1. SOMCRelationships Dashboard – FY 12 SOMCRelationships Dashboard – FY 12 Patient-Centered Perfection is the Goal Safety  Quality  Service  Relationships  Performance IndicatorGoal?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Employee Relationships Overall Partnership Overall Partnership *100 th ?99 EOS – Systems and Leadership EOS – Systems and Leadership *100 th ?99 EOS – ResourcesEOS – Resources *100 th ?98 EOS – Teamwork EOS – Teamwork *100 th ?98 EOS – Direct Management EOS – Direct Management *100 th ?99 EOS – Job Engagement EOS – Job Engagement *100 th ?99 EOS – Work EngagementEOS – Work Engagement *100 th ?98 EOS – Organizational EngagementEOS – Organizational Engagement *100 th ?97 Employee Voluntary Retention Rate100%?92.392.693 93.293.393.192.993.1 92.992.4 * EOS Reported AnnuallyTasklist Tasklist Goal = Perfection ? = Explanation/Calculation

2. Safety  Quality  Service  Relationships  Performance IndicatorGoal?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Physician Relationships PRC – Physician Perception -Nursing Care PRC – Physician Perception -Nursing Care * 100 th ?93.6 90.397.897.597.1 9697 PRC – Physician Perception – Quality of Care *Physician Perception – Quality of Care 100 th ?81.273 7292.991.593.4 95 PRC – Physician Perception - Administration *Physician Perception - Administration 100 th ?74.779 7685.283.386.5 89 Overall Physician Retention Rate * 100 th ?85.886.187.087.487.783.384.783.883.182.983.781.4 Improve Community Relationships Percentage of Primary Market Share for Outpatients 100%?81.6 Percentage of Primary Market Share for Inpatient Admissions 100%?70.6 Percentage of Total Market Share Percentage of Outpatients 100%?44.2 Percentage of Total Market Share for Inpatient Admissions 100%?35.6 YTD Rate of Perfection86.7% * PRC- Reported Annually Tasklist Tasklist Goal = Perfection ? = Explanation/Calculation SOMCRelationships Dashboard – FY 12 SOMCRelationships Dashboard – FY 12 Patient-Centered Perfection is the Goal

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