1. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–1 CHAPTER 11 HUMAN RESOURCE MANAGEMENT

2. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–2 THE HRM FRAMEWORK Human Resource Management includes all activities used to attract & retain employees and to ensure they perform at a high level in meeting organizational goals. These activities are made up of 1. Recruitment & selection. 2. Training and development. 3. Performance appraisal and feedback. 4. Pay and benefits. 5. Labor relations.

3. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–3 THE HRM FRAMEWORK HRM functions Identifying HR needs Attracting human resources Maintaining human resources Terminating the relationship

4. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–4 ESTABLISHING THE EMPLOYMENT RELATIONSHIP Acquiring human resources Job analysis Recruitment Selection Interviews

5. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–5 ESTABLISHING THE EMPLOYMENT RELATIONSHIP Recruitment The process of finding and attracting job candidates capable of effectively filling job vacancies.

6. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–6 – External recruiting : managers look outside the firm for people who have not worked at the firm before.  Managers advertise in newspapers, hold open houses, recruit at universities, and on the Internet. External recruitment is difficult since many new jobs have specific skill needs. A multi-prong approach to external recruiting works best. – Internal Recruiting : positions filled within the firm.  Internal recruiting has several benefits: Workers know the firm’s culture, may not have new ideas. Managers likely already know the candidates. Internal advancement can motivate employees.

7. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–7 METHODS OF RECRUITMENT Advertisements Employee referrals Internal promotion Employment agencies Internet job & career sites Internet job & career sites Contractors Campus interviews Executive recruitment (‘head hunters’) Executive recruitment (‘head hunters’)

8. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–8 Selection process: The decision-making system used to identify which job applicants are best suited to the vacant position. Selection Tools Background Information Background Information Interviews References Paper tests Physical Ability tests Physical Ability tests Performance tests SelectionSelection

9. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–9 MAINTAINING THE RELATIONSHIP Benefits The financial payment to employees for their work. Training The process of equipping people with skills and competencies. Development Broad preparation of employee for future opportunities through the acquisition of new knowledge, skills. Performance management/appraisal Judgmental assessment of employee performance

10. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–10 Types of Training TrainingTrainingDevelopmentDevelopment Apprentice-shipsApprentice-ships On-the-jobTrainingOn-the-jobTraining ClassroomInstructionClassroomInstruction On-the-jobTrainingOn-the-jobTraining ClassroomInstructionClassroomInstruction FormalEducationFormalEducationVariedworkexperiencesVariedworkexperiences NeedsAssessmentNeedsAssessment

11. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–11 MAINTAING THE RELATIONSHIP Performance appraisal Performance appraisal 360 o feedback— non-hierarchical method 360 o feedback— non-hierarchical method

12. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–12 TERMINATING THE RELATIONSHIP Retrenchment The forced termination of the employment relationship due to financial, technological or organisational circumstances Redundancy A forced termination of the employment relationship resulting from the permanent deletion of specific positions Dismissal The employer gives the required notice to terminate the employment relationship