1. Workforce Development

2. Workforce Development & Recruitment SCA Training Programme update Core, specialist and management short courses 2011-12: 139 courses with 2,143 places 2012-13: 123 courses with 1,968 places Cost per place has decreased from £56 to £54 (includes planning & commissioning, trainers, venues, refreshments, admin, IT, quality assurance, evaluation)

3. Take-up and Developments Programme revised – CQC requirements, increased personalisation & provider priorities 15 approved training suppliers Co-facilitation with experts by experience Take up risen from 74% to 83% places available over last year (approx 38% dom care) Improved administration & on-line booking Participant quality ratings consistently excellent – good

4. Recent “alarm bells” Until recently, DNAs & advance cancellations steadily reducing BUT DNAs and advance cancellations have doubled since June; 57% DNAs from Dom Care Anecdotal evidence of increasing recruitment problems in domiciliary care in Surrey

5. Surrey NMDS Data for Domiciliary Care NMDS data (all dom care) Sept 2011Oct 2012 Vacancy rate5%8.9% Turnover27%28.5% Surrey private domiciliary care agencies Vacancy rate = 9.6% Turnover rate = 31.5%

6. Wider Intelligence Surrey Connects Sept 2012: particular demand for care assistants and home carers across most areas in Surrey Recent feedback from providers to CWi indicates financial squeeze is impacting on retention and ability to maintain high quality workforce development

7. Recruitment problems & impact on workforce development 1.Are you experiencing recruitment difficulties? What problems are you having? 2.How are these problems affecting your ability to recruit people with the right values and skills? 3.What impact are these problems having on how you train and develop your staff? 4.What can SCA do to help?