1. Cisco Unified Attendant Consoles Version 10.0
Portfolio Overview
February 2014

2. Yesterday
Today

3. Why Cisco Unified Attendant Consoles?
Incoming calls are important
Handle calls efficiently and professionally
Improve satisfaction by creating more personal caller experience
Leverage Cisco UC applications (UCM, Jabber, Unity Connection)
Cover wide range of attendant console requirements

4. Cisco Unified Attendant Console Standard

5. Cisco Unified Attendant Console Standard
Modern user interface
Search corporate directory and speed dials
Busy lamp field and Jabber presence in directory
Leverage Cisco UCM for call distribution and call park
Import Cisco UCM Attendant Console speed dials

6. Cisco Unified Attendant Console Standard
Easy transition from Cisco UCM Attendant Console
User interface consistent with other Cisco UC products
No server to deploy!

7. Cisco Unified Attendant Console Advanced

8. Cisco Unified Attendant Console Advanced
Powerful call queuing engine
Robust directory holds up to 100,000 contacts and syncs with Cisco UCM or Active Directory
Busy lamp field and Cisco or Microsoft Lync presence in directory
Optional high availability protects from down time
Ideal for handling many calls from many different sources

9. Product Upgrades and Migrations

10. Premium, Enterprise, Business Edition Customers
No-cost upgrade for UCSS customers
Premium Edition customers retain HA*
Over-the-top upgrade**
Upgrade orderable in Cisco Product Upgrade Tool
Premium Edition
Enterprise Edition
Business Edition
Cisco Unified Attendant Console
Advanced 10.0
* HA is available for purchase for Enterprise and Business Editions once UAC Advanced is installed
** if server meets UAC Advanced minimum requirements

11. Department Edition Customers
No-cost migration for UCSS customers
Requires fresh install – no database migration available
UAC Standard license orderable in Cisco Product Upgrade Tool
Department Edition
Cisco Unified Attendant Console
Standard 10.0

12. New in Cisco UAC Advanced 10.0
Personal Directory Group sharing
Share with one or more UAC Advanced users
Manually add individual contacts
Add contacts that aren’t in the directory sync source to the searchable directory, including the Full Directory and Personal Directory Groups
Improved out of hours call routing per queue
Support for Cisco UCM and Cisco Unified Presence versions 7.1(5) – 10.0(1)

13. Moving from Enterprise Edition to UAC Advanced 10.0
Active Directory integration
Sync directory directly with AD
100 queues
Increased from 50
50 concurrent users (up from 40)
Queue overflow enhancements
Destination per overflow type
Destination type: queue or number
Optional server high availability (additional license)

14. Moving from Business Edition to UAC Advanced 10.0
Full Cisco UCM and Active Directory integration
Increased from 500 directory entries
100 queues
Increased from 3
50 concurrent users (up from 12)
Different Music on Hold in queues
Queue overflow enhancements
Destination per overflow type
Destination type: queue or number
Optional server high availability (additional license)

15. Try Them Today! Download from cisco.com/go/ac
Register for a free 60-day evaluation license
More information cisco.com/go/cuac

17. Additional Detail for Partners

18. Product Positioning Cisco UAC Standard Cisco UAC Advanced Both
Customers using legacy UCM Attendant Console
Small/branch offices
Retail stores
Simple attendant console requirements
Minimum TCO (no server)
Enterprises with complex call queuing requirements
Dedicated operator centers
Active Directory integration
Very large corporate directory
Centralized and distributed call answering
Corporate headquarters with branch offices
Dedicated operator center and departmental answering

19. Resources Cisco Unified Attendant Consoles Hub Product Documentation
Partner resources
Data sheets
Product bulletins
White papers
End of Sale notifications
Product Documentation
User Guides, Installation/Administration Guides
Design Guide
Release Notes

20. Demo Resources
Use UAC Standard in dCloud’s Collaboration 10 release (available ~end of Feb 2014)
dcloud.cisco.com
UAC Standard and UAC Advanced participating in Collaboration System Release 10 NFR kit

21. Cisco UAC Advanced High Availability
SKUs and List Prices
Product
Version
List Price per License
Top-level Config SKU
Product SKU
Cisco UAC Advanced
10.0
$2,495
L-CUAC10X
L-CUAC10X-ADV
Cisco UAC Advanced High Availability
$995
L-CUAC10X-ADV-HA
Cisco UAC Standard
L-CUAC10X-STND
Cisco UAC Advanced is licensed per concurrent user (ex. Customer has 10 operators but only 5 using the system at any time, they should order L-CUAC10X-ADV, Qty 5)
Cisco UAC Standard is licensed per desktop installation (ex. Customer installs on 10 desktops, they should order L-CUAC10X-STND, Qty 10)

22. Sample Order Config Top-level SKU
UAC Advanced – 1 seat (includes server)
UAC Advanced – Server HA
(1 per UAC Advanced publisher)
UAC Standard – 1 seat

23. Cisco UAC Advanced Topology
A Cisco UAC Advanced server supports a single UCM cluster
Multiple Cisco UAC Advanced servers may be deployed against a single UCM cluster

24. Cisco UAC Standard Topology