1. February, 2010

2. Today’s Focus : MCA: – Who We Are – Our Core Services Challenges & Solutions Items for Council Awareness Questions Page 2

3. Page 3 Director & Chief Clerk Sahira J. Abdool ( 6 ) - 309.5 FTE - ( 312 ) Communications Officer/PIO Gwendolyn Goins 3.0 FTE ( 3 ) Chief of Staff Mary Sloan Hammond 2.0 FTE ( 2 ) Admin. Services Gilbert Crawford 48.0 FTE - ( 48 ) IT/System Support Rex Billings 24.0 FTE - ( 24 ) Public Services Karen Williams 93.7 FTE - ( 94 ) Court Operations Gregory Prier 138.8 FTE - ( 141 ) MCA Organization Chart

4. Page 4 MCA Team Members

5. Our Core Services We provide 24/7 court access and support to the public 365 days a year for more than 2 million customers annually or approximately (6-8K daily) We process more than 1.2 million citations a year and bring in approximately $60M in fine payments for the State of Texas and City combined We provide Court Services, Court Operations, Administrative, Building Security and IT Support to all Court facilities. We are Generally the first and last points of contact for court visitors. Page 5

6. Challenges: 1.One of the Largest Municipal Courts in America with a Court Management System at End of Life 2.Revenue Retention and Growth 3.Transforming the Court Culture and Team Members 4.Raising Court Services to 21 st century standards Page 6

7. Solution #1 Customized System Development Designed to meet current and future business needs for the complexity and volume of business Automate complex manual processes, improve quality, efficiency and expedite wait times Ensure daily operations continues to provide essential services to the public and stakeholders Page 7

8. Solution #2 Total Revenue Retention FY04FY05FY06FY07FY08FY09 12/31/09 56,490,278 60,079,408 56,733,437 60,381,264 60,059,06962,531,95927,619,586

9. Solution #2 Revenue Growth Bond Forfeiture Reinstatement Page 9 FY10 Revenue Thru 12/31 FY 10 Projection % of Projection % of Fiscal Year 545,175458,224119%50%

10. Page 10 Solution #2 Revenue Growth One Call Solution Center Global Connect Months FY09 Outbound Revenue FY10 Outbound Revenue July $ 18,796$ 28,581 August $ 11,760$ 40,589 September $ 27,651$ 35,894 October $ 53,981$ 57,884 November $ 38,505$ 53,613 December $ 45,685$ 64,561 Total $196,378$ 281,123

11. Page 11 Solution #2 Revenue Growth One Call Solution Center Months FY09 Total Collections Revenue FY10 Total Collections Revenue July $ 765,284$ 915,918 August $ 695,859$ 863,407 September $ 612,692$ 920,034 October $ 838,225$ 958,897 November $ 740,533$ 798,822 December $859,553$ 855,586 Total$ 4,512,525$5,312,933

12. Solution #2 - Revenue Growth 24/7 IVR Payment Services 3rd Qtr Go-Live Hardware, Software, Contract to RS Maintenance Year 1Year 2Year 3Year 4Year 5Total $802,528$71,412$85,712 1,115,576 Cost Projections MCA Projected Benefits Year 1Year 2Year 3Year 4Year 5Total 24/7 payment processing 3,132,258 $15,661,290 24/7 Global Connect 12,464 $62,320 Total Benefits 3,144,722 $15,723,610

13. Solution #2 Revenue Growth 24/7 Kiosk Payment Service 4th - Qtr Go Live Page 13 Year 1 1 kiosk Year 2 3 kiosks Year 3 5 kiosks Year 4 7 kiosks Total Kiosks $16,437$42,500 $144,000 Additional Transactions $547,5001,642,500$2,737,500$3,832,500$8,760,000. Cost Benefits

14. Page 14 Solution #2 - Revenue Growth Scofflaw-Vehicle Registration Denial Program (Pending Authorization) Year Total No. of Capias Total Dollar Value 20% matches; potential revenue 2005/20068,9793,240,108648,022 200746,91716,732,9993,346,600 200837,8949,893,3021,978,640 Total93,79029,866,409 5,973,262

15. Solution #3 MCAD Transformation PRODUCTION KNOWLEDGE HIGH PERFORMANCE 5 - 8 Year Process We are here Page 15

16. Solution #4 21 st Century Services Page 16

17. Solution #4 21 st Century Services Page 17

18. ICMS Cap RCA February Council Agenda Contract for paper citations February Council Agenda Renovation Celebration 1400 Lubbock February 21st census publicity prep March Council Agenda Contract for Notices February- March Items for Council Awareness Page 18

19. Questions? Page 19