1. 1 Optimizing Business Process Performance Chapter 10 Business Process Modeling, Simulation and Design

2. 2 Optimizing Business Processes We recommend presenting this chapter by running Extend 6.0 directly, and interactively show how the program works. However, for your convenience, we have attached a selection of the figures/screenshots from Chapter 8 of the book as the basis for an in class presentation without access to a computer with Extend installed. NOTE:

3. 3 Conceptualization of an optimization model Optimizing Business Processes

4. 4 Conceptualization of an optimization model with uncertainty Optimizing Business Processes

5. 5 AB CD EG F HIJ 0.15 0.85 0.10 0.60 0.40 Business process with multiple resource types Clerk Clerk & Technician Agent Agent & Supervisor Technician Technician & Supervisor Process Optimization Tutorial

6. 6 Extend model of process with an Evolutionary Optimizer block Optimization Tutorial

7. 7 Clone tool in the Extend toolbar Optimization Tutorial

8. 8 Resource Pool block dialog for Supervisors Optimization Tutorial

9. 9 Timer block dialog Optimization Tutorial

10. 10 Set Cost tab of the Evolutionary Optimizer block dialog Optimization Tutorial

11. 11 Global constraint to model limit in the total number of workers Optimization Tutorial

12. 12 Parameter settings for the Evolutionary Optimizer Optimization Tutorial

13. 13 Results tab showing ordered population Optimization Tutorial

14. 14 Optimization Value plot Optimization Tutorial