2. Norbert Dietz Product Line Specialist, VoIP Solutions (EMEA) Successful VoIP Introduction

3. Topics for Discussion Successful VoIP Planning Successful VoIP Implementations VoIP Managing Questions Successful VoIP Introduction

4. Successful VoIP planning Six steps for successful VoIP planning 1.Network Inventory 2.Network Configuration Analysis 3.Network Utilization Analysis 4.Modeling the Converged Communication 5.Simulation Voice Readiness Assessment 6.Review Ask yourself the correct questions before the rollout.

5. 1. Network Inventory Data Network Inventory –How many Switches, Routers? –How many links between what sides? –How much bandwidth should I have? Voice Network Inventory –How many phones, fax, modems? –How many Gateways to PSTN, lease lines? Unified Communication (Server) inventory –Do you have a Contact Centre? –Is there any integration with your Mail-Server? –Do you have other Servers or Databases involved in a Unified Communication service

6. 2. Network Configuration Analysis Data Network Configuration –Do you have a end to end QoS strategy? –Is the configuration entered everywhere –Is every port configured correctly? –What version of cabling do you have? (CAT4,5,6, Fibre) Voice Network Configuration –How many phones/fax do you have per side? –What codec's are you using? –How are the trunks configured? –What Voice call profile do you have?

7. 3. Network Utilization Analysis Data Network utilization analysis –How big is the utilization of your routers? –How big is the utilization of your switches? –How big is the utilization of your Links? Voice Traffic utilization Analysis –Who is talking with whom how long? => Call Profile –Busy hour Call attempts –Where are the gateways? –Are there different level of users? (VIPs? )

8. 4. Modeling the Communication Data Network Bandwidth –How bursty are your data applications? –What other Applications are using which Diffserv classes? –Where are the bottlenecks and where is bandwidth expensive ? –What is the target usage? Voice Network Bandwidth –What Codec's and Packet sampling rates do you want to have? –How big is the busy hour call volume? –What is the target usage? Be prepared the volume will grow –Check your data volume growth in the history and make an assumption –The communication may change due to VoIP? –(Video)

9. 5. Simulation and 6. Review Simulation –Can you predict the performance of an complex IP Network under load? –Are you sure all devices are configured and perform as they should? –How many calls are you able to simulate in parallel? –How do you predict the R-Value in the busy hour? –How do you collect that distributed results? Review –How do you documentation your inventory results? –How do you document your utilization, modeling and simulation results –What do you justify if you need to invest in the data network?

10. PEP2 PEP1 VoIP planning with Vivinet Assessor 1. Data Network Inventory SNMP discover (TCP) 161 2.Data Configuration Assessment 3. Assess Utilization SNMP Polling (TCP) 161 4. Model Bandwidth 5. Assess VoIP Quality 6. Create a Report

11. Successful VoIP Planning: Organization? Traditional IT organization Separated silos Many questions across all IT-departments! Is your department structure ready for VoIP? ENTERPRISE READY CONVERGENCE Good project management is needed! DATA Server Voice IT-Management (Device) Voice MGMT Converged Network Organization. DATA Application Voice IT-Management (Service Management)

12. Topics for Discussion VoIP Planning Successful VoIP Implementations VoIP Managing Questions Successful VoIP Introduction

13. Successful VoIP Implementations 1.Implement access to all network components 2.Implement synthetic background traffic 3.Implement automated trouble shooting with Vivinet Diagnostics 4.Implement data collection for Resource Management and Capacity Planning 5.Test your procedures in a VoIP Pilot project with friendly users and customize your system

14. IP Network IP Network 1. Implement access to all components Control Centre Call Servers, Signaling Server IP phones, VoIP Gateways Voice mail systems IP contact center applications, The underlying IP infrastructure (routers, switches, FW)

15. 2. Implement synthetic Background Traffic Performance Endpoints as part of standard PC-built. Performance endpoint on dedicated devices Permanent Real-time end to end VoIP Quality measurement and alerting => Very good data source for trending analysis. PSTN IP-Network Control Centre

16. 3. Implement automated trouble shooting VD Triggered by synthetic background traffic (VoIP Quality Module) VD Triggered by Phone Polling Cisco, VD Triggered by Nortel QoS Alarms –From Phase 2 Phones and the 2050Softphones SNMP Trap: QoS0028 R-Value, QoS0021, QoS0023 –From Nortel VGMCs SNMP Trap QoS0021 SNMP Trap QoS0023 Control Centre

17. 3. Implement automated trouble shooting (VD triggered by Phones) IP Network IP Network AppManager SNMP Vivinet Diagnostic XML POLLING Control Centre Root Cause Action: Diagnostic IP Phone User

18. IP Network IP Network 3. Implement automated trouble shooting (VD triggered by Nortel Phones) AppManager SNMP Vivinet Diagnostic Control Centre Root Cause Action: Diagnostic Nortel Signaling- Server IP Phone User

19. IP Network IP Network 3. Implement automated trouble shooting (VD triggered by Nortel Phones) AppManager SNMP Vivinet Diagnostic Control Centre Root Cause Action: Diagnostic Nortel Signaling- Server PST N PSTN Phone User IP Phone User

20. IP Network IP Network 3. Implement automated trouble shooting (Vendor independent VoIP Module) AppManager SNMP Vivinet Diagnostic Control Centre Root Cause Action: Diagnostic Performance Endpoint 1 Performance Endpoint 2

21. 4. Implement data collection for Resource Management and Capacity Planing Visualize historic information Plan for future for Trending Capacity Requirements

22. 5. Test your procedures in a VoIP Pilot project with friendly users and customize your system Implement automated Actions upon Events Adjust VoIP Quality Thresholds Implement Alarm filtering Customize severities

23. Topics for Discussion VoIP Planning VoIP Implementations Successful VoIP Management Questions Successful VoIP Introduction

24. VoIP Management Basics ALERT Realtime AM Alerts Service Maps Framework Connectors REPORT Realtime AM Charts Scheduled AM Reports Analysis Center Reports TROUBLE SHOOT Vivinet Diagnostics Historical Baseline Data

25. Maintaining SLAs with Realtime Alerts 1.Realtime AM Alerts 2.Control Centre Service Maps 3.Framework Connectors ALERT Connectors HP NVM HP OVO Remedy ARS CA TNG MS MOM IBM Tivoli Alerts Netcool Control Center

26. Successful VoIP managing Who should use which Console? –IT–Management / MSP-Customer Level 1 / 2 Operations –Network development Available Consoles: –Operator Console –Chart Console –Control Centre –Web Console –Analysis Centre Integration into Umbrellas

27. Reporting for all sorts of activities 1.Realtime AM Charts 2.Scheduled AM Reports 3.Analysis Center Reports and Dashboards REPORT

28. MSP Network Customer Network IIS AppManager Repository Analysis Center OLAP Control Center Operator Console Web Console Trend Reports and Dashboard AppManager Management Server QDB Catal yst Switc h Route r Nortel BCM/CS1 000 SNMP ODBC Denotes AM Agent “Managed Client” Signalin g Server optional RDB Voice Quality Endpoints SNMP CCDB Control Center Database RTCP/XR Nortel & Network Proxy Agent Vivinet Diagnostics UDP Reporting for Managed Service Providers 1.Large Scale Solution 2.Proxy- Architecture supports overlapping address space

29. VD: Automated troubleshooting Vivinet Diagnostics Historical Baseline Data 1.Detect Events 2.Execute Action 3.Generate Report TROUBLE SHOOT

30. VD: Configuration errors discovered Half-duplex Insufficient Bandwidth Insufficient QoS Interface does not have RTP Priority or LLQ or Strict Priority Queuing configured Interface does not have WAN link fragmentation and interleaving configured Only one link interface has header compression configured Cisco SAA Disabled …

31. VD SNMP statistics interval polling (Interval:5 sec, attempts: 12) QLen Delta Measurement (Interval:5 sec, delta results: 11) Octets Packets Broadcasts Discards Errors Protos BroadcastRate LossRate ProtoRate Bandwidth (Interval:5 sec, attempts: 12) Cpu5min-CPU1 Cpu1min-CPU1 Cpu5sec-CPU1 MemProcessor MemI/O Interface Statistics Device Statistics (Interval: 5 sec, Attempts:5) Reachability Link Statistics

32. Questions

33. END