1. Leadership and Sharing Values
Leadership and Sharing Values. Does your Behaviour Demonstrate your Commitment to Safety?
Professor Rhona Flin
Industrial Psychology Group
University of Aberdeen

2. HIGH RELIABILITY ORGANISATIONS

3. ORGANISATIONAL SAFETY
In High Reliability Organisations:
% of accident causation = human (non-technical) factors

4. ORGANISATIONAL SAFETY
HUMAN
FACTORS
CAUSES
SAFETY
CULTURE
OPERATOR
ERROR
(80%)
(20%)

5. ?
What determines the safety culture?

6. HSE, 1999

7. Organisational factors associated with a safety culture (HSE, 1999)
Senior management commitment
Management style
Visible management
Good communication between all levels of employee [management action]
A balance of health and safety and production goals [management prioritisation]

8. NASA Medical Operations Branch
“Actions taken by ground control and management affect [astronauts’] mental health and well being as much as, or more than, the individual's psychological make up or the space environment.” (Holland, 1998)

9. Herald of Free Enterprise

10. Herald of Free Enterprise
“But a full investigation into the circumstances of the disaster leads inexorably to the conclusion that the underlying or cardinal faults lay higher up in the company…….
From top to bottom the body corporate was infected with the disease of sloppiness.”
(Sheen, 1987, p14)

11. Piper Alpha

12. Piper Alpha
‘No amount of detailed regulations for safety improvements could make up for the way that safety is managed by operators.’
(Cullen, 1990)

13. Which Managers? Senior Managers? Site Managers?
Supervisors / Team Leaders?

14. Which one of these Management Levels would you focus on?
Senior Managers?
Site Managers?
Supervisors/ Team leaders?
(200 power generation managers
- May 2000, Electricity Association)

15. Œ  Ž Senior Managers Site Managers Supervisors / Team Leaders
Which one of these Management Levels
would you focus your attention on to achieve
maximum safety impact? (200 managers) Œ
Senior Managers 42
Site Managers 11
Supervisors / Team Leaders 47

17. Organisational factors associated with a safety culture (HSE, 1999)
“Senior Management Commitment - crucial to a positive health and safety culture. It is best indicated by the proportion of resources (time, money, people) and support allocated to health and safety management and by the status given to health and safety” (p 46).

18. UKCS Oil and Gas Industry ‘98
“Senior managers show a lack of commitment to health and safety” % disagree
“Senior managers are genuinely concerned about H&S of the workforce - 57% agree
(Workforce Survey (Mearns, Flin et al 1998) -
Aggregate data from 13 companies)

19. How Do Senior Managers Get it Wrong?
“Men Behaving Badly?”
Sending the wrong signals by their:
language
behaviour
priorities
time allocation

20. TIME ‘Time is money’ (Benjamin Franklin)so
ARE YOU MAKING TIME FOR SAFETY?
To demonstrate your safety commitment

21. TIME The most valuable resource for safety “Take your time”
“Time-out for safety”
“Time to listen to safety concerns”
“Time to spend at the worksite”

23. ‘But there always seemed to be something more pressing.’

24. Barings Bank ‘But there always seemed to be something more pressing.’
(Group Treasurer Barings International Bank, 1995)

25. Safety Leadership
“There is no reason to suppose that leadership to improve safety is any different in principle from leadership to increase productivity or enhance job satisfaction. However, it may require a distinctive blend of behaviours because of its relatively low intrinsic interest to the workforce”.
(ASCSNI, Nuclear Industry, 1993)

26. Nuclear Industry: Safety Culture
‘On a personal basis, managers at the most senior level demonstrate their commitment by their attention to regular review of the processes that bear on nuclear safety, by taking direct interest in the more significant questions of nuclear safety or product quality as they arise, and by frequent citation of the importance of safety and quality in communications to staff.’
(International Atomic Energy Authority, 1997)

27. Management Style of the Alpha Male?

28. Management Style for Safety?
A ‘humanistic’ approach to management involving more regard by managers for individuals’ personal and work problems is likely to be effective”. (HSE, 1999)
Transformational leadership (Bass)(See paper by O’Dea on OIMs’ leadership styles this conf.)

29. Managing the Safety Culture
Safety culture is determined by perceptions of management commitment to safety
Commitment as judged by subordinates
Necessary to measure how managers’ commitment is perceived
a) by the workforce - safety climate survey
b) by their direct reports - upward appraisal

30. Safety Leadership - Shell Expro
Workshop for 70 directors / asset managers
Upward appraisal questionnaire on safety commitment and safety leadership style
Each manager’s views plus views of five managers below him
Confidential, personal report to each senior manager
Summary data presented to whole group
Frank discussion of whether senior managers communicate consistent messages about safety commitment

31. Safety Leadership - Shell Expro
Reflection on their own safety attitudes, prioritisation of safety, leadership style
Knowledge of subordinates’ perceptions
Degree of match
Degree of consistency
Positive response from managers with actions for changing their own behaviours

32. Flin, University of Aberdeen
How to Share Values
Perceptions are more influential than ‘reality’
Judged on perceived values/ priorities
More than knowing the ‘safety script’
Require demonstrations of commitment
Highlighted to attract attention
SPE HSE, Safety Plenary, Stavanger, June 2000