1. Everything the web administrator needs to know about MOM 2005 Chris Adams Program Manager IIS Product Unit Microsoft Corp.

2. Agenda Why you need to know MOM 2005 The IIS Management Pack The Web Sites and Services MP Questions

3. Why monitor web applications? Web applications are complex distributed applications, and these thing can break Hardware failure Operator errors/misconfiguration Changing circumstance (e.g. you get linked to from Slashdot errr MSN!)

4. MOM 2005 Architecture MOM management server MOM OnePoint Database AdminConsole OperatorConsole MOMAdmin MOMOperator MOM Reporting Database ReportingConsole Managed Server

5. MOM 2005 Key Concepts Agents Management Packs Rule Groups Events and Alerts Tasks Administrators and Operators and their consoles

6. IIS Management Pack Overview Current version introduced September 2004 Provides state monitoring of IIS stack including: Services (http.sys, IISAdmin, WWW Publishing etc) Sites (web sites, FTP sites etc) Web App Pools (IIS 6.0 WP mode only) Incoming requests (status, perf times) Provides configuration monitoring/alerting Misconfigurations that will prevent IIS services from functioning or impact user experience Provides reporting that can assist in long term planning and highlight issues

7. IIS Management Pack Service Monitoring The following Core Services are monitored Availability and Configuration Monitoring WWW Service, IIS Admin Service, HTTP SSL, FTP, SMTP, NNTP IIS6 MP monitors Service stopped/paused conditions Unexpected Service failures or terminations Failed to start states Unexpected service terminations Hung service states

8. IIS Management Pack Site and Request Monitoring Availability and Configuration for Web and FTP Sites MP Monitors Sites for Web and FTP Site stopped and paused conditions Collects statistics and warns when thresholds are exceeded for common HTTP errors (500, 400, 404) Warns on security incidents (login attempted with disabled account etc)

9. IIS Management Pack Application Pool Monitoring IIS6 MP monitors Application Pools for: Application Pool stopped/paused conditions Unexpected failures or terminations Start failures and Unexpected terminations Disabled due to a repeated failures in related processes Health Failure or lack of responsiveness (Start Up/Shut Down Timeouts) Resource issues (Request, Private Bytes, Virtual Memory limits) Unhealthy ISAPI conditions Configuration issues. Inability to maintain or record Application Pool states Inability to create Application Pools Invalid Application Pool identities

10. IIS Mgmt Pack – IIS State Monitoring Chris Adams Program Manager IIS Product Unit

11. IIS Management Pack Configuration monitoring Notifies of IIS misconfiguration Certificate Configuration Identity (username/password) Configuration Binding Configuration problems Logging Configuration problems Authentication Configuration problems Available across WWW, FTP, SMTP and NNTP services

12. IIS Mgmt Pack – Configuration Monitoring Chris Adams Program Manager IIS Product Unit

13. Web Sites and Services MP Overview Monitor availability and performance of Web Sites and Web Services Perform HTTP requests against the monitored applications (aka synthetic transactions) Collect and alert on availability and performance metrics Build SLA reports based on collected metrics

14. Web Sites and Services MP Synthetic Transactions Synthetic Transaction Surrogate, fake, or test transactions created by performance management solutions and sent through the system Great for monitoring application performance from the client perspective. Perform HTTP requests against the monitored applications Rules triggered by timed-providers which in turn run a response Used in other MPs including Active Directory MP, Exchange MP

15. Web Sites and Services MP Architecture Console with WSS Configuration Wizard Management Server OnePoint DB Server MOM Agents with WSS Client Component Web Sites & Services

16. Web Sites and Services MP Monitoring a web page or individual URL Web pages consist of base page and content Images, Scripts, Style sheets, Frames, Links Implicit content monitoring Supply base page URL and choose type of content to be monitored Pros: no need to update the monitor when the Web page content changes Explicit content monitoring Supply base page and content URLs Pros: monitoring criteria can be set for each URL

17. Web Sites and Services MP Monitoring a web site A Web site is collection of Web pages Each Web page can be monitored with implicit or explicit inclusion of content Manually create HTTP requests is easier for implicit inclusion of content Capture Web site navigation (via Internet Explorer) is easier for explicit inclusion of content

18. Web Sites and Services MP Monitoring a web application A Web application transaction is an ordered sequence of Web pages Use Capture Web site navigation for easy authoring Resulting Request Sequence monitors Web pages using explicit inclusion of content Can be “converted” to implicit inclusion Mark each Web page as “critical” request Prevent expired certificates by monitoring days to HTTPS certificate expiration date

19. IIS and WSS MP working together IIS Management Pack Infrastructure Monitoring Monitors server fundamentals: services, sites, app pools Access to IIS generated performance data Can not always tells between inactive and unreachable websites Some errors may be false alarms 404s from stale links / bookmarks 500s from malformed requests Monitors all IIS Services and Servers: SMTP / FTP / NTTP not just Web Services / Sites

20. IIS and WSS MP working together WSS Management Pack Monitors health of the actual Web application by exercising its functionality Overall response time is extrapolated from data points at each monitoring interval. Offers understanding of client experience Can monitor health even when there is no activity No false alarms due to updated content Can be deployed separately to monitored server Able to monitor non-IIS servers With the IIS MP, gives a complete web monitoring solution

21. Summary MOM 2005 provides a complete monitoring and alerting solution for Windows infrastructure IIS Management pack provides IIS perspective WSS Management pack provides client perspective Together, provide a complete web monitoring solution Is MOM 2005 all you need?

22. Resources Microsoft Operations Manager 2005 http://www.microsoft.com/mom Management Pack and Connector Catalog http://www.microsoft.com/management/mma/catalog.aspx Microsoft Management Solution Accelerators http://www.microsoft.com/technet/itsolutions/cits/mo/default.mspx MOM 2005 Sizer Tool http://www.microsoft.com/downloads/details.aspx?FamilyId=93930640- FA0F-48B3-8EB0-86836A1808DF&displaylang=en Newsgroups http://communities2.microsoft.com/ communities/newsgroups/en-us/default.aspx Technical Community Sites http://www.microsoft.com/communities/default.mspx User Groups http://www.microsoft.com/communities/usergroups/default.mspx

23. © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.