1. 9-1 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Chapter 9 BSBOHS201A—Participate in OHS processes

2. 9-2 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Contents Work Safely (BSBOHS201A/1.1–1.2) Implement workplace safety requirements (BSBOHS201A/2.1–2.3) Participate in OHS consultative processes (BSBOHS201A/3.1–3.3) Follow safety procedures (BSBOHS201A/4.1–4.2) Summary

3. 9-3 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Workplace safety (BSBOHS201A/1.1–1.2) Hazard recognition: A hazard means the potential to cause an injury. A risk means the possibility or likelihood of injury arising from exposure to any hazard. In the office the most likely hazards are: –incorrect use of electrical equipment –badly designed workplace/space –incorrect use of computer equipment –incorrect storage of chemicals or consumables –excessive noise and poor lighting.

4. 9-4 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Workplace safety (BSBOHS201A/1.1–1.2) continued To minimise hazards it is important to follow the correct procedures: Always turn off the power at the wall switch before removing or inserting a plug. In the event of severe electrical storms, turn off electrical equipment. When finishing for the day always turn your equipment off using the correct logout and shut- down procedures. Wherever possible follow the manufacturer’s instructions for the use and storage of consumables.

5. 9-5 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Workplace safety (BSBOHS201A/1.1–1.2) continued Procedures for dealing with incidents Eye strain (from over-exposure at a computer): –Rest for 30 seconds to two minutes. –Look away from the screen and change focus. –Move away from your workstation and stretch. Excessive noise: –Relocate noisy equipment. –Double-glazed windows help reduce external noise. Poor lighting: –Upgrade to fluorescent tubes or replace altogether. –Close blinds to minimise glare.

6. 9-6 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Equipment operation (BSBOHS201A/1.1–1.2) Follow instructions on how to use equipment. Training –usually supplied by the supplier upon installation –can be in-house if staff have been previously trained –using the manufacturer’s manuals Common sense doesn’t always prevail so… When all else fails, read the instructions!

7. 9-7 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Report queries and concerns (BSBOHS201A/2.1–2.3) In the event of equipment faults, consider the following: Is it safe to use (no obvious smell, burn marks or broken wires/cables)? Check to make sure it’s turned on. Are you expecting it to do something it’s not designed to do? Who used it last? Did they have any problems? Ask an in-house expert (especially IT dept).

8. 9-8 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Report queries and concerns (BSBOHS201A/2.1–2.3) continued Reporting repairs When an item of equipment fails to work correctly you will need to: –check the maintenance records –report or call in the fault to the service company –place signage on the machine indicating that it is faulty and that repairs have been requested –check if a potential danger exists to staff and have the machine removed to a secure location pending repairs. Notify your co-workers about the fault and where possible try to find an alternative machine.

9. 9-9 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Contributing to OH&S (BSBOHS201A/2.1–2.3) Participate in OH&S By law all places of work in Australia must have some representation on OH&S committees. Be aware of your rights and report hazards to your OH&S representative or, alternatively, request to join the committee when a vacancy arises.

10. 9-10 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Contributing to OH&S (BSBOHS201A/2.1–2.3) continued It is your right to raise OH&S issues about: poor storage and handling facilities worn or damaged floor surfaces lifting heavy objects misuse of compactus or portable filing systems faulty overhead lighting blocked passageways and fire escape stairs other staff leaving their workspace in a dirty and dangerous condition.

11. 9-11 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Equipment maintenance (BSBOHS201A/2.1–2.3) Equipment storage Consumables often require correct storage facilities: –Paper should always be stored flat and only unpacked from its box and wrapping when about to be consumed. –Loose computer disks should be kept in appropriate plastic storage cases. –On portable equipment, all cables should be unplugged and stored in the carry case in a separate compartment. –Printer cartridges should be kept upright in their cardboard boxes and only opened when due for changeover. –Nothing should be stored on the floor or above head height.

12. 9-12 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner OH&S team work (BSBOHS201A/3.1) All managers and supervisors have a duty of care to provide a safe working environment for their employees under occupational health and safety regulations and common law. Management are not only responsible but also accountable for observing this duty of care. Hazard identification is the process of identifying all situations or events that might cause injury or illness. Risk assessment is the process of determining whether there are any risks associated with the identified hazard. Risk control is the process of determining and implementing appropriate measures to control risk, as far as practicable.

13. 9-13 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner OH&S team work (BSBOHS201A/3.1) continued

14. 9-14 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Report Injury or illness (BSBOHS201A/3.2) WorkCover (Workers’ Compensation) Eligible claims must arise from an injury or illness incurred in the workplace or in the course of your employment. This includes: – temporary absence during an authorised recess – travelling for the purpose of employment – when injury or illness has occurred over a period of time. Reporting an injury or illness. Steps involved are: –reporting the injury or illness to your supervisor. –initial treatment –completing an accident form –obtaining a medical certificate –completing a certificate of incapacity to work –claiming for compensation –returning to work

15. 9-15 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Organisational procedures (BSBOHS201A/3.3) Risk control measures are introduced in the following order of choice: 1.Elimination of the hazard 2.Substitution of the hazard with something posing a lesser risk 3.Introducing a mechanical aid 4.Introducing a work procedure or training 5.Using personal protective equipment Evaluation of control measures means checking to see whether the introduced changes reduce the assessed risk.

16. 9-16 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner OH&S team work (BSBOHS201A/4.1–4.2) Regulations and codes of practice The Commonwealth OH&S legislation has three major parts: 1.The Act—the parent Act is the Occupational Health and Safety (Commonwealth Employment) Act 1991 and NOHSC:7025(1998) 2.Regulations made under the Act 3.Codes of Practice approved under the Act. Regulations are laws written under the authority of an Act. Regulations give detailed effect to the Act. Non-compliance may be prosecuted. OH&S Codes give practical guidance but failure to comply may not necessarily lead to prosecution. All levels of management are responsible for the duty of care to the company’s employees.

17. 9-17 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Participate in OH&S (BSBOHS201A/4.1–4.2) Organisational consultative procedures Training needs of individuals and work groups: –specific hazards – identification, inspections, control and reporting –investigation – accidents, incidents, issues and corrective actions –reactive and response activities – first-aid and medical emergencies, reporting illness, injury, reporting incidents, issues and unsafe acts –administrative activities – record keeping, buying first-aid supplies and issue resolution –legal responsibilities – to contractors, visitors, record keeping and keeping up to date with regulations

18. 9-18 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Participate in OH&S (BSBOHS201A/4.1–4.2) continued Organisational consultative procedures Employees’ responsibilities are to: –use equipment correctly –take all reasonable care to avoid accidents –be responsible for your own health and safety and not endanger the health and safety of others. The role of unions is to represent workers in the event of unresolved unsafe working conditions and to act as mediators in claims for sickness and accident workers’ compensation.

19. 9-19 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Identify hazards, control risk (BSBOHS201A/4.1–4.2) The Acts include procedures to control risks such as how to: provide a safe and healthy workplace recognise the hazards in your workplace assess the hazards in your workplace control the hazards in your workplace deal with chemical hazards carry out remedial actions and risk control deal with behavioural hazards deal with electrical hazards organise standard fire orders deal with other factors such as stress, first aid and reporting.

20. 9-20 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Workplace incidents (BSBOHS201A/4.1–4.2) Investigation of workplace incidents Action is taken to ensure future OH&S of employees and others. Non-compliance incidents are identified. The SRC Commission is informed of issues arising from such investigations. Safety alerts and notifications are linked to other State and Territory OH&S authorities as well as international authorities. First-aid officers are trained and certified. A dedicated first-aid room is recommended. First-aid kits are made available to all staff. Both employee and employers have access to latest OH&S information.

21. 9-21 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner OH&S records (BSBOHS201A/4.1–4.2) All documents relating to accidents and illnesses in the workplace to be kept, for example: notification and report of an incident disease notification medication registers workers’ compensation day book, medical histories, management records to be completed and sent to Comcare within the designated time lines all records to be stored in a locked cabinet to ensure confidentiality.

22. 9-22 Copyright  2010 McGraw-Hill Australia Pty Ltd PowerPoint slides to accompany Office Skills: A Practical Approach 5e by Horsfall and Turner Summary OH&S regulations are enforceable by law. Both employees’ and employers’ have a duty of care to ensure that the workplace is a fit place to work. All Australian workers have compensation rights under the Commonwealth Government’s WorkCover scheme.