1. Construction Licensing Executive Care and Repair Scotland Annual Conference 25 th March 2011

2. About CLE Scottish Charitable company Operates Licensing Scheme for Scottish traders in construction sector Promoting higher standards in construction companies c2000 Licensed TradersHelping customers to find reputable traders

3. CLE Structure & Governance Trade Associations Reputable, with significant members in Scotland Trade Associations Reputable, with significant members in Scotland Local Authorities Any Scottish Local Authority Local Authorities Any Scottish Local Authority CLE Membership CLE Board 4 TA elected reps 4 LA elected reps 4 co-opted reps

4. Trade Association Scheme Operators CLE Licensing Scheme covers the following trades: Heating and VentilationElectricalPlumbing BuildingDecorating

5. CLE Licensed Traders Total: 1974 (March 2011)

6. Licensing Scheme Standards Technical Capability Employee Skills & Qualifications Financial Probity Customer Care Commitment to a Code of Practice Health & Safety Liability Insurances Warranty Cover

7. Work not completed or defective Deposit or pre- payment protection Follow complaints procedures Must have contract in place Free!

8. New technologies Microgeneration Certification Scheme UKAS accredited Certification Body – spring 2011 For Installers of microgeneration equipment Integrate with Building Standards Approved Certifier Schemes

9. Helping Homeowners Avoid rogue traders – find reputable ones! Advice on contractingComplaint handling – formal proceduresWebsite informationTelephone enquiries

10. Website

11. Search Facility

12. Referral Sources Consumer DirectTrading StandardsScottish Helpline for Older PeopleAge (Concern)Energy Savings Trust (Scotland)Care and Repair Schemes?

13. Working Together Mutual Benefits/Interests No obligation – but good starting point Mutual Referrals? Formal arrangements? Feedback on experience