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ICL September 2007 ICELW, New York, June 2008 Developing Telecommunications eLearning modules: Field Work Force performance support.

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Presentation on theme: "ICL September 2007 ICELW, New York, June 2008 Developing Telecommunications eLearning modules: Field Work Force performance support."— Presentation transcript:

1 ICL September 2007 ICELW, New York, June 2008 Developing Telecommunications eLearning modules: Field Work Force performance support

2 ICL September 2007 ICELW, New York, June 2008 2 Agenda  Next G network  Audience  Challenges  Next G Wireless Link  Processes > TNA  Examples  Summary  References

3 ICL September 2007 ICELW, New York, June 2008 3 Next G network  Telstra's next generation wireless broadband network  Faster & greater coverage across Australia (98% )  Provides voice, messaging, fax and broadband  News, music, sport, entertainment, industry

4 ICL September 2007 ICELW, New York, June 2008 4 Audience  Field technicians  Technology specialists  Communications technicians  Integration specialists  Wireless & engineering

5 ICL September 2007 ICELW, New York, June 2008 5 Challenges  Logistics of training 100’s of staff across Australia  Different time zones  Vast distances  Locals

6 ICL September 2007 ICELW, New York, June 2008 6 More Challenges  Regional & climatic challenges  Locals

7 ICL September 2007 ICELW, New York, June 2008 7 Training team  Dynamic duo

8 ICL September 2007 ICELW, New York, June 2008 8 Next G Wireless Link  Next G Wireless Link exploits the coverage and data capabilities of Next G 850MHz network to provide:  Voice  Fax  Broadband internet

9 ICL September 2007 ICELW, New York, June 2008 9 Next G Wireless Link Then: CDMA Wireless Local Loop

10 ICL September 2007 ICELW, New York, June 2008 10 Next G Wireless Link Now: Next G Wireless Link

11 ICL September 2007 ICELW, New York, June 2008 11 Next G Wireless Link Now: Next G Wireless Link

12 ICL September 2007 ICELW, New York, June 2008 12 Next G Wireless Link Ericsson W25 Fixed Wireless Terminal (FWT): Connects to Next G network RJ11 ports for phone and fax RJ45 ports for LAN connections Built-in wireless router

13 ICL September 2007 ICELW, New York, June 2008 13 Next G Wireless Link Now: Next G Wireless Link

14 ICL September 2007 ICELW, New York, June 2008 14 Next G Wireless Link Now: Next G Wireless Link

15 ICL September 2007 ICELW, New York, June 2008 15 Next G Wireless Link Juni JI19 Micro ICS repeater: Captures, boosts and retransmits signal from Next G base station.

16 ICL September 2007 ICELW, New York, June 2008 16 Next G Wireless Link Equipment shelter close- up Triad mast and equipment shelter

17 ICL September 2007 ICELW, New York, June 2008 17 Next G Wireless Link Now: Next G Wireless Link

18 ICL September 2007 ICELW, New York, June 2008 18 Next G Wireless Link Yagi 14db antenna: Roof-mounted Aimed at nearest base station Improves reception in areas with low Next G signal strength

19 ICL September 2007 ICELW, New York, June 2008 19 Next G Wireless Link Now: Next G Wireless Link

20 ICL September 2007 ICELW, New York, June 2008 20 Next G Wireless Link Now: Next G Wireless Link

21 ICL September 2007 ICELW, New York, June 2008 21 Next G Wireless Link Calyptech iFWT: Used where there is no Next G signal at premises Located in equipment shelter Supports voice, fax and ADSL

22 ICL September 2007 ICELW, New York, June 2008 22 Next G Wireless Link Now: Next G Wireless Link

23 ICL September 2007 ICELW, New York, June 2008 23 Processes  Identify training requirements  Identify process changes  Identify target audience - impacted workgroups) Online delivery & management of training requirements

24 ICL September 2007 ICELW, New York, June 2008 24 Identify

25 ICL September 2007 ICELW, New York, June 2008 25 Determine  Determine availability of funding –who pays! NGWL Training Budget - pointing at WIR 221 Cost Centres CategoryVendorDateAmount Invoice & PO detailsNotes FWT trainingEricssonMay-0746065.80 FWT Adv Installation & Troubleshooting PO # 50548070 11 sessions @ $3500 per sess + travel exp $88000 inc GST Juni trainingJuni Australia May/June 07 89496.00 Juni Repeater- Inv 13004 PO # 50558615 Juni OMC Inv 13005 PO # 50558615 8 sessions of each @ $5085 per sess plus GST

26 ICL September 2007 ICELW, New York, June 2008 26 Develop

27 ICL September 2007 ICELW, New York, June 2008 27 Signoff  Signoff  Build  Review  Technical  Pilot

28 ICL September 2007 ICELW, New York, June 2008 28 Deploy  Release notification

29 ICL September 2007 ICELW, New York, June 2008 29 Manage  Administer online training events

30 ICL September 2007 ICELW, New York, June 2008 30 Competency  Learning checks

31 ICL September 2007 ICELW, New York, June 2008 31 Examples  Online modules developed 2007-2008

32 ICL September 2007 ICELW, New York, June 2008 32 Summary  User centred consultation –People –Flexibility  Interactivity  Online management

33 ICL September 2007 ICELW, New York, June 2008 33 References  http://www.nextg.com.au/ http://www.nextg.com.au/  http://www.telstra.com.au/nextg/index.htm http://www.telstra.com.au/nextg/index.htm  http://www.telstra.com.au/nextgnetwork/index.htm http://www.telstra.com.au/nextgnetwork/index.htm  http://www.telstra.com.au/mobile/networks/info/nextg.ht m http://www.telstra.com.au/mobile/networks/info/nextg.ht m Contact  Email: johnsandler@fastmail.fmjohnsandler@fastmail.fm  Blog: www.nohow.wordpress.comwww.nohow.wordpress.com

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