1. Industrial Registration at EPAC06 Dan Faircloth

2. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Talk Overview The Online Registration Process What Actually Happened? - Case Study 1 - Case Study 2 - Case Study 3 Summary Recommendations

3. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 The Online Registration Process

4. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

10. Payment Options 1. Credit Card

11. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

13. Payment Options 1.Credit Card 2.Bank Transfer, Cheque, Cash Wait until money arrives in bank account, or arrives via post.

14. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

16. Taking Payments- RAL Cash Office Tina Stocks Richard Law

17. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Payment Options 1. Credit Card

18. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

20. Manually Take Credit Card Payment by Typing in Details

21. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

23. Payment Options 1.Credit Card 2.Bank Transfer, Cheque, Cash

24. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

28. What Actually Happened?

29. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 CEOIndustrial Exhibit Manager Invitation Letter PA SPMS Web Browser ? Case Study 1

30. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Industrial Exhibit Manager Marketing Manager CEOPA SPMS ? ! Sorry, Nothing I can do! Case Study 1

31. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Industrial Exhibit Manager Marketing Manager CEOPA SPMS ! Case Study 1

32. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 CEOIndustrial Exhibit Manager Invitation Letter SPMS Case Study 2 ?! Excel Spread Sheet

33. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Marketing Manager CEOIndustrial Exhibit Manager SPMS Case Study 2 Excel Spread Sheet Additional Staff Technical Manager Finance Officer Banquet Ticket Refund

34. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 CEOIndustrial Exhibit Manager Invitation Letter SPMS Case Study 3 Excel Spread Sheet Marketing Manager Additional Staff Technical Manager RAL Cash Office

35. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Industrial Exhibit Summary Total Success: all the booths were sold and a waiting list was required. For 30% of the booths the booth booker was not the main delegate. For 20% of the booths the original booth booker not present.

36. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Of 50 Booths, 6 companies took two booths. The ownership of one of the booths changed via a bilateral agreement. Only 5 companies were able to register and pay without any interaction with the industrial exhibit manager.

37. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Key Recommendations System must be able to: Allow Industrial Exhibit manager to change every aspect of the booking. Manage Refunds.