1. FAST CUSTOMER SATISFACTION SURVEY COMPARISON 2013 - 2015

2. Survey Respondents201320142015 Total count2,1452,0794,217 Students77&75%84% Staff15%17%9% Faculty7%5% Other: (Deans/Department Heads & Others) 1%3%2% Overall Satisfaction201320142015 Overall Facilities and Safety :92% 94% Process for Requesting Service 92% Survey Recipients201320142015 Staff & Faculty--2,842 Students--15,890 Total18,732 Percentage of Respondents23%

3. Office of the University Architect (% Satisfied) 20132014 2015 Campus Look and Feel92% Landscaping93%92%93% Number/Quality of Student Lounges/Areas 83% 75% Way Finding Signage85%87%82% Exterior Seating--79% Campus Layout92%93%- Buildings & Grounds92%-- Access Control & Security Systems (% Satisfied) 201320142015 Building Access91% 90% Interaction with Access Control --94% Electronic Access using ID--86% Interaction with Lock Shop--91%

4. Campus Safety (% Satisfied) 201320142015 Overall Performance of Police Department --92% Overall Competence of Police/Security/Dispatch -- 93% Attitude & Behavior of Police/Security/Dispatch 94%93%94% Feel Safe on Campus--90% Feel Safe in Area Surrounding Campus --52% Police/Security Presence on Campus: 85% - Safety related system (Lighting, blue light phones, etc.): 89% -

5. Grounds (% Satisfied) 201320142015 Grounds Maintained during Inclement Weather --84% Green Spaces Maintained--95% Cleanliness of Grounds--94% Custodial Services (% Satisfied) 201320142015 Cleanliness of Restrooms75%83%80% Availability of Supplies in Restrooms --84% Cleanliness of Hallways and Stairwells 89%91%94% Timely Responses to Cleanliness Concerns 89%90%91% Trash Removal--94% Custodial Services- Overall Satisfaction 91% 90%

6. Movers and Recycling (% Satisfied) 201320142015 Timeliness--88% Professionalism--96% Attentiveness and Carefulness--96% Overall Moving Services Department? 94%95%- Building Maintenance (% Satisfied) 201320142015 Timeliness of Services91% 84% Professionalism and Expertise of the Staff 96%93%92% FAST Coordination Center (% Satisfied) 201320142015 Courteous and Professional95%93%96% Accepted Promptly and Routed91% Level of Knowledge to Questions Asked 94%93%92% Availability of Staff94%92%-

7. Environmental Health & Safety (EHS) (% Satisfaction) 201320142015 Staff was Courteous--95% Staff was Helpful--93% Complete and Accurate Information 94%95%93% Timely Responses96%94%92% Overall EHS Experience--94% Overall EHS Expectations Met--93% EHS Lab Inspections/Programs94%93%- Mail Room/Shipping/Receiving (% Satisfaction) 201320142015 Mail Room Personnel Courteous Responding to Inquiries 94%92%90% Accuracy of Distribution and Delivery Notices 93%92%90% Mail Room's Customer Service93% 92% Shipping/Receiving92%91%92%