1. Trainer: Ruth Anne Marshall Title: Training Manager Phone: 877-359-5492 Ext 1243 Email: ruthanne@tenmast.com

2.  Repayment Agreements  Tenant  Customer  Collection Loss  Legal Action  Unit Activity and Reports Available  Prepay Amounts

3.  2 different situations handled a bit differently  Fraud where the charge is not on the account  Payment arrangements made on an existing charge such as a large work order

4.  Add repayment agreement account - Always from the account summary tab.  Transfer the dollar amount to the repayment agreement account  Set up a recurring receivable to make money due each month

6. You must start on the account summary tab.

7. Select the type of account from the drop down box Select the correct lease for the tenant and the Development will populate automatically.

8. Account now created and money can be transferred to it.

9. Transfer money from the TAR account to the Repayment Agreement Account

10. On step 2, you must enter amount for the charges to be included in the repayment agreement.

11. Select the transactions(s) to include in the Agreement and enter the dollar amount to include

12. Confirm the transfer and click finish

13. Account summary screen now shows the new account and the transfer amounts. There is no money due on the repayment at this time.

14. Recurring Transactions Tab

16. Notice the monthly amount due is $10.00 Notice the new Account but no amount due now. There is now money owed on the Repayment Account, but not the entire balance.

17.  Steps are much the same as previous  Add a fraud account from the account summary screen.  Add a charge for the full amount of the unreported income  ** Note – this money will post to your general ledger and increase the money owed on the Fraud account  Set up a recurring receivable to make money due each month.

19. Rather than transferring the money, you must add the charge.

20. Using the recurring receivable wizard, you create the monthly due. The end month is calculated automatically

21. The balance is shown, but no due now appears because the first payment is due in next month. (The screen shot was taken in February)

22.  Used for Section 8 fraud accounts as an example  Create a customer account  Add a repayment account from the summary tab  Add a charge for the full amount owed  Create a recurring receivable for the monthly payment due

23. Click + on the Browse Customer Screen to add a new customer.

24. Custom is checked only for a business name. See note at bottom of the screen.

28. There are no accounts for the new customer. You must create the Retro account, Enter a charge for the full amount and then create a recurring receivable to make payments due. The full amount will post to the GL the next time you post to GL.

29. Note you do not select a lease but must select a development

30. Now you can add a charge and set up a recurring receivable. Be sure not to make a lease required.

32.  Repayment Agreements  Tenant  Customer  Collection Loss  Legal Action  Unit Activity and Reports Available  Prepay Amounts

33.  Create a collection loss account  Transfer money to the collection loss account  Delete the TAR account to history  Tenant remains a customer after moving out.  Account will show as active customer until all payments are made.  Person shows up in applicant list with a balance if they reapply, using the same HH Social Security #

35. You can now transfer money from TAR account to Collection Loss

37. I tried to delete the Security Deposit account to history and got this message

38. Go to Tenant main screen and select to terminate the current lease

39.  Repayment Agreements  Tenant  Customer  Collection Loss  Legal Action  Unit Activity and Reports Available  Prepay Amounts

40. NEW BUTTON ON THE MAIN MENU

41. Can also be found on the CUSTOMER TAB, under the tool icon

42. This is from an individual customer record This is from the legal button on the main menu. Only 1 current customer Has a legal action that is active. This screen would list ALL legal customers.

43. Click + to add a legal action. No ruling date or final result are required on a new court case.

45. As changes are made on the information tab, they are tracked here.

46. Legal Proceedings appears on all customer tabs!

47. New Report for legal actions.

49.  Repayment Agreements  Tenant  Customer  Collection Loss  Legal Action  Unit Activity and Reports Available  Prepay Amounts

50.  Accessed from the unit button.  Unit button can be found in ORC, TAR and Work Orders  System generated activities  Move out  Maintenance make ready  Release to rent  Move in  You can also manually enter activities

52. By clicking the + icon, you can manually add an activity

53. Activities don’t have to be for HUD reporting!

55. You can add new activity types

56. When entering new activities, leave the Event Description (none). This is only for PHAS events

57. Although an activity is created, the report is labeled Actions.

61. This report can also be found in the applicant list program

62.  Repayment Agreements  Tenant  Customer  Collection Loss  Legal Action  Unit Activity and Reports Available  Prepay Amounts

63.  What causes a prepay amount?  No balance owed at the time a payment is made  Payment is more than the balance on the account.  Manually apply a payment to a charge yet to come due.

64.  What do I do to eliminate the prepay amount?  Nothing. Wait for charges to be generated so there is a transaction to apply the payment toward.  Recalculate Balance Found on Account Detail Tab, wizard, last option  Transfer the payment from one account to another