content OR Documented Evidence of Equivalent

26. TUTOR EVALUATION CRITERIA One or more is recommended: 1. A formal/informal evaluation process is in place 2. Formal/informal evaluation occurs on a regular basis 3. The results of the evaluation process are made known to the tutors

27. Advanced/Level II Certification Requirements: Amount/Duration of Training - same Modes of Tutor Training - 4 hours Areas/Topics Included in Training – Review + 4 topics Tutoring Experience - same Tutor Evaluation - same

28. Amount/Duration of Training Minimum of ten hours of tutor training beyond Level I In one of the following: 1.A quarter/semester tutor training course 2.A quarter/semester of tutor training (non-course work)

29. MODES OF TUTOR TRAINING Minimum of 4 hours of the training must be: Tutor training supervised, Interactive, Live, and Real-time and may take one or more of the following forms. 1.Workshop instruction / seminar session 2.Face to face or online discussion 3.Multi-User Virtual Environment (MUVE, like Second Life

30. The Training time remaining can use the following as the main delivery medium: 1.Videotapes/DVDs/Websites 2.Conferences with tutor trainer/supervisor 3.Webquests, podcasts, webcasts, wikis, blogs 4.Texts, handouts, scavenger hunts 5.Special tutor projects 6.Other

31. AREAS/TOPICS TO BE COVERED IN TUTOR TRAINING. In addition to reviewing some or all of the topics previously covered in Level 1: a minimum of four (4) of the following topics should be covered in Level 2 training. Note: Other topics from Level 1 can be covered in addition to the requirements above. 1. Review of Level 1 topics (required) 2. Use of probing questions 3. Brain Dominance Learning 4. Cultural Awareness and inter-cultural communications / Diversity 5. Identifying and using resources 6. Tutoring in specific skill/subject areas 7. Assessing or Changing Study Behaviors 8. Other (please specify)___________________

32. Master/Level III Certification Requirements: Amount/Duration of Training - same Modes of Tutor Training – 2 hours Areas/Topics Included in Training – Review + 4 topics Tutoring Experience - same Tutor Evaluation - same

33. Amount/Duration of Training Minimum of ten hours of tutor training above Level II Training (which is at least 20 hours above Level I training) Plus one of the following: 1.A quarter/semester tutor training course 2.A quarter/semester of tutor training (non- course work)

34. MODES OF TUTOR TRAINING Minimum of two hours of the training must be: Tutor training supervised, Interactive, Live, and Real-time and may take one or more of the following forms. 1.Workshop instruction / seminar session 2.Face to face or online discussion 3.Multi-User Virtual Environment (MUVE, like Second Life

35. The Training time remaining can use the following as the main delivery medium: 1.Videotapes/DVDs/Websites 2.Conferences with tutor trainer/supervisor 3.Webquests, podcasts, webcasts, wikis, blogs 4.Texts, handouts, scavenger hunts 5.Special tutor projects 6.Other

36. AREAS/TOPICS TO BE COVERED IN TUTOR TRAINING In addition to reviewing the topics covered in Level I and 2, a minimum of four (4) of the following topics should be covered in Level 3 training. Note: Other topics from Level 1 or 2 can be covered in addition to the requirements above. 1. Review of Level 1 and Level 2 topics 2. Self-regulated Learning / Brain Learning / Memory 3. How to tutor/deal with Target Populations 4. The role of Learning Centers in Higher Education 5. Structuring the learning experience 6. Training and supervising other tutors (supervisory skills) 7. Group management skills (group interaction and group dynamics) 8. Other (please specify) ______________

37. International Tutor Program Certification (ITPC) ITPC Reviewers: Who are they? Interested CRLA Members for two or more years with certified programs Who volunteer their time to review programs for certification Designated by Levels I, II, or III of certification and ability to review The Heart & Soul of the Program

38. International Tutor Program Certification (ITPC) ITPC Reviewers Certification 1 year - Certified Reviewer (min. 12 reviews) 5 years - Silver Certified Reviewer (min. 60 reviews) 10 years - Ruby Certified Reviewer (min. 120 reviews) 15 years - Sapphire Certified Reviewer (min. 180 reviews) 20 years - Gold Certified Reviewer (min. 240 reviews) Note: CRLA's ITPC program began in 1989, 2009 celebrates 20 years of service to tutor training programs! Looking to the future: 25 years - Emerald Certified Reviewer (min. 300 reviews) 30 years - Diamond Certified Reviewer (min. 360 reviews) 35 years - Platinum Certified Reviewer (min. 420 reviews)

39. International Tutor Program Certification (ITPC) ITPC Reviewers Certification To complete your initial certification orientation training to begin reviewing programs, you will need to complete the linked review sheet and submit it. Olga Thurman will receive it and will then complete the process to bring you onboard as a new reviewer. You will partner with a certified reviewer during your first year. After one year of reviewing and satisfactorily completing at least 12 reviews, you will be a certified reviewer for CRLAs ITPC program. Kudos to you for your interest and dedication to our profession. Orientation Training Completion Form Orientation Training Completion Form