1. Local Media Driving Consumer Action

2. Agenda Introduction and methodology Local lifeLocal media Market focus… property, motors, shopping

3. Key findings Readers are more than twice as likely to act on ads in local media than ads on TV and social media. Local media – in print and online – is the most effective combination for driving consumer action. Local media is nearly four times more trusted to provide relevant information about the local area than commercial TV and radio. 3

4. Methodology Telephone and online interviews (1,100) with readers/users living in selected postcodes based on the newspapers and websites published in those areas. Additional online interviews (1,132) recruited via email and pop ups from newspapers. Total sample size 2,232 (East of England 201). 4 950 daily / 1,283 weekly & 1,769 print / 1,221 website users. 53 newspapers represented in 13 regions. Data combined and weighted to the reader/user demographic profile based on analysis of NRS, TGI, UKOM, JICREG.

5. People have a strong sense of local identity and pride… 89% Base: East of England who gave an opinion, Sample: Integrated (160) Proud (164) 5 I feel I am well integrated into the community 92% I am proud to live in the area I live in

6. People’s perception of the economy has improved. There’s an even more positive view locally… Base: East of England who gave an opinion, Sample: Local (129) Country (144) 6 The country is doing well economically % Agree The local economy in my area is doing well 30%56% Country Loving Local (2011) NATIONAL CONSENSUS Local Economy 17%29%

7. People still live their lives close to home Spend half or more of their time within … 10 miles 5 89% 83% Base: East of England respondents (201) 7

8. 90% 72% People still spend their money close to home Spend half or more of their money within … 10 miles 5 Base: East of England respondents (201) 8

9. Media 9

10. Local media is the most trusted source of information % Which of these media are most trustworthy in providing relevant information about your local area? (% agree) Local MediaGoogleLocal BBC Radio Local Commercial Radio Other Websites Social MediaNational Newspapers Local Commercial TV Base: East of England respondents (201) 10

11. Local media does the best job of standing up for people in your local area % Base: East of England respondents (201) 11 Which of these media are best for standing up for people in your local area? (% agree) Local MediaOther Websites Local BBC Radio Social MediaGoogleLocal Commercial TV National Newspapers Local Commercial Radio

12. Local media underpins democracy Base: All who gave opinion & used media in the last 4 weeks. Sample: East of England respondents (160) 12 Local media helps me know what local businesses and organisations are up to (% agree) Local Media Local Newspapers Local Websites

13. 13 Taking Action

14. Consumers who took action after seeing the advertisement in media…. % Local Media Other Websites Commercial Radio National Newspapers MagazinesSocial MediaCommercial TV Base: Net of any action ranging from deciding where to shop through to discussing with friends or family, across food & grocery shopping, motors, clothes & accessories, furniture categories. East of England sample (201) 14 Action (%)

15. Seeing something advertised in Local media provides shoppers with reassurance… Base: All who gave opinion & used in the last 4 weeks, Sample East of England respondents (146) 15 I know that if something is advertised in my local paper/website it will be available locally (% agree) Local MediaLocal Newspapers Local Websites

16. Groceries 16

17. Local media is the most influencial medium in deciding where to shop for groceries % Decided where to shop/visited somewhere you've seen advertised? (% agree) Local MediaSocial MediaDirect MailPromotion in Store Commercial TV National Newspapers Commercial Radio MagazinesOther Websites Base: East of England who answered grocery questions. Sample (95). 17

18. Special offers/promotions are most effective in Local media % Made a note of a special offer/promotion (% agree) Local MediaSocial MediaCommercial TV Direct MailPromotion in Store National Newspapers Other Websites Commercial Radio Magazines Base: East of England who answered grocery questions. Sample (95). 18

19. People rely on Local media for coupons/vouchers % Retrieved or used a coupon/voucher (% agree) Local MediaOther Websites Promotion in Store National Newspapers MagazinesSocial MediaDirect MailCommercial TV Commercial Radio Base: East of England who answered grocery questions. Sample (95) 19 20

20. Local media gets people talking about offers and promotions % Talked about an ad or promotion you've seen with friends or family (% agree) Local MediaPromotion in store Commercial TV Commercial Radio Other Websites National Newspapers MagazinesSocial MediaDirect Mail Base: East of England who answered grocery questions. Sample (95). 20

21. Property 21

22. Local media is the most popular source for keeping an eye on the property market Which of the following sources do you use to keep a general eye on the local property market? Base: East of England respondents who answered property questions. Sample (104) 22 Total Estate agent’s advertisements in Local Media 47% Property websites (e.g Right Move, Zoopla) 42% Looking at properties displayed by estate agents (e.g. in their windows) 29% Estate agents’ websites 25% None of these 32% Article in local newspaper or local website 8% General search 11% Magazines 9% National newspapers 7% Solicitors 0%

23. People take action as a result of seeing property advertised in Local media Which of the following have you done as a result of seeing an ad or article in local media? Local Newspaper Local Website Both (Local Media) Looked at a property in more detail online Contacted an estate agent [solicitor in Scotland] to enquire about a property Looked round a property 9%11%12% 7%6%8% 4%7%9% Base: East of England respondents who answered property questions. Sample (165) 23

24. It’s important to sellers that their property is advertised in Local media Base: East of England those who own property. Sample (113) 24 Local Newspaper If you were to sell your house how important would it be to you that your agent advertised in Local Newspapers/websites? Local Websites 0%20%40%60%80%100% Very ImportantFairly ImportantNo Particularly Important

25. People don’t contact many estate agents… When you sold or looked at selling your property, how many estate agents (solicitors in Scotland) did you contact (regardless of whether you actually placed the property with them)? None12 to 34 to 5 6 to 9 10+ Base: Those who sold or looked into selling their home in the past 12 months. Sample (55) 25 0 10 20 30 40 50 13% did not contact any estate agents

26. Motors 26

27. Local media is most useful for finding cars in the right price range Which of the following advertising sources did you find most useful when looking for a new car to see what types of cars are available in your price range? Base: East of England respondents who answered motors questions. Sample (48) 27 Total Specialist car websites 25% Other websites (e.g. Gumtree, eBay etc) 44% Specialist car magazines 16% National Newspapers/ websites 13% Local Media 50%

28. Specialist car magazinesAds in National Newspapers/ websitesSpecialist car websites Local media is one of the top two sources for finding a dealer Which of the following advertising sources did you find most useful when looking for a new car to find a dealer who sells those? 31% Base: East of England respondents who answered motors questions. Sample (48) 28 Total Other websites (e.g. Gumtree, eBay etc) 23% 3% 7% Local Media 27%

29. Specialist car magazines 12% Ads in National Newspapers/ websitesSpecialist car websites Local media has an important role at the final stage in car buying Which of the following advertising sources did you find most useful when looking for a new car to Making the final choice/evaluating the options available to you? 33% Base: East of England respondents who answered motors questions. Sample (48) 29 Total Other websites (e.g. Gumtree, eBay etc) 21% 0% Local Media 17%

30. Summary Readers are more than twice as likely to act on ads in local media than ads on TV and social media. Local media – in print and online – is the most effective combination for driving consumer action. Local media is nearly four times more trusted to provide relevant information about the local area than commercial TV and radio. 30