2. The Debate Rages: Hosted vs. Premise-Based VoIP Expert Panel Wendy Moore-Bayley, Solutions Marketing UCaaS Mitel Huw Rees, VP Business and Channel Development 8X8 Inc. Chuck Piazza, Senior VP Smoothstone IP Communications Pierre Kerbage, Senior VP-Global Sales Zultys Inc. Moderator Mark Ricca, Partner & Sr. Analyst IntelliCom Analytics

3. The Debate Rages: Hosted vs. Premise-Based VoIP Topics To Be Addressed – Industry Trends Acquisition Triggers For Hosted & Premise Communication Systems Relevant Macro Trends – Panelist Presentations – Questions & Answers

4. Five Conditions Trigger a Business to Install New, Replace or Upgrade Telecommunication Systems ■Greenfield Opportunities Opening A New Businesses ■Real Estate-Related Events New Location / Relocation Renovation ■Existing System Deficiencies Limitations in Feature / Function / Capacity Reliability Manufacturer Discontinues Support ■Financial Factors Lease Expiration ■New Business Improvement Applications… Enabled By IP Technology Measurable Employee Productivity Gains Improved Customer Service / Satisfaction Expense Reduction / Avoidance / Containment Business Competitive Advantage / Differentiation

5. Relevant Market Research: Macro Trends 1 ) Economic Conditions This challenging economy is impacting businesses in all verticals and size segments All businesses are focused on cost reduction, containment and avoidance measures The level of economic uncertainty is contributing to slower decision-making and the conservation of capital  Driving the need / opportunity for technology systems, solutions and services that can effectively address these areas  OPEX offers are becoming increasingly attractive (i.e. hosted / cloud, leasing, etc.) 2) Business Resource Reductions Virtually all businesses have taken action in this area “Doing more with the same…or fewer number of people” is a common theme  Driving the need / opportunity to improve business processes, employee productivity, customer service, competitive performance and overall business value

6. 3 ) Decentralized and Mobile Workforce Knowledge workers are located in disparate and remote locations A growing number of employees are working from home and / or customer locations  Driving the need / opportunity to improve workforce collaboration and secure access to remote applications 4) Energy Concerns Typically one of the 4 largest recurring expenses for a business… and growing Enterprise Data Centers are major consumers of energy Energy use in business is characterized as: – Increasing in demand – Rising in cost – Somewhat limited in supply  Driving the need / opportunity for energy efficient, cost-effective methods of communicating with customers, employees and suppliers… and for the application of energy management programs Relevant Market Research: Macro Trends (continued)

7. 5) Security Concerns Breaches of networks, databases and information systems by hackers and employees Privacy and information retention / compliance (i.e., SOX, HIPA) violations are at stake Disaster avoidance and business continuity have risen to a higher level of importance  Driving the need / opportunity for constant vigilance and continual improvement in electronic and physical security 6) Travel Avoidance Minimizing business travel due to the rising expenses, increasing inconvenience and loss of productivity  Driving the need / opportunity for cost effective methods of communicating with customers, employees and suppliers  Driving the growth of video and audio conferencing applications Relevant Market Research: Macro Trends (continued)

8. 7) Terrorism Concerns Protection of mission-critical resources and databases Decentralization of potential target facilities Some vertical industries are particularly attractive targets (i.e., financial services, healthcare, government agencies and transportation)  Driving the need / opportunity for improved surveillance, monitoring, disaster avoidance and recovery measures 8) Customer Service Promised by virtually all channel partners and manufacturers… but delivered by few Deteriorating in reliability, consistency, responsiveness and overall quality  Creating the opportunity for channel partners that are truly committed to excellence in this critical area to differentiate and “stand-out” from the competition Relevant Market Research: Macro Trends (continued)