2. ETS is the UK-based host organisation and is responsible for organising accommodation, work placements and ensuring the welfare of participants. Over 25 years of experience in the field of European Mobility programmes, sending to / receiving from 10 European Countries Staff – ETS Penarth Penny Mathews – ETS Director Anne Wendt – Work Placement Manager Nicolo Paolucci – Work Placement Assistant Keith Griffiths – Accommodation Manager

3.  TWO Host families during your stay in the UK › During Language Course › During work placement  ‘Family’ is a loose term: can be single person, elderly, young family…  Host Family is not a Hotel – you are a guest in their home and have to respect their rules and culture.  Communication: Some families are more communicative than others  Single room accommodation, sometimes more than one student  please ensure your room is kept clean and tidy  Travel time: up to 1 hour each way to language course / work placement

4.  Meals provided by the family: › Breakfast = toast / cereals / tea / coffee › Evening meal = 1 course, no starters, desserts  Different Eating Habits! › You have to adapt to British Food which is very different › Accept differences, no French food or special requests  Animals: Most British People have pets (esp. Cats / dogs) › allergy certificate from your doctor required if you are allergic  Internet access cannot be guaranteed › Internet access at ETS Penarth (student laptop, free WiFi) › Free access in many public places, libraries, pubs etc.  Costs of living / energy / heating › Only have heating on for a few hours during the day

5.  Placements will depend on › Your level of English › Your qualification and / or experience › Availability of placements / seasonal aspects › Duration of the placement  You need to be realistic (your skills / level of English)  This is a work placement NOT a Professional Training programme › You will be able to assist your colleagues with tasks › You will not be able to work as manager / manage important project  Placement Information – you will receive details of your work as soon as possible before your arrival in the UK

6.  full time = 5 days out of 7 = 37.5 hours  Evening, early morning and Weekend work required  No holidays  Placement locations usually in › The Midlands, South Wales or West Country. › Usually not in London  General Dress code for Hospitality placements: › Excellent personal hygiene and presentation › If any further requirements, we will contact you prior to departure Women:Men: › Black, closed toe, flat shoesblack shoes › Black skirt (knee length or longer) black trousers › or black trouserswhite shirt › White shirt / blouse › Discrete make-up, › clear or no nail polish, hair tied back

7. Your tasks will be various, and you will experience different departments of the Hotel:  Reception: you will assist your colleagues with welcoming clients, answering the phone, booking, etc.,  Restaurant: you will have to be prepared to help there if needed. This will give you the opportunity to have customer contact and significantly improve your English  Events: if the Hotel has a conference room, you might help with the organisation of events, preparing the room and helping during the event itself.

8.  Trainee in the UK › 1-2 weeks – getting used to the company, › Colleagues getting to know you / your skills › Learn about the company › You need to prove yourself! › Be mature and professional, Show initiative  Expect to be treated like any other employee of the company  Be respectful – UK is very multi cultural – you are expected to respect everyone regardless of their race, religion, sexuality etc.  British People are extremely (‘over’) polite (compared to France/Germany)  Accept differences in culture and approaches to work  you won’t change British culture!!!!  Travel  Commuting up to 1 hour is normal in the UK  Ca. £60 / month (outside of London)

9.  Follow Up Phone Calls › 3 telephone follow up calls at work placement › Questions about your work placement and accommodation › Discuss any concerns  Comprehensive online questionnaires › Personal log-in details for web-based questionnaires › Evaluation of host families, language course, work placement  In case of a problem: 1. Speak to Supervisor / Host Family 2. Speak to ETS for advice 3. Meeting at work / home  you, ETS, family / supervisor Emergency number for out of office hours

10.  Very nice medium sized town just on outskirts of Cardiff  Around 30,000 inhabitants  By the Seaside  Regular buses / trains to Cardiff (ca. 15 minutes)  ETS office in the centre  Capital of Wales  Very modern city centre  Lots of things to do during weekends / evenings  Culture / shopping / sightseeing

11.  Dominated by Birmingham – second largest city in the UK  Modern city with good arts, music and cultural scene  Multi-cultural area – large asian and black-carribean community  Major industrial centre of the UK  Lichfield, Wolverhampton, Coventry incl.  Central location – easy access to other major cities  Bristol area  University city  Rich maritime history  Easy access to Cardiff, London, South coast, West Midlands