1. SAP for Regional & Local Governments Dragan Španović Managing Director SAP West Balkans

2. © SAP 2008 / Page 2 Agenda Regional & Local Government Drivers Customer Successes SAP Solutions for Regional & Local Government

3. An Introduction to Regional & Local Government - Glasgow City Council © SAP 2008 / Page 3 Public Security Defense Energy Democracy Education Retail Services Justice Public Utilities Transportation Health Environment, Health & Safety Research Aid & Development Social Services & Social Security Tax & Revenue Management Constituent Services Banking Services Postal Services Public Broadcasting RLG Management & Administration Not for profit Serve local community Elected members Funded centrally Act & operate autonomously Counties Cities Provinces Regions Municipalities etc. Local and regional governments operate within an ecosystem, interacting locally with citizens and business community as well as interfacing with central government

4. What Pressures and Drivers do RLG face today © SAP 2008 / Page 4 Tight budgets Transformation & reform Isolated information Lack of transparency Accountability Inefficient processes Service improvement Citizen demands for service Quite simply it is all about doing more with less

5. What do Citizens Want Today… © SAP 2008 / Page 5 Lower taxes Less bureaucracy Easy access to information Easy access to services & support Easy to understand government programs and eligibility Good governance & transparency Quality & range of services

6. © SAP 2008 / Page 6 Agenda Regional & Local Government Drivers Customer Successes SAP Solutions for Regional & Local Government

7. Glasgow City Council overview © SAP 2008 / Page 7

8. What Solutions does RLG need? © SAP 2008 / Page 8 SAP for regional government solutions provide the following capabilities: Human capital management Government procurement Public sector accounting & budget management Social services and social security Government programs Tax and revenue management Utilities Billing Records management Land & Property Management

9. SAP for Regional & Local Government – Breadth of Solution © SAP 2008 / Page 9 Politics, Stakeholders, Government Agencies Citizens, ConstituentsStrategic PlanningOperation SupportService Delivery Human Capital Management Employee Resource Management Position Plan Management Government Procurement Procurement Procurement to Stocks Third Party Procurement Public Sector Accounting Budget Formulation and Preparation Budget Execution Grants Management - Grantee Social Services and Social Security Outreach Relationship Management Case Management Program Execution Government Programs Constituent Services Grants Management - Grantor Tax and Revenue Management Taxpayer Management Collections and Disbursements Case Management Revenue Accounting Financial Customer Care and Dispute Management Public Security Border Protection and Immigration Control Customs Compliance Emergency Preparedness Emergency Response and Incident Management Organization Management & Support

10. Transforming Regional & Local Government © SAP 2008 / Page 10  No overview of organizational data  No end-to-end support possible  Added costs by setting up interfacing the systems  Single source of data  Support from end to end  Open information flow  Transparency  Holistic view  Possibility to add systems FROM TO

11. Glasgow City Council © SAP 2008 / Page 11

12. Glasgow City Council © SAP 2008 / Page 12

13. © SAP 2008 / Page 13 Agenda Regional & Local Government Drivers Customer Successes SAP Solutions for Regional & Local Government

14. Regional & Local Government - Over 300 Customers in more than 70 Countries © SAP 2008 / Page 14

15. SAP Worldwide © SAP 2008 / Page 15 World's leading provider of business software 10.2 billion revenue in 2007 More than 75,000 customers in 120 countries Employs more than 51,400 people in more than 50 countries Solutions for more than 25 Industries Solutions for cross-market segments Thousands of Business Partner companies across the world

16. © SAP 2008 / Page 16 THANK YOU