1. Hitachi Capital Consumer Finance
Learning and Development

2. How to use CreditMaster2
Hitachi Capital Consumer Finance
What we do…
We have dedicated training
managers to develop
bespoke training packages
Continuous improvement
strategy to enhance training
Production of finance guides
to act as general instruction
manuals
Monitoring results of training
on an ongoing basis
Versatile delivery
methods to suit
your requirements
E-learning system for flexible
training
Agreement completion
How to use CreditMaster2
Successful selling
Finance Theory

3. Hitachi Capital Consumer Finance
Training Delivered in Q1
We provided 370 hours worth of retailer training in Q1 which included:
Selling skills
Loan product training
Finance confidence
“This was the first time I had seen activities used and these proved to be extremely beneficial.
The DC’s certainly demonstrated a confident level of understanding when we followed up with system training a week later”

4. Other Training Material
Hitachi Capital Consumer Finance
Current Training Materials
We have a range of online training materials including:
CreditMaster2 Cancellations process
Consumer Credit Directive Training
CreditMaster2 E-learning module and video
To use the online training please visit username: Hitachi | password: Training
Other Training Material
If you do not have internet access we have a range of training material including finance guides that we can provide you with. If you would like any further information please

5. Hitachi Capital Consumer Finance
What we’re working on
Selling
Finance
Confidently
A training course designed to boost your staffs confidence in selling finance. We will provide the relevant product training and sales techniques to make them familiar and comfortable with the process.
Loan
Amend
Training
An online training course that will give you all you need to know about the new Loan Amend functionality.
Fraud
Awareness
Training
All the information and advise you will need to ensure your staff are vigilant when it comes to dealing with fraud.

6. Hitachi Capital Consumer Finance
Retailer Testimonials
“The recent training sessions to help
up-skill its existing member galleries
and those about to join the scheme were well paced; pitched at the right level and delivered with the right tone to suit the sector.
Representatives who attended have commented on how much their confidence in offering the finance product has improved.”
Mary-Alice Stack
Own Art Development Manager, Arts Council England
“Customers must be able to make informed decisions when taking out credit, and Hitachi Capital’s highly effective retail training program makes sure this can happen.”
Fiona Hoyle
Head of Consumer Finance and Fraud, FLA
“The training offered is concise, well organised and delivered with enthusiasm.”
Paul Yates
National Finance Manager, British Gas

7. Hitachi Capital Consumer Finance
Meet the Learning and Development Team
Sarah Wood
Learning and Development Specialist
Sarah is responsible for designing the E-learning platform which is used by both internal staff and retailer clients.
Sarah previously worked for Tieto where she designed and delivered systems training.
Annabel Shaw
Learning and Development Coordinator
Annabel is responsible for providing comprehensive administrative support to the L&D team. Annabel works closely with HR and Training Administration to ensure communication, support and consistency.
Prior to this Annabel worked as a PA to a General Manager and HR Administrator at a stylish boutique hotel in Leeds’ bustling financial district.
Lucy Clarke
Learning and Development Specialist
Lucy is responsible for designing, implementing and delivering training to both internal staff and retailers.
Lucy Previously taught French and English in a secondary school and has spent a number of years working for an Investment Bank in the Learning and Development department.