1. 1 Introducing Comstor’s © 2002-2005 Westcon Group, Inc. May 25th, 2005 For the audio portion of this event, please call: 1-877-522-7671 Empowering VARs to Sell IP Applications

2. 2 Conference Features  Questions — To send a text question to the presenter, type your question in the “To ask the presenter a question” field and click “Ask”. — Please hold all audio questions until the end. — All questions will be answered following our last presentation.  Downloading Presentations — During a featured presentation, you may obtain a PDF version by clicking “File” ￫ “Print to PDF” within Microsoft Live Meeting. — All presentations featured in this Tele Track will be available for download following the conclusion of today’s conference. — A recording of the conference will be available tomorrow morning. — An e-mail will be sent out to all participants with the presentation URL following the conference.

3. 3 Agenda – Part I  Comstor - our commitment to IP Telephony  Introducing the — IP Telephony Solutions — Industry Solutions — Sales Tools and Training  How to Register  Contacting Comstor Presented by: Steve Lehrke, Comstor Director of Engineering

4. 4 Agenda – Part II  Cisco - IP Communications Express — What is it?  Technical Support Bundles  CME/CUE Version Update  CME Ease of Use Project — CME Solution Builder — Quick Config Tool — Quick Start Guide — Installation Workflow Guide  Overall direction — What is coming down the pipe Presented by: Ron Lewis, Cisco Systems CME Product Manager

5. 5 Comstor is a customer-focused channel provider that identifies high growth areas within next generation networking and creates targeted solutions for reseller  World’s largest “convergence networking only” channel provider  Vendor-focused distribution strategy  Industry leader of branded, value-added services and support programs  Customer-centric business model  Worldwide headquarters in Tarrytown, NY, U.S.  Presence on every continent, 1,200 people strong

6. 6 Comstor’s leading edge manufacturer/vendor portfolio is anchored by Cisco Systems and Cisco AVVID Partner products  Value Add Distribution Model committed to marketing and selling Cisco solutions  Holder of GSA schedule featuring Cisco Systems products  SMARTnet — Dedicated resources — Generates report of historical sales  Advanced Technologies — IPC, Security and Mobility — Vertical Markets — Smarter Edge for Education — Government Edge  x

7. 7 Targeted reseller recruitment and sales engagement programs like make it easy to recognize opportunities, craft solutions and close deals that appeal to specific verticals A dedicated platform that enhances and reinforces the value of resellers in the SMB market by: Helping resellers through the sales cycle Utilizing “out-of-the-box” concepts to uncover new market opportunities -Technology penetration -Technology migration -New end user (“Logo”) Capture www.smb-x.us

8. 8 Comstor has examined the marketplace to find the hottest IP applications to help your customers leverage their investment in Cisco IP telephony to improve efficiency and productivity  New IP application partners currently include: IP software and hardware apps that enable enterprise paging, broadcast, call delivery and bell scheduling IP software apps and development platform that enables paging, broadcast, remote access and call control Coming Soon! Mobile IP telephony “softphone” applications that turn intelligent devices into phones Stay tuned for more! STONE VOICE Coming Soon! IP apps that extend the functionality of CME for better access and control over communications

9. 9 To enable VARs to take advantage of the opportunity IP telephony applications provide to drive additional sales out of converged network solutions, Comstor has developed the Your one-stop-shop with everything you need to know to effectively sell each Comstor IP application! What is it? How does it work? Why it’s important Why IP is better than traditional solutions How IP apps are used in specific vertical markets How to recognize opportunities to sell IP apps

10. 10 is designed to raise awareness, transfer knowledge and empower VARs to recognize opportunities and sell IP telephony applications into existing and potential customers The tool is organized into three main sections, enabling VAR users to quickly and easily access the information they need! Sales Tools and Training Industry Solutions IP Telephony Solutions

11. 11 Sales Tools and Training IP Telephony Solutions provides a comprehensive breakdown of each available IP application, organized according to the processes and activities it enables for your customers Industry Solutions IP Telephony Solutions Call and Delivery Enhancements Call Retrieval / Park and Page Presence and Locater Secure Remote Access Built-in Phone Book Directory

12. 12 By selecting specific IP applications, users access the details they need to understand what it is, how customers use it, who needs it and why IP is best Sales Tools and Training Industry Solutions IP Telephony Solutions For each application, highlights the Comstor partner solutions that apply. Users click on each solution to learn more!

13. 13 For example, a VAR who is deploying an IP Telephony solution for a financial services customer will quickly realize that paging and broadcasting are core applications within the industry. Sales Tools and Training Industry Solutions IP Telephony Solutions Because these applications are not available out-of-the box with a Cisco IP telephony solution, VARs should seriously consider paging and broadcasting as an add-on to every deal! After selecting “Paging and Broadcasting” from the IP Telephony Solutions menu, VARs can research a variety of IP paging and broadcasting solutions that may apply for this customer. Easy access to information

14. 14 IP Telephony Solutions IP Industry Solutions focuses on specific vertical markets and examines how IP telephony applications make organizations more efficient and productive Industry Solutions Sales Tools and Training For each vertical market, examines: Key trends driving the adoption of IP telephony and IP telephony apps How IP applications add value; specifically the processes and activities they optimize for customers The IP application solutions that fit particularly well How to sell – the key challenges facing decision-makers and core messaging that will appeal

15. 15 For example, a VAR who is deploying an IP network for a local school district will quickly learn that their customer also needs a “Bell Scheduling” and “Bulletins, Alerts and Emergencies” solution IP Telephony Solutions Industry Solutions Sales Tools and Training provides all the details about what these IP application solutions are, the background information on why VAR customers need them, and guidance on how to effectively engage and sell!

16. 16 IP Sales Tools and Training is the VAR resource for learning how to accurately uncover and assess opportunities for IP telephony applications Selling IP Telephony Applications Why VARs should make IP apps a part of your solutions portfolio How to effectively sell IP apps IP Application Qualifier Downloadable PDF with: Key qualifying questions that will help you recognize opportunities for IP apps Specific IP solutions and products you should recommend based customer responses IP App Vertical Profiles Downloadable PDFs with snapshots of each vertical market Sales Tools and Training Industry Solutions IP Telephony Solutions

17. 17 For example, provides several levels of qualifying questions to lead VARs down the path of uncovering specific customer challenges and identifying the right IP application Level 1: Determine the customer’s IP telephony state of mind Level 2: Uncover business needs that IP apps address Level 3: Probe to identify specific IP solutions Level 4: Anticipate typical customer “push-backs” and equip VARs to respond Sales Tools and Training Industry Solutions IP Telephony Solutions

18. 18 is a one-stop-shop for everything VARs need to know about leveraging IP telephony applications to maximize the impact of the IP telephony solutions you provide for customers for a comprehensive breakdown of Comstor’s IP telephony applications solutions to understand how to qualify opportunities for IP telephony applications and recommend specific solutions for a look at the trends and challenges driving the need for IP telephony applications from the perspective of specific vertical markets Other resources you can find within the include: IP Partners for information about Comstor’s IP telephony app partners and the solutions they provide Application Qualifier and Vertical Profiles for downloadable tools VARs can take with them on sales calls Case Studies that show IP telephony applications in action! Industry Solutions IP Telephony Solutions Sales Tools & Training

19. 19 Get access to Comstor’s today! Learn how to differentiate IP telephony solutions, add value to customers and increase margins by incorporating leading-edge IP applications!  For registration and access to resources that will prepare you to recognize opportunities, craft solutions and sell IP telephony applications, please visit: — www.comstor.com/apps www.comstor.com/apps

20. 20  Comstor Contacts: — Christy Brown – IPT Product Sales Manager — Phone: 1 800 955 9590 x5276 — Email: cbrown@comstor.com — Steve Lehrke – Director of Engineering — Phone: 1 800 955 9590 x5151 — Email: slehrke@comstor.comslehrke@comstor.com — Your Comstor Account Manager — Phone 1 800 COMSTOR Thank you for your business and support! Call Comstor to find out how we can help you add value to every IP telephony opportunity! Remember to register for at www.comstor.com/appswww.comstor.com/