2. PC Tips & Trouble Shooting I didnt know that!

3. Short Cut Keys Short cut keys are an easy way to complete tasks on a computer.

4. Short Cut Keys Ctrl + C = Copy Ctrl + V = Paste Ctrl + X = Cut Ctrl + B = Bold Ctrl + U = Underline Ctrl + I = Italics Ctrl + N = New Window

5. Press these keys to copy text or images. CTRL + XCTRL + C

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8. Press these keys to paste text or images. CTRL + VCTRL + P

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11. Press these keys to make text bold. CTRL + 1CTRL + B

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14. Press these keys to cut out text or images. CTRL + XCTRL + C

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17. Press these keys to view a new window. CTRL + NCTRL + W

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20. Solving Computer Problems Explore these simple steps to solve these common computer problems.

21. No Sound? Double click the speaker Icon in the lower right corner to make sure sounds are not muted. Double Click Speaker Click and drag controls to adjust

22. When Problems Arise: Did I install anything before problem started? Did I change any settings before problem started?

23. 1 st Step: REBOOT

24. 2 nd Step: Check Cables

25. Power Connections Check power cable at back of the computer! Check power cable at the back of the monitor!!

26. All Other Connections Keyboard cable connections…… Check mouse cable connections….. Check Speaker cable connections… Check network cable connection….. Check TV out cable connections… Make sure all these are connected ok!!

27. Other Connections Check Power cable connections…… Check Printer cable connections….. Check Microphone cable connections… Check serial connections….. Check Monitor cable connections… Make sure all these are connected ok!!

28. 3 rd Step: Report Problem

29. Reporting the Problem Tell your teacher the exact message or type of problem? Describe any changes in the computer that have occurred. The teacher will report the problem to Tech Help.

30. What does this symbol mean? No Smoking Sound is Muted

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33. What is the 1 st step to computer trouble shooting? Check for loose cables Restart the computer

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36. What is the 2 nd step to computer trouble shooting? Check for loose cables Restart the computer

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39. What is the 3 rd step to computer trouble shooting? Open the computer Report the problem

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42. Common Errors Safe Mode… Your computer is not broken. Only that it was not shut down properly or something did not load properly. Solution: Shut down properly and restart the computer.

43. Common Errors Possible Cause: Computer is not logged into the network or has lost network connection. Solution: Reboot and/or check your network cable.

44. Frozen Application Application locks up and refuses to respond End Task Solution: Reboot the computer Select the application not responding and click button

45. Illegal operation Program has performed an illegal operation. Solution: Restart the application or restart the computer Once a glitch…twice a trend (call manufacturer)

46. General Protection Fault This occurs when you are running an older program Solution: Contact software publisher and see if program has update.

47. Insufficient Memory Dont have enough memory to run the program. A program may be closed but fails to relinquish its resources. This usually refers to RAM memory…not hard drive space. Solution: Restart computer, which flushes out everything in memory.

48. Fatal Exception Error BSOD (The Blue Screen of Death) linked to conflicts caused by duplicate DLL files (Windows Device Drivers) usually happens when running two or more programs. Solution: Shut down the computer

49. When a computer starts up in safe mode, what should you do? Report the problem Restart the computer

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52. What does this error mean? A hacker has attacked the computer The computer might not be logged on

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55. What should be done about a frozen application? Restart the computer Reinstall the software

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58. What should be done if an insufficient memory error appears? Restart the computer Report the problem

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61. Virus Mean lil Buggers A virus can enter your computer through: Email attachment Shared files through disk, instant messenger, or network Trojans through visiting a website.

62. Name one way a virus can enter your computer. By attaching a used mouse Through shared files

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65. Protecting Data Things to Do...Every Day Update the Virus Software Backup Data Run Windows Update Run Ad Aware to search for spyware

66. Ad Aware is FREE! http://www.lavasoftusa.com/support/download/