1. Technical Training Manual Adding & Updating Boring Information HTMLHTTPTLSTCP CSSFTPWANLAN DDoSCMSNATIP David White Web Developer / Systems Administrator www.urbanministry.org Personal: www.davidmartinwhite.comwww.davidmartinwhite.com Hyper Text Markup Language Hyper Text Transfer Protocol Transport Layer Security Transmission Control Protocol Cascading Style Sheets File Transfer Protocol Wide Area Network Local Area Network Distributed Denial of Service Content Management System Internet Protocol Network Address Translation

2. Technical Training Manual Adding & Updating Boring Information HTMLHTTPTLSTCP CSSFTPWANLAN DDoSCMSNATIP David White Web Developer / Systems Administrator www.urbanministry.org Personal: www.davidmartinwhite.comwww.davidmartinwhite.com

3. T ABLE OF C ONTENTS Why a Manual Designing & Editing a Manual Steps to Writing a Manual Tech Topic: Viruses Tech Topic: Removing Programs Tech Topic: Internet Browsers

4.  Can use the manual for reviewing the subject after a training  Lets one concentrate on training instead of having to take notes Sources: http://en.wikibooks.org/wiki/Designing_a_Training_Manual & http://www.techcomplus.com/approach.htmhttp://en.wikibooks.org/wiki/Designing_a_Training_Manual http://www.techcomplus.com/approach.htm Training Manual  Reference document in the work place  Helps streamline procedures, improve morale, solve conflicts, and improve consistency and quality (which improves bottom line).

5.  Good documentation needs to be…  Easy to Read  Easy to Understand  It is not enough to make a document easy to read, it should also be difficult to misunderstand. (Ronald B. Standler)  Easy to Access Sources: http://www.techcomplus.com/reference & http://www.rbs0.com/tw.htm.http://www.techcomplus.com/referencehttp://www.rbs0.com/tw.htm

6.  Steps:  Planning  Designing (Organizing)  Structure  Layout  Deciding who writes it  Writing Source: http://www.techcomplus.com/referencehttp://www.techcomplus.com/reference

7.  Windows is most popular  For users AND for viruses  Windows has a history of security holes  Solution: Install an Antivirus program Sources: http://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware- software and http://en.wikipedia.org/wiki/List_of_antivirus_software.http://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware- softwarehttp://en.wikipedia.org/wiki/List_of_antivirus_software

8.  New computers come with unwanted software  Takes up system resources  People download unused programs on your PC  Your PC is running slowly  Solution: Remove ALL programs you don’t use

12. David White Web Developer / Systems Administrator TechMission: www.urbanministry.orgwww.urbanministry.org Personal: www.davidmartinwhite.comwww.davidmartinwhite.com Business: www.smoothstoneservices.comwww.smoothstoneservices.com Sources: http://www.rbs0.com/tw.htm http://www.techcomplus.com/reference http://www.techcomplus.com/approach.htm http://en.wikipedia.org/wiki/List_of_antivirus_software http://en.wikibooks.org/wiki/Designing_a_Training_Manual http://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware-software