1. SOMCRelationships Dashboard – FY 13 SOMCRelationships Dashboard – FY 13 Patient-Centered Perfection is the Goal Safety  Quality  Service  Relationships  Performance IndicatorGoal?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Employee Relationships Overall Partnership Overall Partnership *100 th ?99 EOS – Systems and Leadership EOS – Systems and Leadership *100 th ?99 EOS – ResourcesEOS – Resources *100 th ?99 EOS – Teamwork EOS – Teamwork *100 th ?99 EOS – Direct Management EOS – Direct Management *100 th ?99 EOS – Job Engagement EOS – Job Engagement *100 th ?99 EOS – Work EngagementEOS – Work Engagement *100 th ?99 EOS – Organizational EngagementEOS – Organizational Engagement *100 th ?99 Employee Voluntary Retention Rate100%?92.192.2 91.891.791.291.49292.1 92.592.7 Percentage of Employees Enrolled in Healthy Partners Program 100%31 4848.549.550.550.750.6 51.452.5 * EOS Reported AnnuallyTasklist Tasklist Goal = Perfection ? = Explanation/Calculation

2. Safety  Quality  Service  Relationships  Performance IndicatorGoal?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Physician Relationships PRC – Physician Perception -Nursing Care * 100 th ?99.899.398.599.1 95.997.2 PRC – Physician Perception – Quality of Care *Physician Perception – Quality of Care 100 th ?93.29395.896.6 86.687.6 PRC – Physician Perception - Administration *Physician Perception - Administration 100 th ?96.48891.194.8 92.191.1 Overall Physician Retention Rate * 100 th ?82.284.683.886.283.386.387.189.389.490.390.593.1 YTD Rate of Perfection93.3 * PRC- Reported Annually Tasklist Tasklist Goal = Perfection ? = Explanation/Calculation SOMCRelationships Dashboard – FY 13 SOMCRelationships Dashboard – FY 13 Patient-Centered Perfection is the Goal

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