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Dr. Joan Burtner, CQE Associate Professor of Industrial Engineering and Industrial Management ISE 468 Healthcare Process Improvement.

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Presentation on theme: "Dr. Joan Burtner, CQE Associate Professor of Industrial Engineering and Industrial Management ISE 468 Healthcare Process Improvement."— Presentation transcript:

1 Dr. Joan Burtner, CQE Associate Professor of Industrial Engineering and Industrial Management ISE 468 Healthcare Process Improvement

2 Chapter 1 Outline Overview of Healthcare Management Historical Background Nature of Healthcare Services Decision Making Process Model Healthcare Manager & Responsibilities Distinctive Characteristics of Healthcare Services Ozcan Ch1part1: Quantitative Methods in Health Care Mgt2013 2

3 Healthcare Management is... The management of processes or health systems that provide care to patients. The use of decision tools to manage and improve processes. Ozcan Ch1part1: Quantitative Methods in Health Care Mgt2013 3

4 Healthcare Management Requires Decisions:  Forecasting  Capacity planning  Staffing & scheduling  Managing medical supplies  Designing processes for quality  Increasing reliability  Reducing costs  Motivating employees Ozcan Ch1part1: Quantitative Methods in Health Care Mgt2013 4 Management Decisions

5 Scientific Management Techniques (1910s) –  Frederic W. Taylor: work/labor - observe, measure, analyze, improve  Taylor known as the Father of Scientific Management Standardization – Frank & Lillian Gilbreth Psychological Effects of Work Conditions – Henry Gantt Quantitative Inventory Management (1915) – F.W. Harris Quality Control & Sampling (1930s) – Walter Shewhart Ozcan Ch1part1: Quantitative Methods in Health Care Mgt2013 5 Historical Background 1 / Development of Decision Techniques

6 Operations Research/Management Science (1950s) Linear Programming Queuing Models Management Information Systems (1970s) Total Quality Management and Continuous Quality Improvement TQM/CQI (1980s) Supply Chain Management, Reengineering (1990s) Ozcan Ch1part1: Quantitative Methods in Health Care Mgt2013 6 Historical Background 2/ Development of Decision Techniques

7 Who is the Healthcare Manager? Ozcan Ch1part1: Quantitative Methods in Health Care Mgt2013 7 Upper Level CEO? COO? CFO? CNO? Operational Decisions Mid-Level Manager Strategic Decisions: Upper-Level Managers and Executives

8 Ozcan Ch1part1: Quantitative Methods in Health Care Mgt2013 8 The End

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