1. Sustainable IT Reducing Carbon Footprint and Materials Waste in the IT Environment Lecture 5 Sample Presentation Developed by: Sponsored by:

2. Lecture 5 Sample Presentation Presentation Content In this sample presentation for Lecture 5: Roadmap to Sustainable IT for customers Successful Sustainable IT for customers For additional information, including: Roadmap to Sustainable IT for vendors Successful Sustainable IT for vendors See: The Natural Edge Project – Sustainable IT: Reducing Carbon Footprint and Materials Waste in the IT Environment, www.naturaledgeproject.net/SustainableIT.aspx www.naturaledgeproject.net/SustainableIT.aspx

3. Roadmap to Sustainable IT

4. Roadmap to Sustainable IT Key Activities Success relies largely on three key activities 1.Establishing an appropriate internal culture 2.Developing IT Asset Management and IT Asset Replacement Strategy 3.Addressing data centre and business continuity considerations These activities streamline the transition Planning Minimising uncertainties.

5. Roadmap to Sustainable IT 1. Internal Culture ACTION: Customers will need to establish appropriate internal culture Commit to sustainability Develop a good understanding of product service systems concepts Commit to the Sustainable IT solutions success.

6. Roadmap to Sustainable IT 1. Internal Culture Corporate commitment to sustainability Facilitate optimisation activities Maximise all benefits

7. Roadmap to Sustainable IT 1. Internal Culture Optimisation activities: Define and monitor key sustainability indicators Develop employee guidelines for sustainable use and disposal of IT assets Develop marketing messages that demonstrate commitment to sustainability Inter-organisational communicate about sustainability- related issues

8. Roadmap to Sustainable IT 2. IT Asset Management ACTION: Customers will need to partner with vendors to perform IT Asset Management Creates opportunities for optimisation Comprehensive IT Asset Management relies on: Assessing user profiles Maintaining accurate asset registers Establishing predictable usage patterns.

9. Roadmap to Sustainable IT 2. IT Asset Management Example: Software licensing activities Hard media (DVD, CD) Online Tracking HandlingManaged remotely Storage spaceAutomated record keeping Manual record keeping End-of-life CollectionManaged remotely TransportAutomated revoking Disposal

10. Roadmap to Sustainable IT 2. IT Asset Replacement Strategy ACTION: Customers will need to partner with vendors to develop an IT Asset Replacement Strategy Complement IT Asset Management A comprehensive IT Asset Replacement Strategy incorporates options for: Product reuse Trade-in Recycling Consider: Capital costs Operating costs

11. Roadmap to Sustainable IT 2. Initial Engagement Product service offerings Well-defined Modular Rapid or gradual transition

12. Roadmap to Sustainable IT 2. Initial Engagement Number of offerings deployed and integrated Benefits per dollar invested

13. Roadmap to Sustainable IT 2. Initial Engagement ACTION: Identify which offerings are already deployed

14. Roadmap to Sustainable IT 2. Initial Engagement ACTION: Construct the subsequent phases of the transition Consider: Performance expectations investment expectations

15. Roadmap to Sustainable IT 3. Data Centre Considerations ACTION: Customers will need to partner with the vendor to continuously review the data centres design and operation to ensure that energy efficiencies are maximised. Consider: Floor design Intelligent building components Server power consumption

16. Roadmap to Sustainable IT 3. Data Center Considerations Compact server technology Server density Processing power density Energy consumption Cooling airflow Heat load Energy and cooling challenges

17. Roadmap to Sustainable IT 3. Business Continuity Considerations Energy efficiency must consider more than energy consumption Example: Benefits of cold and hot standby How fast do the servers need to respond? Are the server resources shared? Cold standbyHot standby Consumes less energyServers come back online faster

18. Successful Sustainable IT Call to Action

19. Successful Sustainable IT Key Actions Customers can maximise success by performing several key actions 1.Develop Understanding and Acceptance 2.Engage in Support Activities 3.Contribute to Continuous Improvement

20. Successful Sustainable IT 1. Develop Understanding and Acceptance Poor understanding of the concepts and expected performance often compromises success A.Misunderstandings B.Unrealistic expectations C.Customer resistances and fears

21. Successful Sustainable IT 1. Develop Understanding and Acceptance A. Misunderstandings Misunderstandings arise from: Ambiguous definitions Inconsistent language Generalised language Unspoken agreements Misunderstandings can lead to costly disputes and performance underachievement

22. Successful Sustainable IT 1. Develop Understanding and Acceptance A. Misunderstandings Example: New Hampton Inc. Lessor [vendor] would not unreasonably withhold its consent for New Hampton to sublease equipment to another firm New Hampton was withheld from adding memory to its leased mainframe New Hamptons solution (subleasing existing memory) Vendors solution $50,000$230,000

23. Successful Sustainable IT 1. Develop Understanding and Acceptance A. Misunderstandings ACTION: Customers will need to plan and negotiate using representatives from: Accounting Legal Operations Treasury Top management

24. Successful Sustainable IT 1. Develop Understanding and Acceptance A. Misunderstandings Consider especially: Subleasing Parts substitution Small-ticket product substitution Modifying performance requirements Performance measurement Compensation

25. Successful Sustainable IT 1. Develop Understanding and Acceptance B. Unrealistic expectations Unrealistic expectations arise from: Misguiding information Focussing on technology rather than business issues A lack of metrics ROI and performance metrics Excessively ambitious technology objectives ACTION: Customers will need to partner with vendors to provide comprehensive employee training on the concepts and expected performance

26. Successful Sustainable IT 1. Develop Understanding and Acceptance C. Customer resistances and fears Resistance to changing internal processes and shifting from a product ownership model to a product service model. Employees were convinced that they were doing a good job and because of that misinterpreted new initiatives as a personal affront to their work. ACTION: Employee training should: Explain the concepts Justify the benefits

27. Successful Sustainable IT 1. Develop Understanding and Acceptance C. Customer resistances and fears Fear of a high perceived risk in changing a reliable and working IT system. ACTION: Employee training should: Explain the Roadmap Explain the option to deploy in manageable and cost- effective phases Explain that the performance of each offering can be analysed before progressing

28. Successful Sustainable IT 1. Develop Understanding and Acceptance C. Customer resistances and fears Fear of forfeiting control of critical and security processes. ACTION: Employee training should: Explain the transparent communication processes Explain the shared management processes Explain the cost savings from avoiding integration with legacy processes

29. Successful Sustainable IT 2. Engage in Support Activities Support activities include: Acquiring the support of upper management to facilitate changes Forming project teams to manage, develop and integrate new activities Using short-term successes to demonstrate the effectiveness Striving for continuous improvement ACTION: Customers will need to cooperate with vendors to engage in support activities

30. Successful Sustainable IT 3. Contribute to Continuous Improvement New deployments in Australia Lessons towards customisation for the Australian market ACTION: Customers will need to partner with vendors to collect and release performance information for reporting and case study development

31. Successful Sustainable IT 3. Contribute to Continuous Improvement ACTION: Customers will need to allocate a portion of the IT budget on IT innovation ExpansionMaintenance Progression