1. BMW Service Training Seminar for DMS
BMW Group
Thailand

2. Time Analysis Reasons
- Time is the most important factor in the Workshop
- Only accurate time recording allows improvements
- Foundation for the Service Report
- Service Report (the mirror of your workshop)

3. Time Analysis Benefits
- Control instrument for the workshop
- Control instrument for individual mechanics
- Substantiate for all repairs in the Workshop
- Adjustment tool for turnover improvement
- Workshop results in the Service Report
- Target settings according to the Dealership
- Target settings according to BMW Standard

4. Time Analysis Basics > Paid time < Available time K and H
Productive
time
W – Variable
time
W – Fixed
time

5. Time Analysis Productivity
Productivity is the relationship between the productive labor hours (used) for the reference period, to the total hours Available by the productive mechanics.
Formula:
Hours worked (used)
* 100
Available Hours (clocked)
= Productivity (%)

6. Time Analysis Availability
The Availability is the relation between the available hours of all productive personnel to the Paid time in a given period in Percent.
Formula:
Available Hours (clocked)
* 100
Paid time
= Availability %

7. Time Analysis Efficiency
Efficiency is the relationship between the labour hours sold (charged) to the total productive hours (used).
Formula:
Hours sold (charged)
* 100
= Efficiency (%)
Hours worked (used)
FRU sold (charged)
= Efficiency (FRU/hr)
Hours worked (used)

8. Time Analysis W Fix time
Fixed W-Time will reduce the hours the mechanics are
actually at their work bays. During this times the mechanic
is not working productively.
W-Fix time is planable.
Formula:
Training days + Public Holidays + Vacation
* 100
Number of paid days in the year
* 100
= W fixed time target (2003)
313

9. Time Analysis W Fix time
Times clocked for: W5
- Public Holiday
- Training
- Vacation
figure from time records. (Time cards)

10. Time Analysis W Variable time
Of course, just because mechanics are employed by the
dealership does not mean they will be in the dealership
working for every available hour.
A mechanic rarely spends every available hour producing work. He loses many hours per week due to the time spent waiting for the next job, waiting for parts, waiting for customer authorizations, etc.
This unproductive time spent while the mechanic is at the dealership is called “Variable W-Time”.

11. Time Analysis W Variable times
Times clocked for:
W1 General Workshop maintenance
W2 Idle time
W21 Waiting for parts (delay at the workshop
parts counter i.e. queue, etc.)
W22 Waiting for Customer Authorization
W23 (open)
W3 Repairs to workshop cars and mobile service
W4 Rework
W51 Sick leave
figure from time records. (Time cards)

12. Time Analysis Setup of MU
FRU/hr
Target Efficiency
Junior Mechanic Level 1
0.0 0%
Junior Mechanic Level 2
0.5 6
50%
Mechanic Level 1-3 1 12
100%
BMW Service Technician
Workshop Supervisor / Foreman
0 - 1

13. Time Analysis Setup of MU
Name
Example
Position
FRU
Target/hr
Target
Efficiency MU
Value ME
Ingo
Andreas
Banchop
JM L2
6 FRU / Hr
50%
0.5 1
M L3
12 FRU / Hr
100% 1 1
WSV
12 FRU / Hr
100%
0.3 1

14. BMW Service Training MTM
Mechanic
Time
Management

15. MTM User Maintenance
All productive and indirect productive Service employees needs to be updated in the user maintenance according to they current level and position at the dealer ship.

16. MTM User Maintenance
RDA Login

17. MTM User Maintenance PU Efficiency:
Indicates the expected FRU/hr of the productive personnel in percent.
Example:
PU Efficiency for Foreman: 100% = 12 FRU/hr
He is a full skilled person and able to support mechanics.

18. MTM User Maintenance MU Efficiency:
A mechanic unit is one member of staff whose entire working time is devoted to productive mechanical work.
Example for Thailand:
Junior Mechanics: 0.0 – 0.5 MU = 0-6 FRU/Hr
Mechanics: MU = 12 FRU/Hr
Foreman: – 1 MU = 12 FRU/Hr

19. MTM Workshop Calendar

20. MTM Workshop Calendar
Step 1:

21. MTM Workshop Calendar
Step 2:
Select the period for set up

22. MTM Workshop Calendar Step 3:
Press “insert” button to enter the Calendar

23. MTM Workshop Calendar Step 4: Enter the days as follows:
Use drop down button
to view calendar

24. MTM Workshop Calendar Example for a Working day Paid time in Hours
After input press apply

25. MTM Workshop Calendar Example for a Non Working day (Sunday)
Paid time in
Hours
After input press apply

26. MTM Workshop Calendar Example for a Public holiday Paid time in Hours
Yes
After input press apply

27. MTM Workshop Calendar Step 5:
Repeat step 4 until every day of the month is
Shown in the Workshop calendar correctly.

28. MTM Workshop Calendar Working day Sunday Public holiday Monthly Total:
Paid days:
Public Holidays:
Sundays: 25 26 1 5

29. MTM W – Times
After set up the Workshop Calendar the Controller can start entering the W-Times for each productive personnel.

30. MTM W – Times
Step 1:

31. MTM W – Times
Step 2:
Select one of the Mechanics and create the month

32. MTM W – Times Step 3: Enter the Year and the Month
2003 3
After “OK” the System creates now for
this mechanic the Calendar according to
the calendar set up

33. MTM W – Times Step 3: 1. Select Mechanic 2. Select Year / Month
3. Select the day

34. MTM W – Times Step 4: Enter the Time units from the
Time Card into the screen

35. MTM W – Times
Step 4 Example: