1. Scale & Impact Helen Milner, @helenmilner 8 May 2014 Tinder Foundation makes these good things happen:

2. Tinder Foundation We are a staff-owned mutual and social enterprise Vision: A better world for everyone through the use of digital technology Purpose: We make good things happen through digital technology

4. Local + Digital + Scale Free Optimised for mobile learning £232.4m

5. UK online centres: community centres, public libraries, cafes, schools, housing, places of worship, fish & chip shop, …. a barn

6. www.tindfoundation.org/DN

7. Three ways of measuring impact Learning Data: automated from Learn My Way, learners, learning activity, viewed at centre and UK-wide level Surveys: Learner demographics (online survey) and Impact data (telephone) for progression to learning and employment, use of Government websites, information around confidence and wellbeing. In field 52 weeks a year. Further impact evaluation: applying volumetrics to economic impact for Government; regular research projects eg social inclusion and digital inclusion, innovative health and digital outcomes

8. 1. Data

9. Learner, learning, course data Learn My Way Learners: personal planner, bookmarks, progress, badges Centres: totals and per learner National/Aggregated data 135,320 people last 12 months, 12,930 in March Logins: 141,789 Favourite courses: 94,961 Online Basics, 66,376 email course Website visits: 1m

11. 2. Surveys: online and telephone A monthly online learner survey among registered users of Learn My Way >7000 respondents per year Among those who opt in from the above, a telephone progression survey one month later >1200 interviews per year Measures the learner profile Including the % of socially excluded learners Customer satisfaction Including to what extent users felt the service helped them learn about computers/the internet or increased their confidence Evidence of impact and outcomes Progression into formal / informal learning Progression into employment ‘Quality of Life’: impact on skills and behaviour Access to public services online and average no. of contacts shifted

12. D2=1 Education level: 1 to 4 GCSEs or O Levels at any grade, Foundation GNVQ, NVQ Level 1 or equivalent Education D2=5Education level: No qualifications D6=3 Do you: Live in a house rented from the council or housing association Housing D6=5Do you: Live in sheltered accommodation D6=6Do you: Have no current home D5=1Whether receive benefits: Jobseekers Allowance Benefits D5=2Whether receive benefits: Employment and Support Allowance D5=3Whether receive benefits: Income Support D5=4Whether receive benefits: Working Tax Credit D5=5Whether receive benefits: Housing Benefit D5=6Whether receive benefits: Carers’ Allowance D5=7Whether receive benefits: Council Tax Benefit D5=8Whether receive benefits: Disability Living Allowance D5=9Whether receive benefits: Pension Credits D5=10Whether receive benefits: Child Tax Credits D5=11Whether receive benefits: Other D4=1Income: Up to £9,999 Income D3=4Current main activity: Unemployed Unemployed Social Exclusion Definition of Social Exclusion (>7000 surveys)

13. 80% Socially Excluded

14. B1_CSearched for jobs Job search & prospects B1_EWritten a CV B1_GApplied for jobs B1_IBeen for job interviews B1_KImproved job prospects B4_AMore interesting work Improvement at work B4_BMore job satisfaction B4_CBetter job security B4_DPay & promotion prospects Employment Progression B1_JStarted full or part time work Entered employment B1_JStarted voluntary work Voluntary work C1_1Learning towards formal qualification Further Learning C1_2Learning without formal qualification B1_ASought/received careers advice Learning Progression Employment or Learning Progression Impact on employment and learning (>1,200 interviews a year)

15. ##............................................................................................................................................................................................................................................................................................... 91% 66% 35% 95% Any Positive Outcome: Quality of Life Employment Progression Learning Progression Base: All learners (1,270)

17. 3. Other Volumetrics, Financial impact, Deep evaluation

18. Moving people to online public services No-one’s ‘spark’ to get digital skills is to interact with Government online (except to get a job) After gaining digital skills via UK online centres (March 2014 data): 81% visited central/local Government websites 56% moved at least one (average 3.8) face-to-face or telephone contact to an online contact with Government Calculation of £232.4m for 1.2m people (2010 – present)

19. B1_CSearched for jobs Job search & prospects B1_EWritten a CV B1_GApplied for jobs B1_IBeen for job interviews B1_KImproved job prospects B4_AMore interesting work Improvement at work B4_BMore job satisfaction B4_CBetter job security B4_DPay & promotion prospects Employment Progression B1_JStarted full or part time work Entered employment B1_JStarted voluntary work Voluntary work C1_1Learning towards formal qualification Further Learning C1_2Learning without formal qualification B1_ASought/received careers advice Learning Progression Employment or Learning Progression Impact on employment and learning (>1,200 interviews a year) Survey data leads to measurement of economic impact: (1) Entered employment, (2) Started voluntary work, (3) Further learning, (4) Started a formal qualification

21. Conclusions

22. A Leading Digital Nation by 2020 With current efforts there will still be 6.2m people in 2020 without basic online skills. The total investment required to equip 100% of the UK adult population with the Basic Online Skills they need to regularly use the internet for themselves by 2020 is £875 million. We suggest investment might be split equally between Government; the private sector, and the voluntary and community sector. The investment required to ensure a nation with 100% Basic Online Skills will be £292 million for each sector. www.tinderfoundation.org/Nation2020

23. 6.2 million people left behind in 2020 and we know who they will be

24. 5% of 16-64s left to reach In 2020 if carry on at pace and impact of present time (in UK)

26. PEOPLE make good things happen People becoming a volunteer when he’s 93 years old as his mates aren’t getting the benefits of the web People helping job seekers to look for work online when they’ve not had a job for 10 years People helping patients to use digital in the ward and take it home with them

27. Thank You helen@tinderfoundation.org @helenmilner on twitter tinderfoundation.org