1. Cable MSO Update: RiskView® Cost-Savings Case Study Outage Risk Analytics Robert Cruickshank CEO & CTO robert.cruickshank@rev2.com (703) 568-8379

2. Characteristics of a hidden issue include: Small and intermittent Below real-time thresholds Not detected right away Add up in cost over time Get worse and become larger Some issues - even after fixes - remain problematic & costly Key Outcomes : Cost-savings analysis reveals “death by a thousand paper cuts” Proactively identifying issues saves money on calls and maintenance The longer an issue persists, the more voluntary disconnects result A key attribute of RV is its ability to identify incidents that lead to voluntary disconnects RiskView Cost Savings Hidden issues often last for days, resulting in a snowballing effect of voluntary disconnects. Confidential 2 Correlation and Risk Concentration Analysis™ enables RV to find issues that are otherwise hidden.

3. RiskView Architecture Confidential 3

4. RiskView® 90-Day Cost-Savings Case Study

5. MSO Case Study Parameters of Blind Comparison Study by Maintenance Department 1,000,000 subs in Region | 35,000 HFC miles | 180 technicians | 15 supervisors | 4 managers | 1 director 7,500 nodes in 3,000 DOCSIS Serving Groups (combinations of nodes) Hypothesis [operating cost without Automation – operating cost with Automation] = Quantifiable Savings Study Groups Control Group = Business as Usual (BAU) Test Group = RiskView (RV) Outage Risk Analytics Goals Minimize downtime of the “operating assets”  To enhance customer satisfaction while lowering care and support costs Monitor maintenance activity for its effectiveness  Earlier detection helps in solving chronic problems thereby reducing disconnects Departments Impacted by Control Group Discovered Issues Service Department focuses on Non-Area Issues Maintenance Department focuses on Area issues Confidential 5

6. Call Center Connectivity Calls & Repeats Field Service e.g., ARRIS WorkAssure TC = Service Calls & Repeats EC = Refer to Maintenance DI = Voluntary Disconnects Biz/Residential, 1/2/3 Services Maintenance Activity Planned, Demand Telemetry e.g., ARRIS SAA Hourly Degraded CMs US/DS Errors/SNR/Power/Util On/Offline, Node Combining Find & Fix More Issues, Reduce Calls, TCs, Disconnects Field Activity Failed Telemetry Connectivit y Calls Systematically Correlate Multiple Inputs Over Time Confidential 6

7. Transaction Analytics Problem Period: Any event which had a Reputational Cost of more than 15 transactions on a given day and stayed above 10 transactions for two days. Reputational Cost: A dimensionless number that quantifies the potential effects on the reputation of the MSO among customers owing to the persistent problems in the network. It is represented by the following formula: Call + 2*TC + RepTC + 3*EC + 2*DI + CHG + TRB + Fluctuating Levels + DnErr + UpErr 90-day Summary: Total problem periods identified by RV: 4,208 38% of these problem periods had BAU activity RV identified 6% of problem periods before BAU did Transactions Conn Calls TCsECsDIs Study Period345,602121,91411,04868,834 Problem Period139,74817,0862,3085,801 Confidential 7

8. Problem Period Example with Savings Confidential 8 Model assumption: Early detection by RiskView saves 50% of the eventual cost.

9. A Serving Group with 8 Problem Periods Confidential 9 Problem period Finding: Reputational cost of 15 is a reliable early warning indicator.

10. Accumulation of Problem Periods – 90 days Confidential 10 15% of Problem Periods last 4 days or longer. Total Problem Periods: 4,108

11. Disconnects – 90 Days Confidential 11 Total Disconnects: 68,834 Total Problem Periods: 4,208 The average number of voluntary disconnects steadily rise with the rise in the duration of problem period. With early detection, an operator can save on voluntary disconnects by fixing the problems in time.

12. Transactional Savings Impact on P&L (Proforma) Maintenance Department: Additional Work 16KPreventative Maintenance Actions Created -4KSaved EC Tasks/year = 12KNet New Preventative Maintenance Actions/year $1.2MCost due to additional Tasks @ $100 each Service Department: Reduce Contractor Head Count Approx. 50% of Installs performed by Contractors @ $60.00 As TCs are reduced, Staff do “would be contracted” installs $900KSaved 15K TCs/year @ $60 $360KSaved 6K Disconnects/year @ $60 Call Center: Reduce Capacity with normal attrition $320KSaved 40K Calls/year @ $8 Savings: $380K net per year for 1m subscribers

13. Thank you!