1. Zagreb, 14-15 th October 2010. Association for Civil Society Development SMART

2. SOKNO is designed to enable non- profit organisations to develop a quality system which: ¨Addresses all key areas of organisational life ¨Promotes continuous improvement, and ¨Provides a useful promotional tool with beneficiaries and donors Quality Assurance System - SOKNO?

3. ¨Preparation of SOKNO since 2002. ¨Second edition 2007. SOKNO- Development process PQASSO Practical Quality Assurance System for Small Organization OKNO Quality Assurance for Non-profit Organisations SOKNO Quality Assurance System for Non- profit Organisations

4. SOKNO – Quality Standards (13) ¨Planning for Quality ¨Good governance ¨Management ¨User-centered Services ¨Staff ¨Volunteers ¨Training and Development ¨Managing Money ¨Managing Resources ¨Managing Activities ¨Networking and Advocacy ¨Monitoring and evaluation ¨Results

5. ¨Standard ¨Benefits of the standards for the organisation ¨Essential Definitions ¨Levels of achievement ¨Examples of suggested evidence ¨Self-assessment ¨Action planning Quality Standard

6. Level 1 Helps you lay a sound foundation on which your organization can develop. Level 2 Helps you build on what you have achieved in level 1 by developing further in all areas of organisational life. Level 3 Helps you maintain good practice throughout your organisation. Levels of achievement

7. ¨Individually or with SOKNO mentor ¨SOKNO working group ¨Quality Champion ¨Levels of achievement vs. Time ¨Dynamics of implementation ¨Self-assessment vs. Certification Implementing SOKNO

8. History of SOKNO development and implementation SOKNO development financed as a part of the CroNGO programme, USAID/AED 2002 -2007 67 CSO’s implemented SOKNO 21 SOKNO certified mentors (5 licenced trainers for mentors by CES)

9. 2007 to 2009 there was no activity 2009 - present “Agreement on development cooperation through systematic investement in civil society development – SOKNO” 16 persons educated for SOKNO presenters 52 CSO’s received introductory/ presentational workshop 200 SOKNO manuals distributed / 3rd edition in preparation 20 CSO’stated interest for SOKNO implementation with mentorship

10. ¨32 out of 43 CSO’s continued with implementation since 2002 ¨Most CSO’s are on the 2nd level of achievement ¨Most common challenges in the implementation are: continuance, frequency of meetings, finances, time, turnover of staff and volunteers in the CSO ¨Reasons for stopping the implementation: lack of human resources, switch to another QAS, decreasing activity of CSO Survey on implementation of SOKNO October 2010, SMART

11. CSO’s motivation to start implementing SOKNO

12. Benefits of implementing SOKNO

13. ¨Minimum requirements for SOKNO implementation – operational budget (€7000 - €8000), one employee, space ¨It takes at least one year to go through all 13 quality areas ¨Should build on what organisation is already doing well ¨Timing for implementation is crucial ¨Investment in mentor showed crucial ¨Limit the paperwork ¨Implementing SOKNO is as a continual process Lessons learned

14. ¨Permanent promotion – as part of the organisational development of CSO’s ¨Promoting SOKNO in the non-profit sector and within the donor community ¨Financially support implementation of SOKNO with the mentors assistance ¨Certification of SOKNO Further steps/challenges in promoting and developing SOKNO in Croatia

15. Blaža Polića 2/4, Rijeka Tel. 051/332-750 Fax. 051/320-792 smart@smart.hr www.smart.hr Thank you for the attention...