1. UST Global Leveraging BAs in client-centric IT services and solutions IIBA NW Arkansas Chapter June 21st 2010

2. Agenda Slide 1 Confidential and Proprietary UST Global OverviewA BA centric OrganizationUST’s Client Centric BA Model The BA Relevance in today’s World Attributes of a Business AnalystThe Future of BAs Q & A

3. UST Global Overview Slide 2 Confidential and Proprietary UST Global is a U.S.-based company established in 1999  Part of the Comcraft Group, a $7 billion conglomerate with operations in 50+ countries  Global operations in 18 countries spread across four continents  Focused verticals: Healthcare, Retail & Consumer Goods, Financial Services, Manufacturing, Transportation & Logistics 7000 + associates across North America, Asia Pacific and Europe  Less than 5% attrition in North America  One of the lowest attrition rates in the industry Highest Quality Processes and Standards  Certified at CMMI Level 5, PCMM Level 5, BS 7799, ISO 27001 Fortune 500/Global 1000 clients account for over 95% of revenues  50+ enterprise accounts in the Fortune 500/Global 1000  Over 250 associates in NWA. 30 % of workforce are BA’s.

4. BA ‘s - Unlocking the Business Leverage  BA’s are “catalysts” in the ever evolving IT services landscape  IT organizations are increasingly challenged to provide agile, customized market relevant services and products  BA’s are required now to be collaborators, evangelists, innovators and strategists  BA’s are now coming less from the technical side of the business and are in need to have excellent communication skills, the business acumen  BA’s are needed have leadership skills, crisis management skills, etc… Slide 3 Confidential and Proprietary

5. BA ‘s - Characteristics  Breadth and Depth of Knowledge and Experience  Project Type and Business Area Experience  Business Analysis Planning  Strategic Thinking  Advocate and Advisor  Ability to Learn a new Domain Slide 4 Confidential and Proprietary

6. UST Requirements Elicitation Methodology Slide 5 Confidential and Proprietary

7. When BA’s Aren’t Engaged… 6 Confidential and Proprietary Danger, Will Robinson!

8. UST Global – a BA Centric Organization (The Slide below describes the UST BA Center focus) Slide 7 Confidential and Proprietary Strategic Sourcing  Industry Network  Functional Screen Mentorship  Domain Leadership  Point of Escalation Thought Leadership  Idea Generation  Industry Best Practice Sharing  Client Best Practice Sharing Competency Development  Resource Evaluation  Curriculum Generation  Competency/Technology Alignment

9. UST BA Competency Building Slide 8 Confidential and Proprietary Client’s Methodology Business Analysts Sr. BAs UST BA COE GAMA* UST COEs Requirements Development Requirements Development Improves Participate in Talent Funnel – Resource Management / Sourcing Flexible Resource Pool Skilled Resources Assess Filter  Curriculum  Client specific Training plan Time boxed Process Feedback Loop PlanTrainAssessDeploy Client Methodology Functional Training (as needed) Training Use Case Development User Reviews Test Case Development Requirements Client University Client SharePoint Infrastructure *UST’s Training Academy

10. UST BA Competency and Assessment Framework Slide 9 Confidential and Proprietary Using the IIBA’s BABOK (Business Analysis Body of Knowledge), UST has developed a skills competency and assessment scorecard to help identify and tailor training and mentorship needs for business analysts. UST has a framework for BA assessment/mentoring within four primary areas:  Business Knowledge  Analytical Thinking  Technical Prowess  Behavioral Skills

11. UST BA Competency Building Slide 10 Confidential and Proprietary BA Initiation/Training Orient/Mentor/Develop UST BA Community -Senior BA support --Regular Council meetings BA Boot Camp New Associates Existing Associates

12. UST Unique Practices Client University Slide 11 Confidential and Proprietary

13. When BA’s Are Engaged… 12 Confidential and Proprietary They are the ‘secret sauce’ of project success.

14. Thank You