1. Chapter #3 Making Consumer Choices

2. Health Consumer Anyone who purchases or uses health products or services

3. MEDIA

4. ADVERTISING A written or spoken media message designed to interest consumers in purchasing a product or service

5. ADVERTISING TECHNIQUES BANDWAGON – Group of people using a product or serviceBANDWAGON Hidden Message – Everyone is using it you should to

6. ADVERTISING TECHNIQUES Rich and Famous – Product displayed in expensive homeRich and Famous Hidden Message – It will make you rich and famous

7. ADVERTISING TECHNIQUES Free Gifts – Redeemable coupons for merchandise Hidden Message – It’s to good of a deal to pass up

8. ADVERTISING TECHNIQUES Great Outdoors – Scenes of NatureGreat Outdoors Hidden Message – If it’s associated with nature it must be healthy

9. ADVERTISING TECHNIQUES Good Times – People smiling and laughingGood Times Hidden Message – This product will add fun to your life

10. ADVERTISING TECHNIQUES Testimonial – People for whom the product has worked Hidden Message – If it worked for them it will work for you, too

11. Comparison Shopping Method of judging the benefits of different products by comparing several factors, such as quality, features, and cost

12. Comparison Shopping Criteria to Consider Cost – Decide on a price range, look at prices in different stores Features – Decide what features are important to you Quality – Well made products offer superior performance

13. Comparison Shopping Criteria to Consider Warranty – Know what is covered with warranty. Safety – When choosing sports, recreation, or home safety products safety should be foremost in your mind

14. Underwriters Laboratory A product-safety testing and certification organization. UL logo on electrical appliances, fire extinguishers, and other products indicates that the product has passed strict safety standards

15. ANSI American National Standards Institute – monitor safety standards for helmets and other protective equipment

16. SNELL The Snell Memorial Foundation has independently tested manufacturer's helmets since 1957. Has established standards for auto racing, motorcycling, bicycling, rollerblading and skateboarding, snowboarding and skiing,

17. Second Page

18. Chapter 3 Lesson 2 Choosing Community Health Services

19. Health Care System All the medical care available to a nation’s people, the way they receive care, and the method of payment

20. Health CARE PROVIDERS Primary Care Physicians – Medical Doctors who provide physical check-ups and general care / Includes school nurses and dentists

21. Health CARE PROVIDERS Specialist – Medical Doctors trained to handle a particular kind of patient or medical condition

22. SOME HEALTH CARE SPECIALIST DermatologistSkin diseases NeurologistNervous system OrthopedistSkeletal deformities PediatricianChildren’s health OphthalmolgistCare of the Eyes

23. FACILITIES FOR HEALTH CARE SERVICES Private Practice – Physicians are in practice for themselves

24. FACILITIES FOR HEALTH CARE SERVICES Clinics – Outpatient care in a community clinic

25. FACILITIES FOR HEALTH CARE SERVICES Group Practice – Share office space, equipment, and support staff

26. Hospitals – out patient and in patient services

27. FACILITIES FOR HEALTH CARE SERVICES Emergency Rooms – Provide care for potentially life threating illness and injury

28. FACILITIES FOR HEALTH CARE SERVICES Urgent Care Centers – staffed by primary care physicians, usually handle non life threating emergencies

29. HOW WE PAY FOR HEALTH CARE Health Insurance – Plan in which private companies or government programs pay for part or all of a persons medical cost Managed Care – Emphasize preventative care and reduce physicians charges for their members

30. TYPES OF MANAGED CARE Health Maintenance Organization (HMO) –Members pay a monthly premium –Receive most or all medical services with few or no out of pocket expenses –Some require a small “co-pay” for visits –Members can see only those physicians who have signed an agreement with the HMO

31. TYPES OF MANAGED CARE  Preferred Provider Organization PPO  Members pay a monthly premium  Receive most or all medical services with few or no out of pocket expenses  Some require a small “co-pay” for visits  Members CAN use physicians outside of plan – But doing so results in higher out of pocket expenses

32. MANAGED CARE PremiumOffice Visit INS CostCO-PAYINS PAYS HMO $200$100$80$10$70 PPO $200$100 $30$70 POS $300$50

33. TYPES OF MANAGED CARE Point of Service Plans –May choose providers inside or out- side the plan. Choosing an outside provider often results in higher premiums and higher out-of-pocket expenses

34. GOVERNMENT SPONSERED HEALTH CARE MEDICAREMEDICAID

35. Medicaid is the United States health program for certain people and families with low incomes and resources. Jointly funded by the state and federal governments, and is managed by the states. including low- income adults, their children, and people with certain disabilities.

36. MEDICARE Social insurance program, administered by the U.S. government that guarantees access to health insurance for Americans ages 65 and older and younger people with disabilities Medicare spreads the financial risk associated with illness across society to protect everyone

37. MEDICARE PART APART B Covers: –Hospital Care –Skilled Nursing facility care –Nursing home care –Hospice –Home health services Medically necessary services: Services or supplies that are needed to diagnose or treat your medical condition and that meet accepted standards of medical practice. Preventive services: Health care to prevent illness (like the flu) Mental Health

38. TRENDS IN HEALTH CARE Birthing Centers – Home like setting for birthing. Usually less expensive than hospital

39. TRENDS IN HEALTH CARE Drug Treatment Centers – Specialize in treating people with drug and alcohol problems

40. TRENDS IN HEALTH CARE Assisted Living Centers – Provide short and long term care for people who need help with daily tasks, but do not require professional medical care

41. TRENDS IN HEALTH CARE Hospices – Provides care for people who are terminally ill

42. TRENDS IN HEALTH CARE Telemedicine – Practice of medicine over distance through the use of telecommunication s

43. Lesson 3 Managing Consumer Problems

44. HEALTH FRAUD Sale of worthless products or services that claim to prevent diseases or cure other health problems

45. mALPRACTICE Failure by a health care professional to meet accepted Standards

46. CONSUMER ADVOCATES People or groups whose sole purpose is to take on regional, national, and even international consumer issues

47. Lesson 4 Understanding Public Health Services

48. PUBLIC HEALTH A community wide effort to monitor and promote the welfare of the population

49. PUBLIC HEALTH AT THE LOCAL LEVEL

50. HEALTH AT THE NATIONAL LEVEL Department of Health and Human Services – Oversees more than 300 health related programs

51. PUBLIC HEALTH AT THE NATIONAL LEVEL Environmental Protection Agency – EPA – Responsible for protecting the country’s air, water and land

52. PUBLIC HEALTH AT THE NATIONAL LEVEL Occupational Safety and Health Administration (OSHA) – Works to prevent injuries and safeguard the health of workers

53. PUBLIC HEALTH AT THE NATIONAL LEVEL U. S. Department of Agriculture – Leads federal anti- hunger effort with food stamps, school lunch and school breakfast programs

54. PUBLIC HEALTH AT THE NATIONAL LEVEL Food and Drug Administration – Ensures the safety of food, drugs, and cosmetics

55. PUBLIC HEALTH AT THE NATIONAL LEVEL Centers for Disease Control and Prevention – Conducts research and collects data to help control the spread of diseases.

56. PUBLIC HEATH ON A GLOBAL SCALE World Health Organization (WHO) – Agency of the United Nations plays a leading role in the eradication of communicable disease throughout the world.

57. PUBLIC HEATH ON A GLOBAL SCALE INTERNATIONAL RED CROSS – Mission is to protect victims of international and internal armed conflicts. Including –war wounded –prisoners, –refugees, –civilians, and othe non- combatants

58. RED CROSS International relief and development programs. Domestic disaster relief Community services that help the needy Comfort for military members and their family members Collection processing and distribution of blood and Educational programs