1. « چارچوب استراتژی دولت الکترونیک »
جلسه آموزشی
« چارچوب استراتژی دولت الکترونیک »
استانداری اصفهان – 7/9/87

2. -Government Concept Characteristics Benefits
Some popular e-Government projects &
Implementation in India
e-Education to achieve e-Government Successfully

3. What is e-Government
e-Government can be thought of as "electronic management of the state".
One of the most important aspects of e-government is how it brings citizens and businesses closer to their governments.
e-Government is defined as a way for governments to use the most innovative information and communication technologies, to provide citizens and businesses with more convenient access to government information and services, to improve the quality of the services and to provide greater opportunities to participate in democratic institutions and processes.
e-Education to achieve e-Government Successfully 3

4. e-Government includes
Providing greater access to government information;
Promoting civic engagement by enabling the public to interact with government officials;
Making government more accountable by making its operations more transparent and thus reducing the opportunities for corruption; and
Providing development opportunities, especially benefiting rural and traditionally underserved communities.
e-Education to achieve e-Government Successfully

5. Effects of e-Government
Better delivery of government services to citizens,
Improved interactions with businesses and industry,
Empowering citizens through access to information or more efficient government management,
Increased transparency and greater convenience,
Reduce corruptions, and costs.
e-Education to achieve e-Government Successfully

6. e-Education to achieve e-Government Successfully

7. A Triangle Relationship Model among Government, Business and Citizens
e-Education to achieve e-Government Successfully

8. e-Education to achieve e-Government Successfully

9. Benefits of e-Government
To Citizens
To Business
To The State
e-Education to achieve e-Government Successfully

10. Benefits of e-Government to Citizens
More Convenience
Better Customer Service
Explaining complex policies 
Translating English for people who don´t speak it well
Providing assistance for disabled or otherwise challenged people
Providing up-to-date news.
More Information Access
e-Education to achieve e-Government Successfully

11. Benefits of e-Government to Business
Lower Costs
Services which are more efficient, quicker, accurate, and comprehensive;
The enablement of communications with the Council through additional means and in extended hours e.g. Internet, Telephone and Interactive Digital Television;
Improved assisted services; and
Services that are delivered in remote locations through the deployment of technology and mobile teams.
More Information Access
e-Education to achieve e-Government Successfully

12. Benefits of e-Government to the State
Increased Efficiency
Improved performance management in meeting local and National performance target;
Improved cost effectiveness through sharing resources;
Improved efficiency;
Opportunities for Councils to re-focus on its core business;
Improved targeting of services;
Reduced cost of service delivery;
Increased joined up departmental working;
Improved cross County working;
Reduced duplication of effort;
Opportunity to provide joined-up services; and
Increased Esteem
Increased Transparency
e-Education to achieve e-Government Successfully

13. Some illustration of e-Government (Worldwide)
Web sites of Government departments in many countries.
E-procurement in Chile, Philippines.
Bhoomi, on-line land records in Karnataka, India; OPEN in Seoul, Korea
Cristal-Budget disclosure in Argentina
Central Vigilance Commissioner Web site, India
Open secrets in US; Public Affairs Council, India
Interstate Computerized Check posts in Gujarat, India
e-Education to achieve e-Government Successfully

14. e-Government Functioning
In India
e-Education to achieve e-Government Successfully

15. National e-Governance Plan of India Make all Government services accessible to the common man
Services to reach the locality
Use common service delivery outlets
Ensure efficiency, transparency & reliability of services
Provide services at affordable costs
Goal is to realize basic needs of the common man
Scale up investment with support from state governments and private partners
e-Education to achieve e-Government Successfully

16. Focus Areas Public Service Delivery
Process Re-engineering & Change Management are critical
Radically change the way government delivers services
Decentralized Implementation
Centralized initiative but decentralized implementation framework
Project Implementation in Mission Mode
Empowered Mission Teams - professionals & domain people
e-Education to achieve e-Government Successfully

17. Centre for e-governance
Show-casing of several important e-governance applications
Spread of awareness of various components of National e-Governance Plan (NeGP)
The Centre establishes strong links with similar institutions worldwide
Repository of best practices through continuous interaction and participation
e-Education to achieve e-Government Successfully

18. The Pillar Model
State Wide Area Network (SWAN) with 2mbps connectivity up to sub district level
Creation of National and State Data Banks
Creation of 100,000 internet enabled Common Service Centers
e-Education to achieve e-Government Successfully

19. Common Service Centers
Cost Effective
Video, Voice and data content
Government Services - e-Government such as birth certificates, utility bills
Social Services –Education, Health, Telemedicine
Private Services –Entertainment, Financial services etc.
e-Education to achieve e-Government Successfully

20. Common Service Centers
Front end delivery point
100,000 centers to be created in 4 years
Public-Private Partnership model
Total outlay > $ 1.5 billion
Locality
e-Education to achieve e-Government Successfully

21. Mission Mode Projects Approach
Central (Federal) Projects
State Projects
Integrated Projects
e-Education to achieve e-Government Successfully

22. Central Mission Mode Projects
Banking
Central Excise & Customs
Income Tax (IT)
Insurance
National Citizen Database (NCD/MNIC)/ UNIQUE ID (UID)
Passport, Immigration & Visa
Pension
e-OFFICE
e-Education to achieve e-Government Successfully

23. State Mission Mode Projects
Agriculture
Commercial Taxes
Employment Exchange
Land Records
Urban Local Bodies (Municipalities)
Police
Property Registration
Road Transport
Treasuries
e-Education to achieve e-Government Successfully

24. Integrated Mission Mode Projects
CSC (Common Service Centers)
e-BIZ (Business facilitation)
e-COURTS
e-Procurement
Electronic Data Interchange (EDI) For Trade (e-Trade)
National e-governance Service Delivery Gateway
India Portal ( )
e-Education to achieve e-Government Successfully

25. Initiatives in Urban e-Governance: Some examples
Unwire Pune Project (Pune Municipal Corporation)
Plan to Cover 25 sq km.
Service Plan of $5 per month for 256 kbps speed
e-Seva in Andhra Pradesh
One stop shop for G2C and B2C services
273 centres cover 116 firms
Most Transactions for Payment of utilities
Grievance Management System (GMS)
Call Centre approach
e-Education to achieve e-Government Successfully

26. m-Governance
Strong Opportunity as mobile phone penetration is very high compared to internet
Possible Usage
Financial and Taxation services
Health Services
Educational Content
Employment Related
Policing
e-Education to achieve e-Government Successfully

27. m-Governance Limited initiatives
Limited spread of m-Governance so far
Examples of some applications
Agri-watch - To give agriculture market information (
Lifelines – A knowledge service to answer agriculture related queries ( net)
Centre for Good Governance supports systems for Grievance Redress, Right to Information case tracking, Irrigation monitoring and Disaster Management system
e-Education to achieve e-Government Successfully

28. e-Justice: UNDP Supported Project
(Registration)
Citizen
Obtain Legal
Information
Forward Query to
Legal Services
Authority
Apply for Legal Aid to LSA
Basic Services (Kiosk Level)
e-Education to achieve e-Government Successfully

29. e-Justice: UNDP Supported Project
e-Education to achieve e-Government Successfully

30. Enabling Environment and Assessment
Awareness and Communication
Citizen awareness
Demand driven atmosphere
Assessment
Impact assessment
e-readiness assessment
Impact on corruption
Improvement in accountability
Improvement in Quality of service
e-Education to achieve e-Government Successfully

31. e-Governance in pro-poor programs
National Rural Employment Guarantee Scheme (for wage employment)
Issue of job cards
Wage payment system
Transparency in Program management
Capturing social audit
Jawaharlal Nehru Urban Renewal Mission
Poverty tracking
Pro-poor infrastructure creation
e-Education to achieve e-Government Successfully

32. The road ahead and challenges
e-Governance projects should be citizen centric and inclusive
Should bring greater transparency and accountability in government functioning
Connectivity issues and digital divide need to be addressed
Differentials in e-readiness across regions
Budgetary constraints
Process reforms to be stepped up
e-Education to achieve e-Government Successfully

33. Thank You Very Much
e-Education to achieve e-Government Successfully